Whoop: Difference between revisions

Line 60:

The user cannot skip the questions. Once the user clicks on an answer they will be asked the following question: "Are you planning to switch to another device? If yes, which device?". It lists various competitors' devices. The user cannot skip over this question.

# Apple Watch Ultra

#Apple Watch Ultra

# Google Pixel Watch

#Google Pixel Watch

# Ultrahuman Ring

#Ultrahuman Ring

# Fitbit

#Fitbit

# Samsung Galaxy Watch

#Samsung Galaxy Watch

# Oura Ring

#Oura Ring

# Samsung Galaxy Ring

#Samsung Galaxy Ring

# Garmin

#Garmin

# Apple Watch

#Apple Watch

# I'm not switching to a new device

#I'm not switching to a new device

# Other

#Other

[[File:Step 7 & 8 of the Whoop subscription cancelation process.png|alt=Step 7 & 8 of the Whoop subscription cancellation process|thumb|Step 7 & 8 of the Whoop subscription cancellation process]]

The "other" button will show a box where the user can enter their reason and click on next. This takes at least two clicks to do as with the previous "Other" button. After this question the user will be asked "Which of the following best describes why you decided to switch to this device?". It offers multiple answers again.

# The product was certified by a scientific organization

#The product was certified by a scientific organization

# I liked the device form factor the most (e.g., ring, wrist-based)

#I liked the device form factor the most (e.g., ring, wrist-based)

# The brand resonated with me

#The brand resonated with me

# I followed a recommendation from a friend or family member

#I followed a recommendation from a friend or family member

# I saw value after completing a free trial

#I saw value after completing a free trial

# The offering was easy to understand

#The offering was easy to understand

# I trusted a review

#I trusted a review

# The product had the best feature set

#The product had the best feature set

# I saw the product in-store

#I saw the product in-store

# The product was well-priced

#The product was well-priced

# The device is the most accurate

#The device is the most accurate

# Other

#Other

[[File:Step 11 of the Whoop subscription cancelation process.png|alt=Step 11 of the Whoop subscription cancellation process|thumb|Step 11 of the Whoop subscription cancellation process]]

Line 94:

Clicking on the "Other" button prompts you to put in a custom answer again. Then the user can click on "Next". On the next page the user is greeted by a red "CLAIM OFFER" headline and a red button that says "YES, CLAIM 10% OFF". Below that button is a non-highlighted "NO THANKS, STILL CANCEL" button. Once you click on that the new page says "CANCEL MEMBERSHIP". This took 11 clicks through various menus. The twelfth click will cancel the subscription and the user will be redirected to the membership page. However the website still showed the subscription as being active. I received a cancelation e-mail though. This is ambivalent and I'm not sure what Whoop is using to the determine the subscription status.

==== Removal of Payment Method ====

====Removal of Payment Method====

There is no button to remove the payment method~~. The user can update the payment method. Whoop will charge the payment method with 1$ to verify functionality~~.<ref>{{Cite web |first=Liv |date=2025-11-01 |title=Payment card to be removed |url=https://www.community.whoop.com/t/payment-card-to-be-removed/11799 |url-status=live |access-date=2026-02-13}}</ref> The user has no assurance that their payment method won't be charged if they can't remove it.

There is no button to remove the payment method.<ref>{{Cite web |first=Liv |date=2025-11-01 |title=Payment card to be removed |url=https://www.community.whoop.com/t/payment-card-to-be-removed/11799 |url-status=live |access-date=2026-02-13}}</ref> The user can update the payment method. Whoop will charge the payment method with 1$ to verify functionality. The user has no assurance that their payment method won't be charged if they can't remove it.

==References==

@@ Line 60: / Line 60: @@
 The user cannot skip the questions. Once the user clicks on an answer they will be asked the following question: "Are you planning to switch to another device? If yes, which device?". It lists various competitors' devices. The user cannot skip over this question.
-# Apple Watch Ultra
+#Apple Watch Ultra
-# Google Pixel Watch
+#Google Pixel Watch
-# Ultrahuman Ring
+#Ultrahuman Ring
-# Fitbit
+#Fitbit
-# Samsung Galaxy Watch
+#Samsung Galaxy Watch
-# Oura Ring
+#Oura Ring
-# Samsung Galaxy Ring
+#Samsung Galaxy Ring
-# Garmin
+#Garmin
-# Apple Watch
+#Apple Watch
-# I'm not switching to a new device
+#I'm not switching to a new device
-# Other
+#Other
 [[File:Step 7 & 8 of the Whoop subscription cancelation process.png|alt=Step 7 & 8 of the Whoop subscription cancellation process|thumb|Step 7 & 8 of the Whoop subscription cancellation process]]
 The "other" button will show a box where the user can enter their reason and click on next. This takes at least two clicks to do as with the previous "Other" button. After this question the user will be asked "Which of the following best describes why you decided to switch to this device?". It offers multiple answers again.
-# The product was certified by a scientific organization
+#The product was certified by a scientific organization
-# I liked the device form factor the most (e.g., ring, wrist-based)
+#I liked the device form factor the most (e.g., ring, wrist-based)
-# The brand resonated with me
+#The brand resonated with me
-# I followed a recommendation from a friend or family member
+#I followed a recommendation from a friend or family member
-# I saw value after completing a free trial
+#I saw value after completing a free trial
-# The offering was easy to understand
+#The offering was easy to understand
-# I trusted a review
+#I trusted a review
-# The product had the best feature set
+#The product had the best feature set
-# I saw the product in-store
+#I saw the product in-store
-# The product was well-priced
+#The product was well-priced
-# The device is the most accurate
+#The device is the most accurate
-# Other
+#Other
 [[File:Step 11 of the Whoop subscription cancelation process.png|alt=Step 11 of the Whoop subscription cancellation process|thumb|Step 11 of the Whoop subscription cancellation process]]
@@ Line 94: / Line 94: @@
 Clicking on the "Other" button prompts you to put in a custom answer again. Then the user can click on "Next". On the next page the user is greeted by a red "CLAIM OFFER" headline and a red button that says "YES, CLAIM 10% OFF". Below that button is a non-highlighted "NO THANKS, STILL CANCEL" button. Once you click on that the new page says "CANCEL MEMBERSHIP". This took 11 clicks through various menus. The twelfth click will cancel the subscription and the user will be redirected to the membership page. However the website still showed the subscription as being active. I received a cancelation e-mail though. This is ambivalent and I'm not sure what Whoop is using to the determine the subscription status.
-==== Removal of Payment Method ====
+====Removal of Payment Method====
-There is no button to remove the payment method. The user can update the payment method. Whoop will charge the payment method with 1$ to verify functionality.<ref>{{Cite web |first=Liv |date=2025-11-01 |title=Payment card to be removed |url=https://www.community.whoop.com/t/payment-card-to-be-removed/11799 |url-status=live |access-date=2026-02-13}}</ref> The user has no assurance that their payment method won't be charged if they can't remove it.
+There is no button to remove the payment method.<ref>{{Cite web |first=Liv |date=2025-11-01 |title=Payment card to be removed |url=https://www.community.whoop.com/t/payment-card-to-be-removed/11799 |url-status=live |access-date=2026-02-13}}</ref> The user can update the payment method. Whoop will charge the payment method with 1$ to verify functionality. The user has no assurance that their payment method won't be charged if they can't remove it.
 ==References==
 <references />