Papa John's: Difference between revisions
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{{Stub}} | |||
{{CompanyCargo | {{CompanyCargo | ||
|Founded=1984-10-02 | |Founded=1984-10-02 | ||
|Industry=Food | |Industry=Food | ||
|Logo=Papa Johns logo | |Logo=Papa Johns logo.png | ||
|Type=Public | |Type=Public | ||
|Website=https://www.papajohns.com/ | |Website=https://www.papajohns.com/ | ||
|Description= | |Description= | ||
}} | }} | ||
'''{{Wplink|Papa John's|Papa John's International, Inc}}''' is an American Pizza chain founded in 1984. | |||
==Consumer impact summary== | |||
{{Ph-C-CIS}} | |||
==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
=== | ===Customers pay tax on every delivery fee (''May 2012'')=== | ||
On May | On 5 May 2012, Zachary Tucker filed a lawsuit against Papa John's for allegedly breaking the Illinois sales tax law by the company charging a delivery fee of $2.39 plus a 16¢ sales tax.<ref name=":0" /> The case was settled in 2016, requiring Papa Johns to allow customers who made deliver purchases from 5 May 2009 through 6 May 2016 to receive compensation.<ref>{{Cite web |author= | ||
|title=Pizza Delivery Charges and Sales Tax |url=https://salestaxdatalink.com/pizza-delivery-charges-and-sales-tax/ |website=Sales Tax Datalink |date=21 May 2014 |access-date=2 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20240224171244/https://salestaxdatalink.com/pizza-delivery-charges-and-sales-tax/ |archive-date=24 Feb 2024}}</ref> | |||
Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through | Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through a lengthy trial. | ||
===Papa John's | ===Papa John's sends spam messages to customers (''November 2012'')=== | ||
On 9 November 2012, several customers filed lawsuits against Papa John's for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 million over violation of the {{Wplink|Telephone Consumer Protection Act of 1991}}.<ref>{{Cite web |last=Kim |first=Susanna |title=Papa John's Customers Sue in Class Action Over Text Spam |url=https://abcnews.com/Business/class-action-moves-forward-papa-johns-text-spamming/story?id=17718903 |website=ABC News |date=14 Nov 2012 |access-date=4 Mar 2026 |url-status=live |archive-url=https://ghostarchive.org/archive/Sxc5O |archive-date=5 Mar 2026}}</ref><ref name=":0">{{Cite web |last=Kelly |first=DB |title=Shady Things You Should Know About Papa John's |url=https://www.mashed.com/32005/didnt-know-papa-john/ |website=Mashed |date=13 Dec 2020 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20210121042939/https://www.mashed.com/32005/didnt-know-papa-john/ |archive-date=21 Jan 2021}}</ref> Papa John's claims it acted within the scope of the law, as OnTime4U were the ones sending messages and not them.<ref>{{Cite web |last=Kerr |first=Dara |title=Papa John's pizza up against $250M lawsuit for text spam |url=https://www.cnet.com/tech/services-and-software/papa-johns-pizza-up-against-250m-lawsuit-for-text-spam/ |website=CNET |date=13 Nov 2012 |access-date=2 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20220701152049/https://www.cnet.com/tech/services-and-software/papa-johns-pizza-up-against-250m-lawsuit-for-text-spam/ |archive-date=1 Jul 2022}}</ref> | |||
===Papa John's used false urgency to mislead customers=== | ===Website unfriendly for blind users (''January 2025'')=== | ||
On 7 January 2025 Henry Tucker, a New York resident, filed a complaint against Papa John's for allegedly failing to make its website accessible to blind users. The case was settled on 1 May 2025.<ref>{{Cite web |author= |title=Tucker v. Papa Johns International, Inc. (1:25-cv-00149, New York Southern District Court |url=https://www.pacermonitor.com/public/case/56426053/Tucker_v_Papa_Johns_International,_Inc |website=PacerMonitor |date= |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260305013931/https://www.pacermonitor.com/public/case/56426053/Tucker_v_Papa_Johns_International,_Inc |archive-date=5 Mar 2026}}</ref> | |||
===Papa John's used false urgency to mislead customers (''October 2025—'')=== | |||
In a complaint filed by Washington resident Colby Hutton on 3 October 2025, it is alleged the company created a false sense of urgency for customers with implications that deals were ending quickly, even though there was never a deadline. Some of the alleged misused lines included:<ref>{{Cite web |author= |title=Papa John’s Faces Class‑Action Lawsuit Over “False Urgency” Spam Emails |url=https://emailexpert.com/papa-johns-faces-class-action-lawsuit-over-false-urgency-spam-emails/ |website=emailexpert |date=5 Dec 2025 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260305015301/https://emailexpert.com/papa-johns-faces-class-action-lawsuit-over-false-urgency-spam-emails/ |archive-date=5 Mar 2026}}</ref> | |||
