OtO Lawn discontinues solutions program: Difference between revisions
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OtO Lawn is a company known for its smart irrigation and lawn care technology.<ref>{{Cite web |last=OtO Inc. |date=2021-11-11 |title=OtO Smart Sprinkler Recognized With a CES 2022 Best of Innovation Award |url=https://www.prnewswire.com/news-releases/oto-smart-sprinkler-recognized-with-a-ces-2022-best-of-innovation-award-301421747.html |access-date=2025-11-07 |website=PR Newswire}}</ref> Their OtO Lawn Solutions subscription model was discontinued during January 2025.<ref name=":5">{{Cite web |title=Solutions Program |url=https://otolawn.com/pages/solutions-program |access-date=2025-11-07 |website=otolawn.com}}</ref><ref name=":1">{{Cite web |title=FAQs |url=https://otolawn.com/pages/faqs |url-status=live |archive-url=https://web.archive.org/web/20250809031402/https://otolawn.com/pages/faqs |archive-date=2025-08-09 |access-date=2025-11-07 |website=otolawn.com}}</ref> Devices that were part of the subscription model no longer work.<ref name=":0" /><ref name=":2">{{Cite web |title=Solutions |url=https://otolawn.com/pages/solutions |url-status=dead |archive-url=https://web.archive.org/web/20241119155149/https://otolawn.com/pages/solutions |archive-date=2024-11-19 |access-date=2025-11-07 |website=otolawn.com}}</ref> Features that were part of the subscription model no longer work with OtO devices.<ref name=":1" /><ref name=":0" /><ref name=":2" /> All active subscriptions and app support for solution installations and applications were canceled.<ref name=":0">{{Cite web |last=u/mswezey |date=2025-01-27 |title=Oto Lawn: Email for CEO: Solution Subscriptions Canclled : r/lawncare |url=https://www.reddit.com/r/lawncare/comments/1ibdk2t/oto_lawn_email_for_ceo_solutions_subscriptions/ |url-status=live |archive-url=https://web.archive.org/web/20250128192216/https://www.reddit.com/r/lawncare/comments/1ibdk2t/oto_lawn_email_for_ceo_solutions_subscriptions/ |archive-date=2025-01-28 |access-date=2025-11-07 |website=reddit}}</ref><ref name=":3">{{Cite web |title=OtO Lawn Reviews (2025) |url=https://www.producthunt.com/products/oto-lawn/reviews |url-status=live |archive-url=https://web.archive.org/web/20250623164048/https://www.producthunt.com/products/oto-lawn/reviews |archive-date=2025-06-23 |access-date=2025-11-07 |website=Product Hut}}</ref> This abrupt move has left consumers with unused solutions and concerns about the sustainability and transparency of the company's business model.<ref name=":0" /> | OtO Lawn is a company known for its smart irrigation and lawn care technology.<ref>{{Cite web |last=OtO Inc. |date=2021-11-11 |title=OtO Smart Sprinkler Recognized With a CES 2022 Best of Innovation Award |url=https://www.prnewswire.com/news-releases/oto-smart-sprinkler-recognized-with-a-ces-2022-best-of-innovation-award-301421747.html |access-date=2025-11-07 |website=PR Newswire}}</ref> Their OtO Lawn Solutions subscription model was discontinued during January 2025.<ref name=":5">{{Cite web |title=Solutions Program |url=https://otolawn.com/pages/solutions-program |access-date=2025-11-07 |website=otolawn.com}}</ref><ref name=":1">{{Cite web |title=FAQs |url=https://otolawn.com/pages/faqs |url-status=live |archive-url=https://web.archive.org/web/20250809031402/https://otolawn.com/pages/faqs |archive-date=2025-08-09 |access-date=2025-11-07 |website=otolawn.com}}</ref> Devices that were part of the subscription model no longer work.<ref name=":0" /><ref name=":2">{{Cite web |title=Solutions |url=https://otolawn.com/pages/solutions |url-status=dead |archive-url=https://web.archive.org/web/20241119155149/https://otolawn.com/pages/solutions |archive-date=2024-11-19 |access-date=2025-11-07 |website=otolawn.com}}</ref> Features that were part of the subscription model no longer work with OtO devices.<ref name=":1" /><ref name=":0" /><ref name=":2" /> All active subscriptions and app support for solution installations and applications were canceled.<ref name=":0">{{Cite web |last=u/mswezey |date=2025-01-27 |title=Oto Lawn: Email for CEO: Solution Subscriptions Canclled : r/lawncare |url=https://www.reddit.com/r/lawncare/comments/1ibdk2t/oto_lawn_email_for_ceo_solutions_subscriptions/ |url-status=live |archive-url=https://web.archive.org/web/20250128192216/https://www.reddit.com/r/lawncare/comments/1ibdk2t/oto_lawn_email_for_ceo_solutions_subscriptions/ |archive-date=2025-01-28 |access-date=2025-11-07 |website=reddit}}</ref><ref name=":3">{{Cite web |title=OtO Lawn Reviews (2025) |url=https://www.producthunt.com/products/oto-lawn/reviews |url-status=live |archive-url=https://web.archive.org/web/20250623164048/https://www.producthunt.com/products/oto-lawn/reviews |archive-date=2025-06-23 |access-date=2025-11-07 |website=Product Hut}}</ref> This abrupt move has left consumers with unused solutions and concerns about the sustainability and transparency of the company's business model.<ref name=":0" /> | ||
== Background == | ==Background== | ||
{{Ph-I-B}} | {{Ph-I-B}} | ||
== [Incident] == | ==[Incident]== | ||
{{Ph-I-I}} | {{Ph-I-I}} | ||
====== | ======OtO Lawn's response====== | ||
{{Ph-I-ComR}} | {{Ph-I-ComR}}In an email from the Founder and CEO shared on reddit, customers were told to refer to product labels and <abbr title="Safety Data Sheets">SDS</abbr> for guidance and disposal of Solutions.<ref name=":0" /> | ||
== Lawsuit == | ==Lawsuit== | ||
{{Ph-I-L}} | {{Ph-I-L}}As of November 2025, there has not been a lawsuit for discontinuing the program. A user on reddit claims that the products do not meet EPA requirements and suggesting this is the reason for discontinuing the service.<ref>{{Cite web |last=u/nilesandstuff |date=2025-01-27 |title=OtO Lawn: Email for CEO: Solutions Subscriptions Cancelled : r/lawncare |url=https://www.reddit.com/r/lawncare/comments/1ibdk2t/comment/m9hz4pp/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button |access-date=2025-11-07 |website=reddit}}</ref> | ||
== Consumer response == | ==Consumer response== | ||
{{Ph-I-ConR}} | {{Ph-I-ConR}} | ||
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#'''Remaining Product Use and Disposal''' | #'''Remaining Product Use and Disposal''' | ||
#*With app support removed, consumers are left to manually manage their remaining solutions.<ref name=":5" /><ref name=":2" /> | #*With app support removed, consumers are left to manually manage their remaining solutions.<ref name=":5" /><ref name=":2" /> | ||
#'''Implications for Product Ownership''' | #'''Implications for Product Ownership''' | ||
#*This situation highlights a growing trend where companies exert control over products post-purchase. | #*This situation highlights a growing trend where companies exert control over products post-purchase. | ||