Halfords Limited: Difference between revisions
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'''Halfords Limited''' is a UK-based automotive and cycling retailer and services | '''Halfords Limited''' is a UK-based automotive and cycling retailer and services | ||
provider, operating over 400 retail stores and 600+ autocentres across the United | provider, operating over 400 retail stores and 600+ autocentres across the United | ||
Kingdom. | Kingdom.<ref name="halfords-about"/> Through its subsidiaries — including Halfords Mobile | ||
Expert, Tyres on the Drive, National Tyres, and McConechy's — it offers mobile and | Expert, Tyres on the Drive, National Tyres, and McConechy's — it offers mobile and | ||
fixed-location tyre fitting, vehicle servicing, and MOT services. | fixed-location tyre fitting, vehicle servicing, and MOT services. | ||
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=== Warranty terms === | === Warranty terms === | ||
Halfords sells add-on warranties at the point of sale during mobile fitting | Halfords sells add-on warranties at the point of sale during mobile fitting | ||
appointments. Published warranty terms contain restrictions that are not disclosed | appointments. Published warranty terms contain restrictions that are not disclosed | ||
to customers in the checkout, including a requirement that the Extended Tyre Warranty | to customers in the checkout, including a requirement that the Extended Tyre Warranty | ||
can only be redeemed at fixed garages — not via the mobile service through which it | can only be redeemed at fixed garages — not via the mobile service through which it | ||
is sold. This has implications under the [[Consumer Rights Act 2015]] regarding | is sold. This has implications under the [[Consumer Rights Act 2015]] regarding | ||
unfair terms and the transparency and prominence requirements. | unfair terms and the transparency and prominence requirements. | ||
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:''Main article: [[Tyre warranty sold via mobile fitting, redeemable only at fixed garages]]'' | :''Main article: [[Tyre warranty sold via mobile fitting, redeemable only at fixed garages]]'' | ||
Halfords sells an Extended Tyre Warranty during mobile tyre fitting bookings, labelling | Halfords sells an Extended Tyre Warranty during mobile tyre fitting bookings, labelling | ||
it as a "Mobile Fitting" product in the checkout with no disclosure that it cannot be | it as a "Mobile Fitting" product in the checkout with no disclosure that it cannot be | ||
redeemed via the same mobile service. Halfords' own terms state the warranty may only | redeemed via the same mobile service. Halfords' own terms state the warranty may only | ||
be redeemed at fixed garages and autocentres, leaving customers with an undrivable | be redeemed at fixed garages and autocentres, leaving customers with an undrivable | ||
vehicle and no mobile redemption route. | vehicle and no mobile redemption route. | ||
Revision as of 19:09, 16 March 2026
Halfords Limited is a UK-based automotive and cycling retailer and services provider, operating over 400 retail stores and 600+ autocentres across the United Kingdom.[1] Through its subsidiaries — including Halfords Mobile Expert, Tyres on the Drive, National Tyres, and McConechy's — it offers mobile and fixed-location tyre fitting, vehicle servicing, and MOT services.
Consumer-impact summary
Warranty terms
Halfords sells add-on warranties at the point of sale during mobile fitting appointments. Published warranty terms contain restrictions that are not disclosed to customers in the checkout, including a requirement that the Extended Tyre Warranty can only be redeemed at fixed garages — not via the mobile service through which it is sold. This has implications under the Consumer Rights Act 2015 regarding unfair terms and the transparency and prominence requirements.
Incidents
This is a list of all consumer-protection incidents this company is involved in.
Tyre warranty sold via mobile fitting, redeemable only at fixed garages (2026)
Halfords sells an Extended Tyre Warranty during mobile tyre fitting bookings, labelling it as a "Mobile Fitting" product in the checkout with no disclosure that it cannot be redeemed via the same mobile service. Halfords' own terms state the warranty may only be redeemed at fixed garages and autocentres, leaving customers with an undrivable vehicle and no mobile redemption route.
See also
References
- ↑ "Terms and Conditions". Halfords. Retrieved 2026-03-16.