* Time's running out to get a FREE large 1-topping pizza | |||
* Last call | |||
* Offer extended: get a free large 1 topping pizza. | |||
The case was still ongoing as of 4 March 2026.<ref>{{Cite web |author= |title=Hutton v. Papa John's USA Inc (2:25-cv-01922, Washington Western District Court |url=https://www.pacermonitor.com/public/case/60450485/Hutton_v_Papa_Johns_USA_Inc |website=PacerMonitor |date= |access-date=4 Mar 2026 |url-status=live |archive-url=https://ghostarchive.org/archive/BNjh7 |archive-date=5 Mar 2026}}</ref> | |||
==Products== | |||
{{Ph-C-P}} | |||
==See also== | ==See also== | ||
*[[Domino's]] | *[[Domino's]] | ||
*[[Pizza Hut]] | *[[Pizza Hut]] | ||
==References== | ==References== | ||
{{ | {{Reflist}} | ||
[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||
[[Category:Food and drink companies]] | |||
Revision as of 02:20, 5 March 2026
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Papa John's
| Basic information | |
|---|---|
| Founded | 1984-10-02 |
| Legal Structure | Public |
| Industry | Food |
| Also known as | |
| Official website | https://www.papajohns.com/ |
Papa John's International, Inc is an American Pizza chain founded in 1984.
Consumer impact summary
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Papa John's category.
Customers pay tax on every delivery fee (May 2012)
On 5 May 2012, Zachary Tucker filed a lawsuit against Papa John's for allegedly breaking the Illinois sales tax law by the company charging a delivery fee of $2.39 plus a 16¢ sales tax.[1] The case was settled in 2016, requiring Papa Johns to allow customers who made deliver purchases from 5 May 2009 through 6 May 2016 to receive compensation.[2]
Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through a lengthy trial.
Papa John's sends spam messages to customers (November 2012)
On 9 November 2012, several customers filed lawsuits against Papa John's for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 million over violation of the Telephone Consumer Protection Act of 1991.[3][1] Papa John's claims it acted within the scope of the law, as OnTime4U were the ones sending messages and not them.[4]
Website unfriendly for blind users (January 2025)
On 7 January 2025 Henry Tucker, a New York resident, filed a complaint against Papa John's for allegedly failing to make its website accessible to blind users. The case was settled on 1 May 2025.[5]
Papa John's used false urgency to mislead customers (October 2025—)
In a complaint filed by Washington resident Colby Hutton on 3 October 2025, it is alleged the company created a false sense of urgency for customers with implications that deals were ending quickly, even though there was never a deadline. Some of the alleged misused lines included:[6]
- Time's running out to get a FREE large 1-topping pizza
- Last call
- Offer extended: get a free large 1 topping pizza.
The case was still ongoing as of 4 March 2026.[7]
Products
See also
References
- ↑ 1.0 1.1 Kelly, DB (13 Dec 2020). "Shady Things You Should Know About Papa John's". Mashed. Archived from the original on 21 Jan 2021. Retrieved 4 Mar 2026.
- ↑ "Pizza Delivery Charges and Sales Tax". Sales Tax Datalink. 21 May 2014. Archived from the original on 24 Feb 2024. Retrieved 2 Mar 2026.
- ↑ Kim, Susanna (14 Nov 2012). "Papa John's Customers Sue in Class Action Over Text Spam". ABC News. Archived from the original on 5 Mar 2026. Retrieved 4 Mar 2026.
- ↑ Kerr, Dara (13 Nov 2012). "Papa John's pizza up against $250M lawsuit for text spam". CNET. Archived from the original on 1 Jul 2022. Retrieved 2 Mar 2026.
- ↑ "Tucker v. Papa Johns International, Inc. (1:25-cv-00149, New York Southern District Court". PacerMonitor. Archived from the original on 5 Mar 2026. Retrieved 4 Mar 2026.
- ↑ "Papa John's Faces Class‑Action Lawsuit Over "False Urgency" Spam Emails". emailexpert. 5 Dec 2025. Archived from the original on 5 Mar 2026. Retrieved 4 Mar 2026.
- ↑ "Hutton v. Papa John's USA Inc (2:25-cv-01922, Washington Western District Court". PacerMonitor. Archived from the original on 5 Mar 2026. Retrieved 4 Mar 2026.