Litter Robot: Difference between revisions
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Whisker explicitly markets extended data history and expanded analytical insights as exclusive features of its Whisker+ subscription, which costs $7.99 per month or $79.99 per year.<ref name="whisker-plus-page">https://www.whisker.com/pages/whisker-plus</ref> While the free Whisker app provides basic notifications and tracks general litter box usage, the subscription is required for "detailed analysis of data trends," longer data retention, and access to video footage from the Litter-Robot 5 Pro's cameras. | Whisker explicitly markets extended data history and expanded analytical insights as exclusive features of its Whisker+ subscription, which costs $7.99 per month or $79.99 per year.<ref name="whisker-plus-page">https://www.whisker.com/pages/whisker-plus</ref> While the free Whisker app provides basic notifications and tracks general litter box usage, the subscription is required for "detailed analysis of data trends," longer data retention, and access to video footage from the Litter-Robot 5 Pro's cameras. | ||
Following the launch of the Litter-Robot 5 series, community members reported that features such as detailed visit-duration history and multi-day cycle logs were being limited in the free tier or gated behind the Whisker+ paywall.<ref name="visit-paywall">https://www.reddit.com/r/litterrobot/comments/1oedju9/visit_duration_hidden_behind_a_paywall_hides/</ref><ref name="visit-duration">https://www.reddit.com/r/litterrobot/comments/1odpetf/is_the_visit_duration_feature_for_the_lr4_going/</ref> These reports have sparked concern among owners who view this as the loss of a previously accessible, free tool for monitoring their pet's health. The situation has been documented in dedicated subreddit threads where users express frustration over features they believe are being taken away. | Following the launch of the Litter-Robot 5 series, community members reported that previously included features such as detailed visit-duration history and multi-day cycle logs were being limited in the free tier or gated behind the Whisker+ paywall.<ref name="visit-paywall">https://www.reddit.com/r/litterrobot/comments/1oedju9/visit_duration_hidden_behind_a_paywall_hides/</ref><ref name="visit-duration">https://www.reddit.com/r/litterrobot/comments/1odpetf/is_the_visit_duration_feature_for_the_lr4_going/</ref> These reports have sparked concern among owners who view this as the loss of a previously accessible, free tool for monitoring their pet's health. The situation has been documented in dedicated subreddit threads where users express frustration over features they believe are being taken away. | ||
==Incidents== | ==Incidents== | ||
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===Mass deletion of customer data (Nov 5, 2025)=== | ===Mass deletion of customer data (Nov 5, 2025)=== | ||
On November 5, 2025, users of the Whisker mobile app reported a widespread data loss event affecting stored pet profiles and historical usage records. Multiple reports appeared on the official r/litterrobot subreddit, describing that all registered cats and associated weight and usage data had disappeared from the app following an update.<ref name="pets-history">https://www.reddit.com/r/litterrobot/comments/1oosvlb/the_app_updated_and_deleted_my_pets_history/</ref><ref name="deleted-cats">https://www.reddit.com/r/litterrobot/comments/1oore5n/litter_robot_app_deleted_all_my_cats/</ref><ref name="no-historic">https://www.reddit.com/r/litterrobot/comments/1ool2zj/lr4_now_no_longer_showing_historic_with/</ref> Affected users stated that attempts to re-add pets failed, with newly entered profiles disappearing immediately after being saved. | On November 5, 2025, users of the Whisker mobile app reported a widespread data loss event affecting stored pet profiles and historical usage records. Multiple reports appeared on the official [https://reddit.com/r//litterrobot r/litterrobot] subreddit, describing that all registered cats and associated weight and usage data had disappeared from the app following an update.<ref name="pets-history">https://www.reddit.com/r/litterrobot/comments/1oosvlb/the_app_updated_and_deleted_my_pets_history/</ref><ref name="deleted-cats">https://www.reddit.com/r/litterrobot/comments/1oore5n/litter_robot_app_deleted_all_my_cats/</ref><ref name="no-historic">https://www.reddit.com/r/litterrobot/comments/1ool2zj/lr4_now_no_longer_showing_historic_with/</ref> Affected users stated that attempts to re-add pets failed, with newly entered profiles disappearing immediately after being saved. | ||
The issue was observed across multiple app versions, including 1.23.0 and 1.27.0, with at least one report confirming recurrence even after reinstalling the app.<ref name="deleted-cats" /> In multiple threads, users confirmed that their entire weight and litter-box usage history had been erased or rendered inaccessible. Community discussion linked this incident to broader changes in data access, including the recent introduction of Whisker's paid Whisker+ subscription. The new service model gates extended data history behind a recurring fee of approximately USD 79 per year, while limiting non-paying users to viewing only one week of historical data.<ref name="no-historic" /> | The issue was observed across multiple app versions, including 1.23.0 and 1.27.0, with at least one report confirming recurrence even after reinstalling the app.<ref name="deleted-cats" /> In multiple threads, users confirmed that their entire weight and litter-box usage history had been erased or rendered inaccessible. Community discussion linked this incident to broader changes in data access, including the recent introduction of Whisker's paid Whisker+ subscription. The new service model gates extended data history behind a recurring fee of approximately USD 79 per year, while limiting non-paying users to viewing only one week of historical data.<ref name="no-historic" /> | ||