Frontier Airlines: Difference between revisions

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[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==

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===Deliberately selling more seats on flights than available, then denying boarding for passengers===

Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=~~http~~://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 80% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about five times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.

Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=https://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 80% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about five times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.

The following is an account from Frontier Airlines passenger, Erin Woltjen, who was denied boarding while attempting to board her flight from Philadelphia to Atlanta:<blockquote>"''I scanned my boarding pass from my phone and it didn't work. He looks at the computer and he says to us, 'I'm sorry, the plane's been overbooked.' And he goes on to explain that none of us are getting on the plane at this time."''</blockquote>The passenger was ultimately given a refund after speaking with a Frontier Airlines spokesperson.<ref>{{Cite news |last=Klisauskaite |first=Vyte |date=August 3, 2024 |title="You Were Not There": Frontier Airlines Tells Passenger They Were A No Show After Overbooking Flight |url=https://simpleflying.com/frontier-airlines-passenger-no-show/ |url-status=live |archive-url=https://web.archive.org/web/20250409000628/https://simpleflying.com/frontier-airlines-passenger-no-show/ |archive-date=April 9, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref> Many other passengers share Miss Woltjen's experience of being denied boarding due to Frontier Airlines' budget-focused practice of overbooking flights.

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 [https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.
 ==Consumer-impact summary==
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 ===Deliberately selling more seats on flights than available, then denying boarding for passengers===
-Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=http://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 80% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about five times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.
+Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=https://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 80% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about five times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.
 The following is an account from Frontier Airlines passenger, Erin Woltjen, who was denied boarding while attempting to board her flight from Philadelphia to Atlanta:<blockquote>"''I scanned my boarding pass from my phone and it didn't work. He looks at the computer and he says to us, 'I'm sorry, the plane's been overbooked.' And he goes on to explain that none of us are getting on the plane at this time."''</blockquote>The passenger was ultimately given a refund after speaking with a Frontier Airlines spokesperson.<ref>{{Cite news |last=Klisauskaite |first=Vyte |date=August 3, 2024 |title="You Were Not There": Frontier Airlines Tells Passenger They Were A No Show After Overbooking Flight |url=https://simpleflying.com/frontier-airlines-passenger-no-show/ |url-status=live |archive-url=https://web.archive.org/web/20250409000628/https://simpleflying.com/frontier-airlines-passenger-no-show/ |archive-date=April 9, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref> Many other passengers share Miss Woltjen's experience of being denied boarding due to Frontier Airlines' budget-focused practice of overbooking flights.