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Buffalo Wild Wings: Difference between revisions

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==Incidents==
==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Adding afford care charge (2015)===
On January 1, 2015, the company implemented a extra $0.14-$0.25 charge labeled as "Afford Care" to restaurants located Lubbock Texas after a bill was passed mandating companies with at least 100 employees provide insurance to 70% of their employees.<ref>{{Cite web |last=Alewel |first=Madison |date=8 January 2015 |title=Affordable Care Act surcharge tacked on to restaurant bills |url=https://www.newschannel10.com/story/27788195/affordable-care-act-surcharge-tacked-on-to-restaurant-bills/ |url-status=live |access-date=18 March 2026 |website=News Channel 10}}</ref><ref>{{Cite web |last=Lucero |first=Marissa |date=7 January 2015 |title=Buffalo Wild Wings removes extra surcharge |url=https://abc7amarillo.com/news/local/buffalo-wild-wings-removes-extra-surcharge |url-status=live |access-date=18 March 2026 |website=ABC 7 News}}</ref><ref>{{Cite web |last=Alewel |first=Madison |date=8 January 2015 |title=Affordable Care Act surcharge tacked on to restaurant bills |url=https://www.newschannel10.com/story/27788195/affordable-care-act-surcharge-tacked-on-to-restaurant-bills/ |url-status=live |archive-url=https://web.archive.org/web/20250819185135/https://www.newschannel10.com/story/27788195/affordable-care-act-surcharge-tacked-on-to-restaurant-bills/ |archive-date=19 August 2025 |access-date=18 March 2026 |website=KFDA}}</ref> The added charge received huge backlash from consumers, with many finding it outrageous to spend an extra charge for healthcare, while others didn't mind the charge, wishing that the company provided them knowledge of the charge beforehand.<ref>{{Cite web |date=8 January 2015 |title=Customers Angry with Buffalo Wild Wings surcharge |url=https://www.youtube.com/watch?v=Ft5REaOFnn4 |url-status=live |access-date=17 March 2026 |website=Youtube}}</ref><ref>{{Cite web |last=Shah |first=Khushbu |date=9 January 2025 |title=Buffalo Wild Wings in Texas Add Then Drop Health Insurance Surcharge |url=https://www.eater.com/2015/1/9/7521909/buffalo-wild-wings-texas-add-drop-health-insurance-surcharge |url-status=live |archive-url=https://web.archive.org/web/20150110052013/https://www.eater.com/2015/1/9/7521909/buffalo-wild-wings-texas-add-drop-health-insurance-surcharge |archive-date=10 January 2015 |access-date=18 March 2026 |website=Eater}}</ref><ref>{{Cite web |date=12 January 2015 |title=Buffalo Wild Wings drops Obamacare surcharge |url=https://www.foxnews.com/food-drink/buffalo-wild-wings-drops-obamacare-surcharge |url-status=live |archive-url=https://web.archive.org/web/20250821220641/https://www.foxnews.com/food-drink/buffalo-wild-wings-drops-obamacare-surcharge |archive-date=21 August 2025 |access-date=18 March 2026 |website=Fox News}}</ref>


===Norovirus Outbreak (2016)===
The franchise, Howard Restaurant Group, responded to the backlash on January  6, claiming it was to offset newly added employee costs due to the Healthcare Act;<blockquote>"Due to the Affordable Healthcare Act and its requirements of healthcare coverage on all full time employees, the Howard Restaurant Group has decided instead of cutting back employee hours or raising food and beverage prices we have implemented a 2% surcharge on all guest checks to offset cost of the federally mandated healthcare with the least possible impact to the consumer."<ref>{{Cite web |last=Massoud |first=Justin |date=6 January 2015 |title=Buffalo Wild Wings & Las Brisas Add Obamacare Surcharge to Bills |url=https://kfyo.com/buffalo-wild-wings-las-brisas-lubbock-obamacare-surcharge/ |url-status=dead |archive-url=https://web.archive.org/web/20150110055549/https://kfyo.com/buffalo-wild-wings-las-brisas-lubbock-obamacare-surcharge/ |archive-date=10 January 2015 |access-date=18 March 2026 |website=KFYO}}</ref></blockquote>However on January 7, the company director of public relations, Heather Leiferman, announced the company removing the Afford care charge, citing;<blockquote>"The health care surcharge at our franchised Buffalo Wild Wings in Lubbock, TX has been removed. We regret any inconvenience this may have caused. Our priority is to always provide our guests a great experience every day so they can enjoy our wings, beer and sports,"<ref>{{Cite web |date=8 January 2015 |title=Lubbock Buffalo Wild Wings drops ACA surcharge |url=https://www.kcbd.com/story/27786718/lubbock-buffalo-wild-wings-drops-aca-surcharge/ |url-status=live |archive-url=https://web.archive.org/web/20250725144251/https://www.kcbd.com/story/27786718/lubbock-buffalo-wild-wings-drops-aca-surcharge/ |archive-date=25 July 2025 |access-date=18 March 2026 |website=KCBD}}</ref> </blockquote>
===Norovirus Outbreak (2016)<!-- this specific incident is missing some details and needs to be added upon  -->===
{{Incomplete section}}
{{Incomplete section}}
[[File:Buffalo Wild Wings Norovirus Incident Stock Price Decrease.png|thumb|Norovirus Incident Stock Price Decrease]]
[[File:Buffalo Wild Wings Norovirus Incident Stock Price Decrease.png|thumb|Norovirus Incident Stock Price Decrease]]
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===Hepatitis A (2019)===
===Hepatitis A (2019)===
