Best Buy: Difference between revisions
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[[wikipedia:Best_Buy|'''Best Buy Co., Inc.''']] is an American multinational chain of stores that specializes in retailing consumer electronics. | [[wikipedia:Best_Buy|'''Best Buy Co., Inc.''']] is an American multinational chain of stores that specializes in retailing consumer electronics. | ||
== Incidents == | ==Incidents== | ||
=== | ===Discontinuation of Insignia Connect app=== | ||
On November 6, 2019, Best Buy discontinued support for their Insignia Connect app,<ref name=":0">https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 5th, 2019) Retrieved January 15th, 2025</ref> resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund, issued in the form of a virtual gift card that was determined by the product type.<ref name=":1">https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine<nowiki/>(December 12th, 2019) Retrieved January 15th, 2025</ref><ref name=":0" /> Customers were also only able to redeem up to a maximum of 10 serial numbers for product refunds, even if they owned more than 10 affected products.<ref name=":2">https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6<nowiki>(November 25th, 2024) Retrieved January 15th, 2025 [Note: This source references functionality loss covered in a Best Buy FAQ. The FAQ has not fully been archived, so the information in the article is the only reference to its contents.]</nowiki></ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days from the discontinuation date.<ref>https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 9th, 2019) Retrieved January 15th, 2025</ref> | On November 6, 2019, Best Buy discontinued support for their Insignia Connect app,<ref name=":0">https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 5th, 2019) Retrieved January 15th, 2025</ref> resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund, issued in the form of a virtual gift card that was determined by the product type.<ref name=":1">https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine<nowiki/>(December 12th, 2019) Retrieved January 15th, 2025</ref><ref name=":0" /> Customers were also only able to redeem up to a maximum of 10 serial numbers for product refunds, even if they owned more than 10 affected products.<ref name=":2">https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6<nowiki>(November 25th, 2024) Retrieved January 15th, 2025 [Note: This source references functionality loss covered in a Best Buy FAQ. The FAQ has not fully been archived, so the information in the article is the only reference to its contents.]</nowiki></ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days from the discontinuation date.<ref>https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 9th, 2019) Retrieved January 15th, 2025</ref> | ||
== Data | ==Data privacy concerns== | ||
According to Best Buy's privacy policy,<ref>https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062</ref> the company may collect, sell, and share information that users willingly provide, as well as information gathered through various tracking technologies. | According to Best Buy's privacy policy,<ref>https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062</ref> the company may collect, sell, and share information that users willingly provide, as well as information gathered through various tracking technologies. | ||
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'''In "certain situations," users may also be asked to provide:''' | '''In "certain situations," users may also be asked to provide:''' | ||
* Driver's license number | *Driver's license number | ||
* Social Security number | *Social Security number | ||
* Demographic and lifestyle information | *Demographic and lifestyle information | ||
* Health information | *Health information | ||
* Fingerprints | *Fingerprints | ||
* Facial/wrist geometry (although the policy states this occurs in real time and the data is not retained) | *Facial/wrist geometry (although the policy states this occurs in real time and the data is not retained) | ||
'''The company may also collect data that users do not knowingly or explicitly provide:''' | '''The company may also collect data that users do not knowingly or explicitly provide:''' | ||
* Camera and sensor data (from physical store locations) | *Camera and sensor data (from physical store locations) | ||
* User IP address | *User IP address | ||
* User browser information, browsing history, and referring URL | *User browser information, browsing history, and referring URL | ||
* The unique IMEI/UDID or MAC address of users mobile device | *The unique IMEI/UDID or MAC address of users mobile device | ||
* The IDFA (Apple ID) or AAID (Google ID) of users mobile device | *The IDFA (Apple ID) or AAID (Google ID) of users mobile device | ||
* Location information | *Location information | ||
This data collection can occur directly through users browser/device, or through third party web tracking technologies such as cookies, pixels and tags. | This data collection can occur directly through users browser/device, or through third party web tracking technologies such as cookies, pixels and tags. | ||
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'''The policy exhibits some additional traits that privacy-conscious individuals would likely find concerning:''' | '''The policy exhibits some additional traits that privacy-conscious individuals would likely find concerning:''' | ||
* Users are opted in to data collection/sharing by default. | *Users are opted in to data collection/sharing by default. | ||
* The company does not honor the "do not track" request some browsers are able to set. | *The company does not honor the "do not track" request some browsers are able to set. | ||
* It is not easy to quickly read the policy and understand exactly what is collected and how it is shared. | *It is not easy to quickly read the policy and understand exactly what is collected and how it is shared. | ||
* Opting out may require users to provide some information that the user doesn't want collected. | *Opting out may require users to provide some information that the user doesn't want collected. | ||
* Opting out must be done per browser/device, and is stored with a simple browser cookie. If the cookie is erased, the user must opt out again. | *Opting out must be done per browser/device, and is stored with a simple browser cookie. If the cookie is erased, the user must opt out again. | ||
== Sources == | ==Sources== | ||
<references /> | <references /> | ||
[[Category:Consumer electronics retailers]] | [[Category:Consumer electronics retailers]] | ||