Perplexity throttles PRO subscribers without prior notice: Difference between revisions
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*Deep Research: '''600/day -> 20/month''' | *Deep Research: '''600/day -> 20/month''' | ||
*Labs: '''50/month -> 25/month''' | *Labs: '''50/month -> 25/month''' | ||
Since the new web UI didn't show the new limits and no announcement has been | Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]] | ||
==Consumers response== | ==Consumers response== | ||
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on | Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media. | ||
Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund. | Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund. | ||
Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have | Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription. | ||
One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-11 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server. | One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-11 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server. | ||