Perplexity throttles PRO subscribers without prior notice: Difference between revisions
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Added file uploads limit. Restyling of the background. |
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==Background== | ==Background== | ||
Up to the event, Perplexity had offered | Up to the event, Perplexity had offered: | ||
Deep Research is one of the main reasons why customers subscribes to the PRO plan. | * 600 daily Deep Research queries, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent | ||
* 50 Labs queries, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps. | |||
* Unlimited<ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref> file uploads. When making queries, users can attach files to have them analyzed. | |||
Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use. | |||
There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version. | There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version. | ||
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*Deep Research: '''600/day -> 20/month''' | *Deep Research: '''600/day -> 20/month''' | ||
*Labs: '''50/month -> 25/month''' | *Labs: '''50/month -> 25/month''' | ||
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]] | *File uploads: '''unlimited -> 50/week''' | ||
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]] | |||
==Consumers response== | ==Consumers response== | ||