Ngenic forces subscription on previously “lifetime” Tune customers: Difference between revisions
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Ngenic AB sold a hardware+cloud product called Ngenic Tune for residential heating optimization. Historically, customers could either (a) buy the hardware for 2 795 SEK and pay 49 SEK/month, or (b) buy a “one-time payment” perpetual license for 5 395 SEK with no monthly fee. In 2025, after bankruptcy and a change of ownership, the service was moved to a new company (Ngenic Energi AB). All users—including those who previously bought the one-time “lifetime” option—are now required to pay a recurring subscription (49–79 SEK/month for existing owners; regular price 99–159 SEK/month).[[File:Ngenicmail.png|thumb|Customer email (June 17, 2025) announcing the switch to subscriptions and “discounted” pricing for existing customers.]] | |||
Ngenic AB sold a hardware+cloud product called Ngenic Tune for residential heating optimization. Historically, customers could either (a) buy the hardware for 2 795 SEK and pay 49 SEK/month, or (b) buy a “one-time payment” perpetual license for 5 395 SEK with no monthly fee. In 2025, after bankruptcy and a change of ownership, the service was moved to a new company (Ngenic Energi AB). All users—including those who previously bought the one-time “lifetime” option—are now required to pay a recurring subscription (49–79 SEK/month for existing owners; regular price 99–159 SEK/month). | |||
[[File:Ngenicmail.png|thumb|Customer email (June 17, 2025) announcing the switch to subscriptions and “discounted” pricing for existing customers.]] | |||
==The announcement== | ==The announcement== | ||
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==Timeline of changes== | ==Timeline of changes== | ||
* '''9 Sep 2022 (captured 11 Aug 2024):''' Official pricing page states two models: '''2 795 SEK + 49 SEK/month''' or '''5 395 SEK one-time''' (no monthly fees).<ref>[https://web.archive.org/web/20240811094858/https://en.support.ngenic.se/article/72-how-much-does-it-cost How much does it cost?] (Wayback capture).</ref> | *'''9 Sep 2022 (captured 11 Aug 2024):''' Official pricing page states two models: '''2 795 SEK + 49 SEK/month''' or '''5 395 SEK one-time''' (no monthly fees).<ref>[https://web.archive.org/web/20240811094858/https://en.support.ngenic.se/article/72-how-much-does-it-cost How much does it cost?] (Wayback capture).</ref> | ||
* '''28–30 Apr 2025:''' '''Ngenic AB''' is placed into '''bankruptcy''' (Uppsala District Court). Retail partners pause sales citing the bankruptcy.<ref>[https://etn.se/index.php/nyheter/72077-konkurs-for-den-smarta-energistyrningen.html Elektroniktidningen: “Konkurs för den smarta energistyrningen”] ('''Apr 30, 2025''').</ref><ref>[https://www.kraftringen.se/privat/el/ngenic/ Kraftringen notice] (states Uppsala District Court decision '''Apr 28, 2025''').</ref> | *'''28–30 Apr 2025:''' '''Ngenic AB''' is placed into '''bankruptcy''' (Uppsala District Court). Retail partners pause sales citing the bankruptcy.<ref>[https://etn.se/index.php/nyheter/72077-konkurs-for-den-smarta-energistyrningen.html Elektroniktidningen: “Konkurs för den smarta energistyrningen”] ('''Apr 30, 2025''').</ref><ref>[https://www.kraftringen.se/privat/el/ngenic/ Kraftringen notice] (states Uppsala District Court decision '''Apr 28, 2025''').</ref> | ||
* '''14 May 2025:''' '''New owner announced (Aurorakoncernen)'''.<ref>[https://ngenic.se/ny-agare-av-ngenic/ “Ny ägare av Ngenic”] ('''May 14, 2025''').</ref> | *'''14 May 2025:''' '''New owner announced (Aurorakoncernen)'''.<ref>[https://ngenic.se/ny-agare-av-ngenic/ “Ny ägare av Ngenic”] ('''May 14, 2025''').</ref> | ||
* '''4 Jun 2025:''' New CEO announced.<ref>[https://ngenic.se/valkommen-fredrik-lemming-ny-vd-for-ngenic/ “Välkommen Fredrik Lemming, ny vd för Ngenic”] ('''Jun 4, 2025''').</ref> | *'''4 Jun 2025:''' New CEO announced.<ref>[https://ngenic.se/valkommen-fredrik-lemming-ny-vd-for-ngenic/ “Välkommen Fredrik Lemming, ny vd för Ngenic”] ('''Jun 4, 2025''').</ref> | ||
* '''17 Jun 2025:''' '''Customer email''' sent announcing mandatory subscriptions and “discounted” pricing for existing users. | *'''17 Jun 2025:''' '''Customer email''' sent announcing mandatory subscriptions and “discounted” pricing for existing users. | ||
* '''4 Jul 2025:''' '''FAQ''' confirms that '''all''' users (including prior lifetime purchasers) must subscribe; sets prices ('''49/79 SEK''' for existing owners, regular '''99/159 SEK'''), and states service control will stop for non-subscribers after '''1 Aug 2025'''.<ref>[https://support.ngenic.se/article/202-vanliga-fragor-om-inforandet-av-abonnemang Ngenic FAQ] ('''Jul 4, 2025''').</ref> | *'''4 Jul 2025:''' '''FAQ''' confirms that '''all''' users (including prior lifetime purchasers) must subscribe; sets prices ('''49/79 SEK''' for existing owners, regular '''99/159 SEK'''), and states service control will stop for non-subscribers after '''1 Aug 2025'''.<ref>[https://support.ngenic.se/article/202-vanliga-fragor-om-inforandet-av-abonnemang Ngenic FAQ] ('''Jul 4, 2025''').</ref> | ||
==Implications for consumers== | ==Implications for consumers== | ||