Talk:Pixel 4a Battery Performance Program: Difference between revisions
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On another note, I wish there was a wiki-appropriate way to talk about how weird Google Support has been throughout this, but none of those things were said "officially" and many reports just come from users recounting what they talked about (I feel like I'm already on thin ice with all the Reddit posts I'm sourcing from). There was that one post that asked Google Support about turning in their phone for cash and them saying that the phone would be worth *less money* if they installed the new software update (again, unconfirmed, someone just said this). I also talked to them at one point and they told me my device would be considered impacted if it had worse battery performance AFTER the update, despite the compensation form being live based on the IMEI before the update was ever rolled out. It is probably just that the Support Team doesn't have a very clear understanding of the issue, but it's interesting that if that is the case, a lot of the misinformation has been coming directly from Google. [[User:ZenithHelix|ZenithHelix]] ([[User talk:ZenithHelix|talk]]) 19:59, 19 January 2025 (UTC) | On another note, I wish there was a wiki-appropriate way to talk about how weird Google Support has been throughout this, but none of those things were said "officially" and many reports just come from users recounting what they talked about (I feel like I'm already on thin ice with all the Reddit posts I'm sourcing from). There was that one post that asked Google Support about turning in their phone for cash and them saying that the phone would be worth *less money* if they installed the new software update (again, unconfirmed, someone just said this). I also talked to them at one point and they told me my device would be considered impacted if it had worse battery performance AFTER the update, despite the compensation form being live based on the IMEI before the update was ever rolled out. It is probably just that the Support Team doesn't have a very clear understanding of the issue, but it's interesting that if that is the case, a lot of the misinformation has been coming directly from Google. [[User:ZenithHelix|ZenithHelix]] ([[User talk:ZenithHelix|talk]]) 19:59, 19 January 2025 (UTC) | ||
> but none of those things were said "officially" and many reports just come from users recounting what they talked about | > but none of those things were said "officially" and many reports just come from users recounting what they talked about<br> | ||
Maybe you could ask those users to provide a copy of the support conversation? Google support gives you the option to send you a copy of the whole chat log at the end of each support request | Maybe you could ask those users to provide a copy of the support conversation? Google support gives you the option to send you a copy of the whole chat log at the end of each support request | ||
21/01/25 - Anonymous user again here | 21/01/25 - Anonymous user again here | ||
10 days ago, I asked iFixit support whether the batteries they are currently selling are some sort of newer batch that isn't affected by this problem or not | 10 days ago, I asked iFixit support whether the batteries they are currently selling are some sort of newer batch that isn't affected by this problem or not<br> | ||
their response: sorry for the late reply, it took us a while to figure this one out, "The issue is with the device itself and not the batteries, We suggest you go through Google to see if your device is impacted" | their response: sorry for the late reply, it took us a while to figure this one out, "The issue is with the device itself and not the batteries, We suggest you go through Google to see if your device is impacted"<br> | ||
this means two things: | this means two things:<br> | ||
A. this "replace your battery" thingy doesn't make any sense, as the issue is with the device's construction (like samsung figured out in the end with the note 7) | A. this "replace your battery" thingy doesn't make any sense, as the issue is with the device's construction (like samsung figured out in the end with the note 7)<br> | ||
or (more likely imo) | or (more likely imo)<br> | ||
B. Google's communication keeps being ass, even to its parts providers | B. Google's communication keeps being ass, even to its parts providers<br> | ||
the fact that iFixit has no idea if the batteries they are currently selling, or recently sold, are affected by a problem makes Google look pretty bad here, I was expecting them to have contacted iFixit already on the sixth of january but nope, I am giving them the news | the fact that iFixit has no idea if the batteries they are currently selling, or recently sold, are affected by a problem makes Google look pretty bad here, I was expecting them to have contacted iFixit already on the sixth of january but nope, I am giving them the news<br> | ||
this whole situation keeps getting more and more absurd | this whole situation keeps getting more and more absurd | ||