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Fisher-Price discontinues Smart Connect app: Difference between revisions

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===[Company]'s response===
===[Company]'s response===
{{Ph-I-ComR}}
Product box indicates "We reserve the right to terminate digital applications after December 31, 2017." (or otherdates on other products)
 
Some EU consumers on Reddit report being offered a partial refund after citing EU laws.{{Ph-I-ComR}}


==Consumer response==
==Consumer response==
Note people found out that if you have the app linked already and block certain outgoing requests it still works [https://www.reddit.com/r/toddlers/comments/1jqhof9/comment/n6sgfl0/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button]   
Note people found out that if you have the app linked already and block certain outgoing requests it still works.
 
Set your phone to airplane mode and turn on Bluetooth, THEN open the app. Some options are still greyed out. The app could have been set to offline mode only, but it WASN'T.
 
[https://www.reddit.com/r/toddlers/comments/1jqhof9/comment/n6sgfl0/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button]   


[https://www.reddit.com/r/Eltern/s/ODu3aIUpP0]  
[https://www.reddit.com/r/Eltern/s/ODu3aIUpP0]  

Revision as of 02:58, 14 January 2026

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Background

Smart connect, the app used to control the device using Bluetooth[1], has been discontinued since August 2025[2] as the cloud service (only used for login), is taken offline, making it impossible for new users to set the time on the clock. In the meantime, Amazon allows third party sellers to sell the product since 2021.[3]

[Company]'s response

Product box indicates "We reserve the right to terminate digital applications after December 31, 2017." (or otherdates on other products)

Some EU consumers on Reddit report being offered a partial refund after citing EU laws.

If applicable, add the proposed solution to the issues by the company.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


Consumer response

Note people found out that if you have the app linked already and block certain outgoing requests it still works.

Set your phone to airplane mode and turn on Bluetooth, THEN open the app. Some options are still greyed out. The app could have been set to offline mode only, but it WASN'T.

[1]

[2]

[3]

References

  1. ↑ "Smart Connect App". Mattel. Retrieved 2025-09-19.
  2. ↑ u/oohliviaa (2025-04-03). "Fisher price smart connect app PSA". Reddit. Retrieved 2025-09-19.
  3. ↑ "Fisher-Price - Lumalou - Sleep Assistant and Routines for Children - Sleeping Aid - Sound, Music, Light - Interactive - Gift from Birth, GWM53". Amazon. Retrieved 2025-09-19.
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