List of services without clear cancellation: Difference between revisions

Revision as of 16:58, 9 October 2025

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The click-to-cancel (CtC) rule is a Federal Trade Commission (FTC) rule, specifically 16 CFR Part 425.6, which requires that subscription services make it as easy to cancel the service as it was to sign up. This is designed to combat an anti-consumer practice, where a subscription service makes it very easy to sign up for a service, but requires the customer to jump through hoops to cancel the subscription. The law has been finalized and was initially set to go into effect May 14, 2025.

Services


Service	Type	Company	Cancellation method(s) and obstacles
Adobe Creative Cloud	Software service	Adobe Inc.	Adobe Inc. was investigated by the Department of Justice and the FTC for the following deceptive acts:^[1] Encouraging annual plans that, if canceled, could result in early termination fees Hiding the inclusion of early termination fees in small print Continued these practices despite awareness of widespread customer confusion Obstacles for cancellation were noted within the complaint: Consumers having to navigate numerous webpages to find how to cancel online When speaking to customer support, customers would face dropped calls and chats and multiple transfers Some who believed they'd successfully cancelled found that they were later billed by Adobe anyway
Brigit	Fintech		The FTC filed a complaint and relevant charges against Brigit for:^[2] Promising instant cash upwards of $250 of people low-wage earners, then trapping them with hidden cancellation for a $9.99 monthly subscription Preventing cancellation of members with an open advance until the advance was paid off from the monthly subscription Employing dark patterns for cancellation even for members without an open advance
LA Fitness	Gym membership
Planet Fitness	Gym membership

References

↑ "FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions". Federal Trade Commission. 17 Jun 2024.
↑ "FTC Action Leads to $18 Million in Refunds for Brigit Consumers Harmed by Deceptive Promises About Cash Advances, Hidden Fees, and Blocked Cancellation". Federal Trade Commission. 2 Nov 2023.

[1] "FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions". Federal Trade Commission. 17 Jun 2024.

[2] "FTC Action Leads to $18 Million in Refunds for Brigit Consumers Harmed by Deceptive Promises About Cash Advances, Hidden Fees, and Blocked Cancellation". Federal Trade Commission. 2 Nov 2023.

[1]

[2]

@@ Line 17: / Line 17: @@
 |Adobe Inc. was investigated by the Department of Justice and the FTC for the following deceptive acts:<ref>{{Cite web |date=17 Jun 2024 |title=FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions |url=https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling |website=Federal Trade Commission}}</ref>
-* Encouraging annual plans that, if canceled, could result in early termination fees
+*Encouraging annual plans that, if canceled, could result in early termination fees
-* Hiding the inclusion of early termination fees in small print
+*Hiding the inclusion of early termination fees in small print
-* Continued these practices despite awareness of widespread customer confusion
+*Continued these practices despite awareness of widespread customer confusion
 Obstacles for cancellation were noted within the complaint:
-* Consumers having to navigate numerous webpages to find how to cancel online
+*Consumers having to navigate numerous webpages to find how to cancel online
-* When speaking to customer support, customers would face dropped calls and chats and multiple transfers
+*When speaking to customer support, customers would face dropped calls and chats and multiple transfers
-* Some who believed they'd successfully cancelled found that they were later billed by Adobe anyway
+*Some who believed they'd successfully cancelled found that they were later billed by Adobe anyway
 |-
 |Brigit
 |Fintech
 |
-|
+|The FTC filed a complaint and relevant charges against Brigit for:<ref>{{Cite web |date=2 Nov 2023 |title=FTC Action Leads to $18 Million in Refunds for Brigit Consumers Harmed by Deceptive Promises About Cash Advances, Hidden Fees, and Blocked Cancellation |url=https://www.ftc.gov/news-events/news/press-releases/2023/11/ftc-action-leads-18-million-refunds-brigit-consumers-harmed-deceptive-promises-about-cash-advances |website=Federal Trade Commission}}</ref>
+* Promising instant cash upwards of $250 of people low-wage earners, then trapping them with hidden cancellation for a $9.99 monthly subscription
+* Preventing cancellation of members with an open advance until the advance was paid off from the monthly subscription
+* Employing dark patterns for cancellation even for members without an open advance
 |-
 |LA Fitness