AirAsia: Difference between revisions

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=== Non-consensual Opt-in to AirAsia Marketing Spam ===

[[File:Airasia signup page 1.png|thumb|AirAsia sign up dialog that pops up after you select a flight to book. Multiple sign up/easy sign in options are pushed with large, colored icons while the no sign up option is presented as ~~a small~~ "Continue as guest" in plain text at the bottom.]]

[[File:Airasia signup page 1.png|thumb|AirAsia sign up dialog that pops up after you select a flight to book. Multiple sign up/easy sign in options are pushed with large, colored icons while the no sign up option is presented as "Continue as guest" in small plain text at the bottom.]]

[[File:Airasia signup page.png|thumb|AirAsia sign up page with no notification to users that they will be automatically opted in to receiving "informational" and marketing emails from 23 different AirAsia sources ~~and~~ no ability for users to opt out directly at sign up.]]

[[File:Airasia signup page.png|thumb|AirAsia sign up page with no notification to users that they will be automatically opted in to receiving "informational" and marketing emails from 23 different AirAsia sources with no ability for users to opt out directly at sign up.]]

[[File:Airasia spam unsubscribe step 2.PNG.png|thumb|AirAsia Notification Preferences page showing 23 different sources of promotional emails that every user is automatically opted into upon creation of an AirAsia account]]

[[File:Airasia spam unsubscribe step 2.PNG.png|thumb|AirAsia Notification Preferences page showing 23 different sources of promotional emails that every user is automatically opted into upon creation of an AirAsia account.]]

AirAsia secretly and automatically forces users to opt in to 23 different types of promotional and marketing emails (referred to as "communications") when they create or link an account.

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#The option to book a flight is presented as a small, plain-text link "Continue as guest" at the bottom of the popup dialog. (SEE IMAGE 1)[[File:Airasia spam unsubscribe step 1.png|thumb|Clicking on an unsubscribe link in an email brings users to this page. AirAsia forces users to log in before they can unsubscribe. ]]

# During sign-up or log-in, users are not made aware that they will automatically be opted in to receiving spam "communication" emails from AirAsia. They are also forced into opting in by default, with no ability to opt out directly on the same page.

# Typically companies sneak promotional and marketing email opt in into their [[terms of service]] or Privacy Terms page, but on the AirAsia Privacy Statement page<ref>https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html</ref>, they are still extremely vague about the fact they are opting users into their spam, automatically, forcefully, and unknowingly. The terms therein that refer to promotional material are:

# Typically companies sneak promotional and marketing email opt in into their [[terms of service]] or Privacy Terms page, but on the AirAsia Privacy Statement page,<ref>https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html</ref> they are still extremely vague about the fact they are opting users into their spam, automatically, forcefully, and unknowingly. The terms therein that refer to promotional material are:

## "The information may be used to provide you with location-based services such as search results and '''marketing content'''." ("Information collection" section<ref>https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html#information</ref>)

## "AirAsia and AirAsia Group of Companies who have access to this Personal Information with our permission and who need to know or have access to this Personal Information in order to: perform the service requested by you (including to make, administer, and manage reservations or handle payments, '''"single sign-on,"''' and customer service); analyze how you use this Website and other websites belonging to AirAsia or AirAsia Group of Companies, improve and '''provide new and personalized offers, products and services, and marketing, for purposes of research, analytics, to develop and improve any existing and future products or services offered by us''', to explore further potential initiatives, to optimise research, improve our forecasting abilities, and for other business purposes of AirAsia or AirAsia Group of Companies; detect, prevent, and investigate fraudulent transactions and/or activities, other illegal activities, and data breaches; internal (audit/compliance) investigations; or as otherwise required or permitted by applicable law." ("Use of information collected" section<ref>https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html#informationuse</ref>)

@@ Line 18: / Line 18: @@
 === Non-consensual Opt-in to AirAsia Marketing Spam ===
-[[File:Airasia signup page 1.png|thumb|AirAsia sign up dialog that pops up after you select a flight to book. Multiple sign up/easy sign in options are pushed with large, colored icons while the no sign up option is presented as a small "Continue as guest" in plain text at the bottom.]]
+[[File:Airasia signup page 1.png|thumb|AirAsia sign up dialog that pops up after you select a flight to book. Multiple sign up/easy sign in options are pushed with large, colored icons while the no sign up option is presented as "Continue as guest" in small plain text at the bottom.]]
-[[File:Airasia signup page.png|thumb|AirAsia sign up page with no notification to users that they will be automatically opted in to receiving "informational" and marketing emails from 23 different AirAsia sources and no ability for users to opt out directly at sign up.]]
+[[File:Airasia signup page.png|thumb|AirAsia sign up page with no notification to users that they will be automatically opted in to receiving "informational" and marketing emails from 23 different AirAsia sources with no ability for users to opt out directly at sign up.]]
-[[File:Airasia spam unsubscribe step 2.PNG.png|thumb|AirAsia Notification Preferences page showing 23 different sources of promotional emails that every user is automatically opted into upon creation of an AirAsia account]]
+[[File:Airasia spam unsubscribe step 2.PNG.png|thumb|AirAsia Notification Preferences page showing 23 different sources of promotional emails that every user is automatically opted into upon creation of an AirAsia account.]]
 AirAsia secretly and automatically forces users to opt in to 23 different types of promotional and marketing emails (referred to as "communications") when they create or link an account.
@@ Line 26: / Line 26: @@
 #The option to book a flight is presented as a small, plain-text link "Continue as guest" at the bottom of the popup dialog. (SEE IMAGE 1)[[File:Airasia spam unsubscribe step 1.png|thumb|Clicking on an unsubscribe link in an email brings users to this page. AirAsia forces users to log in before they can unsubscribe. ]]
 # During sign-up or log-in, users are not made aware that they will automatically be opted in to receiving spam "communication" emails from AirAsia. They are also forced into opting in by default, with no ability to opt out directly on the same page.
-# Typically companies sneak promotional and marketing email opt in into their [[terms of service]] or Privacy Terms page, but on the AirAsia Privacy Statement page<ref>https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html</ref>, they are still extremely vague about the fact they are opting users into their spam, automatically, forcefully, and unknowingly. The terms therein that refer to promotional material are:
+# Typically companies sneak promotional and marketing email opt in into their [[terms of service]] or Privacy Terms page, but on the AirAsia Privacy Statement page,<ref>https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html</ref> they are still extremely vague about the fact they are opting users into their spam, automatically, forcefully, and unknowingly. The terms therein that refer to promotional material are:
 ## "The information may be used to provide you with location-based services such as search results and '''marketing content'''." ("Information collection" section<ref>https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html#information</ref>)
 ## "AirAsia and AirAsia Group of Companies who have access to this Personal Information with our permission and who need to know or have access to this Personal Information in order to: perform the service requested by you (including to make, administer, and manage reservations or handle payments, '''"single sign-on,"''' and customer service); analyze how you use this Website and other websites belonging to AirAsia or AirAsia Group of Companies, improve and '''provide new and personalized offers, products and services, and marketing, for purposes of research, analytics, to develop and improve any existing and future products or services offered by us''', to explore further potential initiatives, to optimise research, improve our forecasting abilities, and for other business purposes of AirAsia or AirAsia Group of Companies; detect, prevent, and investigate fraudulent transactions and/or activities, other illegal activities, and data breaches; internal (audit/compliance) investigations; or as otherwise required or permitted by applicable law." ("Use of information collected" section<ref>https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html#informationuse</ref>)