Panda Express: Difference between revisions
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===Hidden Driver Delivery Fee Charge=== | ===Hidden Driver Delivery Fee Charge=== | ||
On July 1, 2021, a lawsuits was filed by Natasha Scott against Panda Express after promising a $2.95 delivery fee to customers via their website and mobile app around early 2020, however the company applies a "Service Fee" (represented as Tax and Fees on ordering screens) that charge customers 10% extra exclusively on food delivery orders. Additionally, the company failed to notify consumers of the "Service Fee", claiming it was for a "digital experience".<ref>{{Cite web |last=Rizzi |first=Corrado |date=9 July 2021 |title=Panda Express Hit with Class Action Over Allegedly Hidden Service Charge on Delivery Orders |url=https://www.classaction.org/news/panda-express-hit-with-class-action-over-allegedly-hidden-service-charge-on-delivery-orders |url-status=live |access-date=12 March 2026 |website=ClassAction}}</ref> On November 20, 2023, the company reached a $1.4 million settlement that requires the company compensate customers who ordered between July 17, 2020, and February 16, 2022 up to $10.<ref>{{Cite web |date=28 August 2023 |title=Panda Express delivery fees $1.4M class action lawsuit settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/panda-express-delivery-fees-1-4m-class-action-lawsuit-settlement/ |url-status=live |access-date=13 March 2026 |website=Top Class Action}}</ref> | On July 1, 2021, a lawsuits was filed by Natasha Scott against Panda Express after promising a $2.95 delivery fee to customers via their website and mobile app around early 2020, however the company applies a "Service Fee" (represented as Tax and Fees on ordering screens) that charge customers 10% extra exclusively on food delivery orders. Additionally, the company failed to notify consumers of the "Service Fee", claiming it was for a "digital experience".<ref>{{Cite web |last=Rizzi |first=Corrado |date=9 July 2021 |title=Panda Express Hit with Class Action Over Allegedly Hidden Service Charge on Delivery Orders |url=https://www.classaction.org/news/panda-express-hit-with-class-action-over-allegedly-hidden-service-charge-on-delivery-orders |url-status=live |access-date=12 March 2026 |website=ClassAction}}</ref> On November 20, 2023, the company reached a $1.4 million settlement that requires the company compensate customers who ordered between July 17, 2020, and February 16, 2022 up to $10.<ref>{{Cite web |date=28 August 2023 |title=Panda Express delivery fees $1.4M class action lawsuit settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/panda-express-delivery-fees-1-4m-class-action-lawsuit-settlement/ |url-status=live |access-date=13 March 2026 |website=Top Class Action}}</ref> | ||
==See also== | ==See also== | ||