AllTrails not having a Privacy Policy: Difference between revisions
Added incident and company's response |
changed subtitles and gave current state of website and contact with company |
||
| Line 11: | Line 11: | ||
{{Ph-I-B}}AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy". | {{Ph-I-B}}AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy". | ||
==[Incident]== | ==[Incident] - Finding Lack of Privacy Policy== | ||
{{Ph-I-I}}User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage stating "Oops! The page you are looking for does not exist!". The " | {{Ph-I-I}}User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage(https://privacy.alltrails.com/policies/en-US) stating "Oops! The page you are looking for does not exist!". The "Privacy Policy" link on the main website also lead to the same dead link. After looking around the website for a while, an AI bot chat opened up and offered assistance stating: "Hi, I'm Scout, the AllTrails support bot! By conversing with me, you agree to our privacy policy. How can I help you today?" The link provided by the bot also lead to the same dead link. | ||
=== | ===AllTrails's response=== | ||
{{Ph-I-ComR}} | {{Ph-I-ComR}} | ||
| Line 39: | Line 39: | ||
Powered by AI for quick assistance. By replying, you agree to the AllTrails Privacy Policy</blockquote> | Powered by AI for quick assistance. By replying, you agree to the AllTrails Privacy Policy</blockquote> | ||
| Line 60: | Line 61: | ||
How was your support experience? Take a short survey and let us know!</blockquote> | How was your support experience? Take a short survey and let us know!</blockquote> | ||
As of August 15, 2025, the links given by AllTrails still lead to a [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US dead page]. No other response from AllTrails has been made. | |||
Looking at the history in Internet Archive, it appears the Privacy Policy page was removed or broken after July 16, 2025. | |||
==Lawsuit== | ==Lawsuit== | ||