ASUS downgrades a well-reviewed monitor panel: Difference between revisions
m AnotherConsumerRightsPerson moved page Asus silently downgrades monitor panel after it reviews well. to Asus silently downgrades monitor panel after it reviews well: Removing full stop. |
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|Website=https://www.asus.com | |Website=https://www.asus.com | ||
|Description=280hz IPS LCD Monitor | |Description=280hz IPS LCD Monitor | ||
}}The VG259QM 280hz IPS 24.5inch monitor released in late 2020 with a [https://www.panelook.com/Q250HTA00-A000_AUO_24.5_LCM_overview_47755.html Qisda Panel] to excellent reviews from [https://www.rtings.com/monitor/reviews/asus/tuf-gaming-vg259qm | }}The VG259QM 280hz IPS 24.5inch monitor released in late 2020 with a [https://www.panelook.com/Q250HTA00-A000_AUO_24.5_LCM_overview_47755.html Qisda Panel] to excellent reviews from [https://www.rtings.com/monitor/reviews/asus/tuf-gaming-vg259qm RTINGS] and [https://www.tomshardware.com/reviews/asus-tuf-vg259qm Tom's Hardware] . ASUS then silently changed the panel to what users regard as an inferior [https://www.panelook.com/M250HAN01.A_AUO_24.5_LCM_overview_52042.html AUO panel]. This change happened around the same time ASUS appears to have released the VG259QM as a new product (with identical product number) for Japan in 2022. | ||
==Consumer-impact summary== | ==Consumer-impact summary== | ||
There was no indication on any website or the packaging that this change happened. The product retained the exact same model number after the panel change, the only indication of the panel change is in the service menu. | There was no indication on any website or the packaging that this change happened. The product retained the exact same model number after the panel change, the only indication of the panel change is in the service menu. | ||
The user-reported inferior performance of the new panel, the lack of any indication of a change (except service menu), combined with the glowing reviews of the original monitor, has led some people to make the unsubstantiated claim that it's possible that | The user-reported inferior performance of the new panel, the lack of any indication of a change (except service menu), combined with the glowing reviews of the original monitor, has led some people to make the unsubstantiated claim that it's possible that ASUS may have kept the exact same model number to intentionally deceive consumers who read reviews and discourage reviews of the new panel. However there is no direct evidence that ASUS deliberately intended to deceive the consumer or review sites. | ||
The same model number also meant that while no one seems to have actually measured the performance of the AUO panel version, | The same model number also meant that while no one seems to have actually measured the performance of the AUO panel version, TechSpot made the monitor [https://www.techspot.com/products/monitors/asus-vg259qm.217665/ "best of 2022"], directly referencing the 2020 toms hardware review of the VG259QM with the old Qisda panel. | ||
==Details== | ==Details== | ||
On 23 Nov 2022 cmdrgod [https://forums.blurbusters.com/viewtopic.php?t=7414&start=590 sounds the alarm about the panel change] on blurbusters.com. He provides a comparison of service menus between his old VG259QM and a new one. He claims the new panel is much worse, and that | On 23 Nov 2022 cmdrgod [https://forums.blurbusters.com/viewtopic.php?t=7414&start=590 sounds the alarm about the panel change] on blurbusters.com. He provides a comparison of service menus between his old VG259QM and a new one. He claims the new panel is much worse, and that ASUS support told him there was a shortage, and that this kind of switch is normal. | ||
On the [https://forums.blurbusters.com/viewtopic.php?t=7414&start=580 previous page of the thread] user djexpert mentions that in Japan, the VG259QM was released as a "new" product in July 2022. His service menu shows an AUO panel. | On the [https://forums.blurbusters.com/viewtopic.php?t=7414&start=580 previous page of the thread] user djexpert mentions that in Japan, the VG259QM was released as a "new" product in July 2022. His service menu shows an AUO panel. | ||
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Guru3d also mention VG259QM as a 2022 "new" product: https://www.guru3d.com/story/asus-vg259qm-280hz-1ms-24-5-inch-fast-ips-gaming-lcd | Guru3d also mention VG259QM as a 2022 "new" product: https://www.guru3d.com/story/asus-vg259qm-280hz-1ms-24-5-inch-fast-ips-gaming-lcd | ||
Due to the unfortunate | Due to the unfortunate ASUS whoopsie of releasing two different products with identical model numbers, no one properly tested the AUO version, so there's no technical proof that the motion clarity is actually as bad as it looks to the human eye. | ||
==See also== | ==See also== | ||
[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||
Revision as of 20:13, 27 September 2025
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- convert to incident article using Template:IncidentPreload
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| Basic Information | |
|---|---|
| Release Year | 2020 |
| Product Type | Monitor, Display |
| In Production | No |
| Official Website | https://www.asus.com |
The VG259QM 280hz IPS 24.5inch monitor released in late 2020 with a Qisda Panel to excellent reviews from RTINGS and Tom's Hardware . ASUS then silently changed the panel to what users regard as an inferior AUO panel. This change happened around the same time ASUS appears to have released the VG259QM as a new product (with identical product number) for Japan in 2022.
Consumer-impact summary
There was no indication on any website or the packaging that this change happened. The product retained the exact same model number after the panel change, the only indication of the panel change is in the service menu.
The user-reported inferior performance of the new panel, the lack of any indication of a change (except service menu), combined with the glowing reviews of the original monitor, has led some people to make the unsubstantiated claim that it's possible that ASUS may have kept the exact same model number to intentionally deceive consumers who read reviews and discourage reviews of the new panel. However there is no direct evidence that ASUS deliberately intended to deceive the consumer or review sites.
The same model number also meant that while no one seems to have actually measured the performance of the AUO panel version, TechSpot made the monitor "best of 2022", directly referencing the 2020 toms hardware review of the VG259QM with the old Qisda panel.
Details
On 23 Nov 2022 cmdrgod sounds the alarm about the panel change on blurbusters.com. He provides a comparison of service menus between his old VG259QM and a new one. He claims the new panel is much worse, and that ASUS support told him there was a shortage, and that this kind of switch is normal.
On the previous page of the thread user djexpert mentions that in Japan, the VG259QM was released as a "new" product in July 2022. His service menu shows an AUO panel.
Guru3d also mention VG259QM as a 2022 "new" product: https://www.guru3d.com/story/asus-vg259qm-280hz-1ms-24-5-inch-fast-ips-gaming-lcd
Due to the unfortunate ASUS whoopsie of releasing two different products with identical model numbers, no one properly tested the AUO version, so there's no technical proof that the motion clarity is actually as bad as it looks to the human eye.