Perplexity throttles PRO subscribers without prior notice: Difference between revisions
No edit summary |
added more details on the event |
||
| Line 12: | Line 12: | ||
==Background== | ==Background== | ||
{{ | Up to the event, Perplexity had offered 600 daily Deep Research queries, which is the mode that most distinguish the AI platform. It takes 3-5 minutes for the answer, acting like an agent, and 50 Labs queries, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps. | ||
There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version. | |||
The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5. | |||
==Incident== | ==Incident== | ||
| Line 23: | Line 27: | ||
==Consumers response== | ==Consumers response== | ||
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on | Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on other of their socials. | ||
Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund. | |||
Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancels their subscription. | |||
One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-11 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server. | |||
== Perplexity response == | |||
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened: | |||
"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.'' | |||
''That’s not regression. That’s responsible evolution.''" | |||
==References== | ==References== | ||