Deep Cycle Systems: Difference between revisions
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{{Hatnote|Main article: [[DCS sues Small YouTuber for accurate product review showing battery issues & misleading warranty]]}} | {{Hatnote|Main article: [[DCS sues Small YouTuber for accurate product review showing battery issues & misleading warranty]]}} | ||
On August 16, 2023, Australian YouTuber [https://www.youtube.com/@AlloffroadAu AlloffroadAu] uploaded a review | On August 16, 2023, Australian YouTuber [https://www.youtube.com/@AlloffroadAu AlloffroadAu] uploaded a review of DCS's 12v 50ah LiFePo4 lithium battery, mentioning the short longevity and substantial decline in performance after performing a capacity test. They also created a follow-up video regarding DCS's questionable history<ref>{{Cite web |last=AllOffRoad 4x4 |date=16 Aug 2023 |title=DCS Lithium LiFePo4 Under Bonnet Update: I went back to Lead Acid (under bonnet) 2023 |url=https://www.youtube.com/watch?v=vRcSPuBob-I |website=YouTube}}</ref>. Both videos were set to private following legal threats from DCS<ref>{{Cite web |last=Rossmann |first=Louis |date=31 Jul 2024 |title=Man sued for YouTube product review reinstates video in blow to Deep Cycle Systems. |url=https://youtu.be/d37BG0O0mFk |website=YouTube}}</ref>. | ||
AlloffroadAu reports that 30–50% of the storage capacity is lost in the first several years<ref>{{Cite web |last=Rossmann |first=Louis |date=23 Jul 2024 |title=DCS sues Small YouTuber for accurate product review showing battery issues & misleading warranty |url=https://youtu.be/_QNMVMlx48E?t=131 |website=YouTube}}</ref>{{Citation needed|reason=needs primary source}}. They also point out that DCS states that battery capacity will be significantly reduced after traveling a certain distance, but this is not mentioned in their warranty policy {{Citation needed}}. | |||
===Hidden warranty policy update=== | ===Hidden warranty policy update=== | ||
DCS' warranty policy claims that:<ref>https://www.deepcyclesystems.com.au/shipping-return-policy/</ref><!-- It says "fails to deliver less than X% of it's rated capacity", which is confusing. --> | DCS's warranty policy claims that:<ref>https://www.deepcyclesystems.com.au/shipping-return-policy/</ref><!-- It says "fails to deliver less than X% of it's rated capacity", which is confusing. --> | ||
*For 'normal installations', batteries that fail to deliver 80% of | *For 'normal installations', batteries that fail to deliver 80% of their rated capacity are covered. | ||
*For installations in engine bays/compartments, batteries that fail to deliver 70% of | *For installations in engine bays/compartments, batteries that fail to deliver 70% of their rated capacity are covered. | ||
*This policy was last updated June 14, 2021. | *This policy was last updated June 14, 2021. | ||
This has been the case since November 7, 2023 according to [https://trove.nla.gov.au/ Trove], a web archiving service partnered with the National Library of Australia and other organizations<ref name=":0">https://webarchive.nla.gov.au/awa/20231107111343/https://www.deepcyclesystems.com.au/shipping-return-policy/</ref> | This has been the case since November 7, 2023, according to [https://trove.nla.gov.au/ Trove], a web archiving service partnered with the National Library of Australia and other organizations.<ref name=":0">https://webarchive.nla.gov.au/awa/20231107111343/https://www.deepcyclesystems.com.au/shipping-return-policy/</ref> However, Trove shows that on March 9, 2023, the exception for installations in engine bays/compartments didn't exist, contradicting DCS's statement that their policy was last updated in 2021<ref name=":1">https://webarchive.nla.gov.au/awa/20230309064156/https://www.deepcyclesystems.com.au/shipping-return-policy/</ref>. | ||
The lack of the second criterion means that owners of a DCS battery purchased before March 9 2023 | The lack of the second criterion means that owners of a DCS battery purchased before March 9, 2023, are affected by: | ||
* | *It was installed in an engine bay/compartment. | ||
*Fell below 80% of its rated capacity. | *Fell below 80% of its rated capacity. | ||
*Remained above 70% of it. | *Remained above 70% of it. | ||
Would be eligible for warranty coverage, but would have no way of knowing due to the changes to DCS's public warranty policy. | |||
The Trove archives can be found here: | The Trove archives can be found here: | ||
*DCS Warranty Policy on November 7 2023<ref name=":0" /> | *DCS Warranty Policy on November 7, 2023<ref name=":0" /> | ||
