TeamViewer: Difference between revisions
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TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. | TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. | ||
=== Autorenewal of subscription (2021) === | ===Autorenewal of subscription (2021)=== | ||
In 2021 a case was filed against TeamViewer, challenging the automatic renewal practice. The district court ruled that California's autorenewal law was not violated, which was upheld by the designated court of appeals in 2023.<ref>{{Cite web |last=Rothermel |first=Shahin O. |date=22 Feb 2023 |title=Ninth Circuit Upholds Dismissal of Autorenewal Lawsuit, Finds Disclosure, Consent, and Acknowledgment Sufficient |url=https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |url-status=live |archive-url=https://web.archive.org/web/20250426121941/https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |archive-date=26 Apr 2025 |access-date=26 Jun 2025 |website=Venable LLP}}</ref> Starting from July 2025 the Californian autorenewal law amendments will take effect, which add additional requirements like affirmative consent.<ref>{{Cite web |last=Dhaliwal |first=A.J. S. |last2=Madia |first2=Mehul N. |last3=Zhang |first3=Beineng |date=5 Jun 2025 |title=California’s “Auto Renewal Law” Takes Effect on July 1 |url=https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |url-status=live |archive-url=https://web.archive.org/web/20250606085217/https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |archive-date=6 Jun 2025 |access-date=26 Jun 2025 |website=The National Law Review}}</ref> | In 2021 a case was filed against TeamViewer, challenging the automatic renewal practice. The district court ruled that California's autorenewal law was not violated, which was upheld by the designated court of appeals in 2023.<ref>{{Cite web |last=Rothermel |first=Shahin O. |date=22 Feb 2023 |title=Ninth Circuit Upholds Dismissal of Autorenewal Lawsuit, Finds Disclosure, Consent, and Acknowledgment Sufficient |url=https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |url-status=live |archive-url=https://web.archive.org/web/20250426121941/https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |archive-date=26 Apr 2025 |access-date=26 Jun 2025 |website=Venable LLP}}</ref> Starting from July 2025 the Californian autorenewal law amendments will take effect, which add additional requirements like affirmative consent.<ref>{{Cite web |last=Dhaliwal |first=A.J. S. |last2=Madia |first2=Mehul N. |last3=Zhang |first3=Beineng |date=5 Jun 2025 |title=California’s “Auto Renewal Law” Takes Effect on July 1 |url=https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |url-status=live |archive-url=https://web.archive.org/web/20250606085217/https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |archive-date=6 Jun 2025 |access-date=26 Jun 2025 |website=The National Law Review}}</ref> | ||
=== Cancellation obstacles === | |||
In combination with autorenewal, Teamviewer requires members to submit a ticket to their support team in order to cancel their subscription, and this must be done at least 28 days before the renewal period<ref>{{Cite web |title=All about subscription |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ |website=Teamviewer}}</ref>. | |||
==See also== | ==See also== | ||
Revision as of 16:26, 18 October 2025
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TeamViewer
| Basic Information | |
|---|---|
| Release Year | 2005 |
| Product Type | Remote Administration, Web conferencing |
| In Production | Yes |
| Official Website | https://www.teamviewer.com/ |
TeamViewer is a free proprietary remote access and remote control software made by TeamViewer SE, which has their headquarter in Germany.
Consumer-impact summary
Incidents
Perpetual license invalidation
- Main article: Teamviewer Terminates Perpetual Licenses
TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.[1] The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan.
Autorenewal of subscription (2021)
In 2021 a case was filed against TeamViewer, challenging the automatic renewal practice. The district court ruled that California's autorenewal law was not violated, which was upheld by the designated court of appeals in 2023.[2] Starting from July 2025 the Californian autorenewal law amendments will take effect, which add additional requirements like affirmative consent.[3]
Cancellation obstacles
In combination with autorenewal, Teamviewer requires members to submit a ticket to their support team in order to cancel their subscription, and this must be done at least 28 days before the renewal period[4].
See also
References
- ↑ Yuri_T (27 Feb 2019). "Perpetual licence option?". Archived from the original on 21 Jun 2025. Retrieved 21 Jun 2025 – via TeamViewer Community.
- ↑ Rothermel, Shahin O. (22 Feb 2023). "Ninth Circuit Upholds Dismissal of Autorenewal Lawsuit, Finds Disclosure, Consent, and Acknowledgment Sufficient". Venable LLP. Archived from the original on 26 Apr 2025. Retrieved 26 Jun 2025.
- ↑ Dhaliwal, A.J. S.; Madia, Mehul N.; Zhang, Beineng (5 Jun 2025). "California's "Auto Renewal Law" Takes Effect on July 1". The National Law Review. Archived from the original on 6 Jun 2025. Retrieved 26 Jun 2025.
- ↑ "All about subscription". Teamviewer.