Futurehome Smarthub mandatory subscription fee: Difference between revisions
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Futurehome was accused of ransoming customer devices by forcing them to pay a subscription fee, or face disabled core functionality. | Futurehome was accused of ransoming customer devices by forcing them to pay a subscription fee, or face disabled core functionality. | ||
In 2025, after the company went bankrupt, Futurehome's new owners announced that '''existing customers would now have to pay an annual subscription to continue using their previously purchased smart-home hubs'''. After a bankruptcy and relaunch, Futurehome imposed an annual fee of 1,188 NOK (around $117 USD) for access to its app and cloud services, locking users out unless they subscribed.<ref name=":0">{{Cite web |last= |date=2025-06-18 |title=FAQ Subscription - Futurehome |url=https://support.futurehome.no/hc/en-no/articles/28158944965277-FAQ-Subscription |url-status=live |archive-url=http://web.archive.org/web/20251126163221/https://support.futurehome.no/hc/en-no/articles/28158944965277-FAQ-Subscription |archive-date=26 Nov 2025|access-date=2025-07-14}}</ref><ref name=":13">{{Cite web |title=Krever abonnement av kundene - Elektro24-7 |trans-title=Requires Subscription from Customers |url=https://www.elektro247.no/krever-abonnement-av-kundene.6722352-567787.html |access-date=2025-07-14 |language=no}}</ref> | In 2025, after the company went bankrupt, Futurehome's new owners announced that '''existing customers would now have to pay an annual subscription to continue using their previously purchased smart-home hubs'''. After a bankruptcy and relaunch, Futurehome imposed an annual fee of 1,188 NOK (around $117 USD) for access to its app and cloud services, locking users out unless they subscribed.<ref name=":0">{{Cite web |last= |date=2025-06-18 |title=FAQ Subscription - Futurehome |url=https://support.futurehome.no/hc/en-no/articles/28158944965277-FAQ-Subscription |url-status=live |archive-url=http://web.archive.org/web/20251126163221/https://support.futurehome.no/hc/en-no/articles/28158944965277-FAQ-Subscription |archive-date=26 Nov 2025|access-date=2025-07-14}}</ref><ref name=":13">{{Cite web |title=Krever abonnement av kundene - Elektro24-7 |trans-title=Requires Subscription from Customers |url=https://www.elektro247.no/krever-abonnement-av-kundene.6722352-567787.html |access-date=2025-07-14 |language=no |archive-url=http://web.archive.org/web/20251218235910/https://www.elektro247.no/krever-abonnement-av-kundene.6722352-567787.html |archive-date=18 Dec 2025}}</ref> | ||
'''Customers who declined to pay lost access to the mobile app (even for local use)''', along with all automations and the hub's local API integrations, leaving only basic on-device (physical) control. | '''Customers who declined to pay lost access to the mobile app (even for local use)''', along with all automations and the hub's local API integrations, leaving only basic on-device (physical) control. | ||