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===NZXT Flex=== | ===NZXT Flex=== | ||
{{main|NZXT Flex}} | {{main|NZXT Flex}} | ||
In December 2024, technology review channel | In December 2024, technology review channel Gamers Nexus published an investigation into NZXT's Flex gaming PC rental program, describing it as a "predatory, evil rental computer scam".<ref name=":Nexus" /> The report alleged that the program used bait-and-switch tactics regarding hardware specifications, that rental PCs were marketed under the same names as more powerful purchase versions despite having inferior components, and that the terms of service were "aggressive" and difficult to understand.<ref>{{Cite web |last=Burke |first=Steve |date=2024-12-02 |title=NZXT's Flex PC Rental Program Is a 'Scam' Says Gamers Nexus |url=https://www.pcworld.com/article/2543936/nzxt-accused-of-predatory-scam-gaming-pc-rental-program.html |access-date=2026-02-13 |website=PCWorld}}</ref> | ||
Gamers Nexus calculated that renting a $3,000 gaming PC through NZXT Flex over five years would result in total payments of approximately $15,504 — equivalent to a 103% interest rate — without the customer ever acquiring ownership of the PC.<ref name=":Nexus" /> Following the publication of the investigation, NZXT CEO Johnny Hou released a statement acknowledging that the company had "messed up", and announced that influencer-led advertising for the Flex program would be pulled and that product naming would be changed to distinguish Flex rental PCs from standard prebuilt offerings.<ref>{{Cite web |date=2024-12-05 |title='I want to acknowledge that we messed up': NZXT addresses concerns about controversial Flex gaming PC rental program |url=https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ |access-date=2026-02-13 |website=PC Gamer}}</ref> In August 2025, a class-action lawsuit was filed against NZXT and its rental partner Fragile, Inc. under the civil [[RICO Act|RICO]] statute, alleging consumer fraud.<ref>{{Cite web |date=2025-10-29 |title=NZXT hit with civil RICO suit in California over controversial PC rental biz |url=https://www.tomshardware.com/tech-industry/nzxt-and-flex-hit-with-rico-suit-in-california |access-date=2026-02-13 |website=Tom's Hardware}}</ref> | Gamers Nexus calculated that renting a $3,000 gaming PC through NZXT Flex over five years would result in total payments of approximately $15,504 — equivalent to a 103% interest rate — without the customer ever acquiring ownership of the PC.<ref name=":Nexus" /> Following the publication of the investigation, NZXT CEO Johnny Hou released a statement acknowledging that the company had "messed up", and announced that influencer-led advertising for the Flex program would be pulled and that product naming would be changed to distinguish Flex rental PCs from standard prebuilt offerings.<ref>{{Cite web |date=2024-12-05 |title='I want to acknowledge that we messed up': NZXT addresses concerns about controversial Flex gaming PC rental program |url=https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ |access-date=2026-02-13 |website=PC Gamer}}</ref> In August 2025, a class-action lawsuit was filed against NZXT and its rental partner Fragile, Inc. under the civil [[RICO Act|RICO]] statute, alleging consumer fraud.<ref>{{Cite web |date=2025-10-29 |title=NZXT hit with civil RICO suit in California over controversial PC rental biz |url=https://www.tomshardware.com/tech-industry/nzxt-and-flex-hit-with-rico-suit-in-california |access-date=2026-02-13 |website=Tom's Hardware}}</ref> | ||