Walmart: Difference between revisions

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[[wikipedia:Walmart|'''Walmart Inc.''']] is an American company known for its chain of retail stores and ubiquitous presence across many states and even countries.

== Consumer impact summary ==

==Consumer impact summary==

==Incidents==

=== Facial recognition surveillance ===

===Facial recognition surveillance===

Walmart's first use of facial recognition software dates back to 2015<ref>{{Cite web |last=Roberts |first=Jeff John |date=9 Nov 2015 |title=Walmart’s Use of Sci-fi Tech To Spot Shoplifters Raises Privacy Questions |url=https://fortune.com/2015/11/09/wal-mart-facial-recognition/ |website=Fortune}}</ref>.

Walmart's first use of facial recognition software dates back to 2015 from an experimental, temporary program but has only grown since then<ref>{{Cite web |last=Roberts |first=Jeff John |date=9 Nov 2015 |title=Walmart’s Use of Sci-fi Tech To Spot Shoplifters Raises Privacy Questions |url=https://fortune.com/2015/11/09/wal-mart-facial-recognition/ |website=Fortune}}</ref><ref name=":0">{{Cite web |title=Facial Recognition in Walmart stores |url=https://www.securityvision.io/wiki/index.php/Facial_Recognition_in_Walmart_stores |website=The Security Vision Database}}</ref>.

=== AI surveillance ===

===AI surveillance===

Walmart uses AI-surveillance, internally dubbed ''Missed Scan Detection'' to monitor self-checkout as well as manned registers for the sake of detecting items that have not been scanned<ref>{{Cite web |last=Peterson |first=Hayley |date=20 Jun 2019 |title=Walmart reveals it's tracking checkout theft with AI-powered cameras in 1,000 stores |url=https://www.businessinsider.com/walmart-tracks-theft-with-computer-vision-1000-stores-2019-6?r=US&IR=T |website=Business Insider}}</ref>.

It was reported in 2019 that Walmart uses AI-surveillance, internally dubbed ''Missed Scan Detection'' to monitor self-checkout as well as manned registers for the sake of detecting items that have not been scanned<ref name=":0" /><ref name=":1">{{Cite web |last=Peterson |first=Hayley |date=20 Jun 2019 |title=Walmart reveals it's tracking checkout theft with AI-powered cameras in 1,000 stores |url=https://www.businessinsider.com/walmart-tracks-theft-with-computer-vision-1000-stores-2019-6?r=US&IR=T |website=Business Insider}}</ref>. They do this using ''Everseen'', a facial recognition software based in Ireland, and it had only been reported on two years into Walmart's usage of the technology in which the company eventually confirmed it <ref>{{Cite web |last=Barkho |first=Gabriela |date=27 Jun 2019 |title=Walmart Confirms Use of AI-Powered Cameras to Detect Stealing |url=https://observer.com/2019/06/walmart-ai-cameras-detect-stealing/ |website=Observer}}</ref><ref name=":1" />.

=== Use of Clearview AI ===

===Use of Clearview AI===

In February 2020, Buzzfeed News published a detailed report on the usage of [[Clearview AI]], a company that created AI-powered facial recognition software by scraping images all across the internet including social media accounts{{Citation needed}}. In their report, it was found that Walmart had conducted nearly 300 searches on the facial recognition software<ref>{{Cite web |last=Mac |first=Ryan |date=27 Feb 2020 |title=Clearview’s Facial Recognition App Has Been Used By The Justice Department, ICE, Macy’s, Walmart, And The NBA |url=https://www.buzzfeednews.com/article/ryanmac/clearview-ai-fbi-ice-global-law-enforcement |website=Buzzfeed News}}</ref>, indicating the use of AI software to personally identify Walmart shoppers.

=== App spyware ===

The Walmart app uses a technology called ''Bluetooth beacon'' that sends data from users with the Walmart app to the company as the customer walks around the store<ref>{{Cite web |last=Kwet |first=Michael |title=In Stores, Secret Surveillance Tracks Your Every Move |url=https://www.nytimes.com/interactive/2019/06/14/opinion/bluetooth-wireless-tracking-privacy.html |website=The New York Times}}</ref>.

===Weighted groceries settlement===

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{{Main|Walmart's refusal to replace bricked Onn devices after forced update}}

In June 2025, Walmart began updating their Onn streaming devices from Android 10 and 12 to 14. After the first attempt at the updates bricked older devices from 2021, Walmart's Onn customer support refused to grant refunds or replacements for devices over the one year manufacturer's warranty{{Citation needed}}.