*DCS Warranty Policy on March 9 2023<ref name=":1" /><!-- Maybe replace this list with proper citations next to when the dates were first mentioned. --> | *DCS Warranty Policy on March 9, 2023<ref name=":1" /><!-- Maybe replace this list with proper citations next to when the dates were first mentioned. --> | ||
====Alleged removal of Wayback Machine archives==== | ====Alleged removal of Wayback Machine archives==== | ||
Internet Archive's Wayback Machine has archives of this policy page, but they are all dated in 2024. This is suspicious when considering: | Internet Archive's Wayback Machine has archives of this policy page, but they are all dated in 2024. This is suspicious when considering: | ||
*DCS falsely claims that | *DCS falsely claims that its policy was last updated in 2021, whereas Trove's archives indicate it was actually updated in 2023; the Wayback Machine does not cover either of these dates. | ||
*Louis Rossmann claims that consumers of DCS batteries have reached out to him, | *Louis Rossmann claims that consumers of DCS batteries have reached out to him, stating that they were no longer able to access many older archives of the policy page when they contacted DCS, inquiring about when their policy was updated. | ||
<!-- Louis's claims of user reachouts: https://youtu.be/_QNMVMlx48E?t=601 --> | <!-- Louis's claims of user reachouts: https://youtu.be/_QNMVMlx48E?t=601 --> | ||
This | This suggests that DCS was responsible for removing archives before 2024. | ||
===Cyberbullying accusations against Louis Rossmann=== | ===Cyberbullying accusations against Louis Rossmann=== | ||
On the 1st of August 2024, DCS filed a complaint to the Australian government against Louis Rossmann claiming that they are the target of an "orchestrated cyberbullying attack" by Rossmann and his follower base, with the goal being "to discredit the quality of our products," leading to "millions of dollars" of damage to the company, and demanded that Rossmann be "held accountable" for his actions. DCS claimed that Rossmann's accusations against them are "based on one person's opinion," and involved misinformation and disinformation, which is incorrect, because the accusations are backed up by evidence from various sources. For example, | On the 1st of August 2024, DCS filed a complaint to the Australian government against Louis Rossmann claiming that they are the target of an "orchestrated cyberbullying attack" by Rossmann and his follower base, with the goal being "to discredit the quality of our products," leading to "millions of dollars" of damage to the company, and demanded that Rossmann be "held accountable" for his actions. DCS claimed that Rossmann's accusations against them are "based on one person's opinion," and involved misinformation and disinformation, which is incorrect, because the accusations are backed up by evidence from various sources. For example, the claim about the rapid deterioration of battery capacity is based on research conducted by ITP Renewables; the report of this research is available on the Australian Renewable Energy Agency's website.<ref>{{Cite web |date=7 June 2022 |title=Public Report 12 (Final Report) Lithium-ion Battery Testing |url=https://arena.gov.au/assets/2018/05/lithium-ion-battery-testing-public-report-12.pdf |website=Australian Renewable Energy Agency}}</ref> Rossmann's claim about warranty fraud is supported by an archived page from their own website, which proves that they falsified their warranty information.<ref name=":0" /><ref name=":1" /><ref>{{Cite web |last=Rossman |first=Louis |date=15 March 2025 |title=DCS reports me to Australian government for cyberbullying |url=https://www.youtube.com/watch?v=DxfNbxmT3B4 |website=YouTube}}</ref> | ||
===Suspected fake positive reviews=== | ===Suspected fake positive reviews=== | ||
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==Safety issues== | ==Safety issues== | ||
A reviewer claimed that on August 4, 2023 his car, carrying DCS batteries exploded and caught | A reviewer claimed that on August 4, 2023, his car, which was carrying DCS batteries, exploded and caught fire; the occupants were unharmed, but the vehicle was destroyed as a result of the incident. The reviewer alleged that he was faced with legal threats from DCS for publishing the initial review.<ref>https://www.productreview.com.au/reviews/374ddb79-d4b4-5c58-9cae-fd350d231fc2</ref> | ||
==References== | ==References== | ||
<references /> | <references /> | ||
[[Category:Deep Cycle Systems]] | [[Category:Deep Cycle Systems]] | ||