== Lawsuits ==

Walmart is facing a class action suit for allegedly violating an Illinois privacy law by using surveillance cameras and Clearview AI's facial recognition database<ref>{{Cite web |last=Haskins |first=Caroline |date=6 Sep 2022 |title=Walmart is facing a class action suit for allegedly violating an Illinois privacy law by using surveillance cameras and Clearview AI's facial recognition database |url=https://www.businessinsider.com/walmart-is-facing-a-class-action-over-its-alleged-use-of-surveillance-cameras-and-clearview-ais-facial-recognition-database-2022-9 |website=Business Insider}}</ref>

==References==

[[Category:Walmart]]

@@ Line 5: / Line 5: @@
 [[wikipedia:Walmart|'''Walmart Inc.''']] is an American company known for its chain of retail stores and ubiquitous presence across many states and even countries.
-== Consumer impact summary ==
+==Consumer impact summary==
 {{Ph-C-CIS}}
 ==Incidents==
-=== Facial recognition surveillance ===
+===Facial recognition surveillance===
-Walmart's first use of facial recognition software dates back to 2015<ref>{{Cite web |last=Roberts |first=Jeff John |date=9 Nov 2015 |title=Walmart’s Use of Sci-fi Tech To Spot Shoplifters Raises Privacy Questions |url=https://fortune.com/2015/11/09/wal-mart-facial-recognition/ |website=Fortune}}</ref>.
+Walmart's first use of facial recognition software dates back to 2015 from an experimental, temporary program but has only grown since then<ref>{{Cite web |last=Roberts |first=Jeff John |date=9 Nov 2015 |title=Walmart’s Use of Sci-fi Tech To Spot Shoplifters Raises Privacy Questions |url=https://fortune.com/2015/11/09/wal-mart-facial-recognition/ |website=Fortune}}</ref><ref name=":0">{{Cite web |title=Facial Recognition in Walmart stores |url=https://www.securityvision.io/wiki/index.php/Facial_Recognition_in_Walmart_stores |website=The Security Vision Database}}</ref>.
-=== AI surveillance ===
+===AI surveillance===
-Walmart uses AI-surveillance, internally dubbed ''Missed Scan Detection'' to monitor self-checkout as well as manned registers for the sake of detecting items that have not been scanned<ref>{{Cite web |last=Peterson |first=Hayley |date=20 Jun 2019 |title=Walmart reveals it's tracking checkout theft with AI-powered cameras in 1,000 stores |url=https://www.businessinsider.com/walmart-tracks-theft-with-computer-vision-1000-stores-2019-6?r=US&IR=T |website=Business Insider}}</ref>.
+It was reported in 2019 that Walmart uses AI-surveillance, internally dubbed ''Missed Scan Detection'' to monitor self-checkout as well as manned registers for the sake of detecting items that have not been scanned<ref name=":0" /><ref name=":1">{{Cite web |last=Peterson |first=Hayley |date=20 Jun 2019 |title=Walmart reveals it's tracking checkout theft with AI-powered cameras in 1,000 stores |url=https://www.businessinsider.com/walmart-tracks-theft-with-computer-vision-1000-stores-2019-6?r=US&IR=T |website=Business Insider}}</ref>. They do this using ''Everseen'', a facial recognition software based in Ireland, and it had only been reported on two years into Walmart's usage of the technology in which the company eventually confirmed it <ref>{{Cite web |last=Barkho |first=Gabriela |date=27 Jun 2019 |title=Walmart Confirms Use of AI-Powered Cameras to Detect Stealing |url=https://observer.com/2019/06/walmart-ai-cameras-detect-stealing/ |website=Observer}}</ref><ref name=":1" />.
-=== Use of Clearview AI ===
+===Use of Clearview AI===
 In February 2020, Buzzfeed News published a detailed report on the usage of [[Clearview AI]], a company that created AI-powered facial recognition software by scraping images all across the internet including social media accounts{{Citation needed}}. In their report, it was found that Walmart had conducted nearly 300 searches on the facial recognition software<ref>{{Cite web |last=Mac |first=Ryan |date=27 Feb 2020 |title=Clearview’s Facial Recognition App Has Been Used By The Justice Department, ICE, Macy’s, Walmart, And The NBA |url=https://www.buzzfeednews.com/article/ryanmac/clearview-ai-fbi-ice-global-law-enforcement |website=Buzzfeed News}}</ref>, indicating the use of AI software to personally identify Walmart shoppers.
+=== App spyware ===
+The Walmart app uses a technology called ''Bluetooth beacon'' that sends data from users with the Walmart app to the company as the customer walks around the store<ref>{{Cite web |last=Kwet |first=Michael |title=In Stores, Secret Surveillance Tracks Your Every Move |url=https://www.nytimes.com/interactive/2019/06/14/opinion/bluetooth-wireless-tracking-privacy.html |website=The New York Times}}</ref>.
 ===Weighted groceries settlement===
@@ Line 24: / Line 27: @@
 {{Main|Walmart's refusal to replace bricked Onn devices after forced update}}
 In June 2025, Walmart began updating their Onn streaming devices from Android 10 and 12 to 14. After the first attempt at the updates bricked older devices from 2021, Walmart's Onn customer support refused to grant refunds or replacements for devices over the one year manufacturer's warranty{{Citation needed}}.
+== Lawsuits ==
+Walmart is facing a class action suit for allegedly violating an Illinois privacy law by using surveillance cameras and Clearview AI's facial recognition database<ref>{{Cite web |last=Haskins |first=Caroline |date=6 Sep 2022 |title=Walmart is facing a class action suit for allegedly violating an Illinois privacy law by using surveillance cameras and Clearview AI's facial recognition database |url=https://www.businessinsider.com/walmart-is-facing-a-class-action-over-its-alleged-use-of-surveillance-cameras-and-clearview-ais-facial-recognition-database-2022-9 |website=Business Insider}}</ref>
 ==References==
 <references />
 [[Category:Walmart]]