On April 11. the Division of Public Health announced a Hepatitis A outbreak affecting unknown amount of customers and employees at a Delaware Middletown restaurant between March 31 through April 10.<ref>{{Cite web |date=14 April 2019 |title=Officials warn of possible Hepatitis A Exposure at delaware Buffalo Wild Wings |url=https://www.youtube.com/watch?v=hqLtKI9oFzw |url-status=live |access-date=17 March 2026 |website=Youtube}}</ref> The restaurant was notified and closed on April 10 for cleaning and sanitation, after which was reopened on April 11.<ref>{{Cite web |date=11 April 2019 |title=DPH Announces Potential Hepatitis A Exposure at Food Establishment in Middletown |url=https://news.delaware.gov/2019/04/12/hepatitis-a-exposure-update-dph-announces-potential-exposure-at-two-additional-food-establishments-updated-timeline/ |url-status=dead |archive-url=https://web.archive.org/web/20190414171649/https://news.delaware.gov/2019/04/11/dph-announces-potential-hepatitis-a-exposure-at-food-establishment-in-middletown/ |archive-date=14 April 2019 |access-date=18 March 2026 |website=Delaware News}}</ref> The next day, the Divison of Public Health issued another announcement detailing the outbreak occurred earlier and at two more restaurants located in Stone Ballon on May 20, and  Pulaski Highway on March 21. In Both announcements, the Divison of Public Heath urges affected customers to call their health clinic.<ref>{{Cite web |date=12 April 2019 |title=Hepatitis A Exposure Update: DPH Announces Potential Exposure at Two Additional Food Establishments, Updated Timeline |url=https://news.delaware.gov/2019/04/11/dph-announces-potential-hepatitis-a-exposure-at-food-establishment-in-middletown/ |url-status=dead |archive-url=https://web.archive.org/web/20190414171649/https://news.delaware.gov/2019/04/11/dph-announces-potential-hepatitis-a-exposure-at-food-establishment-in-middletown/ |archive-date=14 April 2019 |access-date=18 March 2026 |website=Delaware News}}</ref>
On April 11. the Division of Public Health announced a Hepatitis A outbreak affecting unknown amount of customers and employees at a Delaware Middletown restaurant between March 31 through April 10.<ref>{{Cite web |date=14 April 2019 |title=Officials warn of possible Hepatitis A Exposure at delaware Buffalo Wild Wings |url=https://www.youtube.com/watch?v=hqLtKI9oFzw |url-status=live |access-date=17 March 2026 |website=Youtube}}</ref> The restaurant was notified and closed on April 10 for cleaning and sanitation, after which was reopened on April 11.<ref>{{Cite web |date=11 April 2019 |title=DPH Announces Potential Hepatitis A Exposure at Food Establishment in Middletown |url=https://news.delaware.gov/2019/04/12/hepatitis-a-exposure-update-dph-announces-potential-exposure-at-two-additional-food-establishments-updated-timeline/ |url-status=dead |archive-url=https://web.archive.org/web/20190414171649/https://news.delaware.gov/2019/04/11/dph-announces-potential-hepatitis-a-exposure-at-food-establishment-in-middletown/ |archive-date=14 April 2019 |access-date=18 March 2026 |website=Delaware News}}</ref> The next day, the Divison of Public Health issued another announcement detailing the outbreak occurred earlier and at two more restaurants located in Stone Ballon on May 20, and  Pulaski Highway on March 21. In Both announcements, the Divison of Public Heath urges affected customers to call their health clinic.<ref>{{Cite web |date=12 April 2019 |title=Hepatitis A Exposure Update: DPH Announces Potential Exposure at Two Additional Food Establishments, Updated Timeline |url=https://news.delaware.gov/2019/04/11/dph-announces-potential-hepatitis-a-exposure-at-food-establishment-in-middletown/ |url-status=dead |archive-url=https://web.archive.org/web/20190414171649/https://news.delaware.gov/2019/04/11/dph-announces-potential-hepatitis-a-exposure-at-food-establishment-in-middletown/ |archive-date=14 April 2019 |access-date=18 March 2026 |website=Delaware News}}</ref>
===Adding afford care charge (2015)===
On January 1, 2015, the company implemented a extra $0.14-$0.25 charge labeled as "Afford Care" to restaurants located Lubbock Texas after a bill was passed mandating companies with at least 100 employees provide insurance to 70% of their employees.<ref>{{Cite web |last=Alewel |first=Madison |date=8 January 2015 |title=Affordable Care Act surcharge tacked on to restaurant bills |url=https://www.newschannel10.com/story/27788195/affordable-care-act-surcharge-tacked-on-to-restaurant-bills/ |url-status=live |access-date=18 March 2026 |website=News Channel 10}}</ref><ref>{{Cite web |last=Lucero |first=Marissa |date=7 January 2015 |title=Buffalo Wild Wings removes extra surcharge |url=https://abc7amarillo.com/news/local/buffalo-wild-wings-removes-extra-surcharge |url-status=live |access-date=18 March 2026 |website=ABC 7 News}}</ref><ref>{{Cite web |last=Alewel |first=Madison |date=8 January 2015 |title=Affordable Care Act surcharge tacked on to restaurant bills |url=https://www.newschannel10.com/story/27788195/affordable-care-act-surcharge-tacked-on-to-restaurant-bills/ |url-status=live |archive-url=https://web.archive.org/web/20250819185135/https://www.newschannel10.com/story/27788195/affordable-care-act-surcharge-tacked-on-to-restaurant-bills/ |archive-date=19 August 2025 |access-date=18 March 2026 |website=KFDA}}</ref> The added charge received huge backlash from consumers, with many finding it outrageous to spend an extra charge for healthcare, while others didn't mind the charge, wishing that the company provided them knowledge of the charge beforehand.<ref>{{Cite web |date=8 January 2015 |title=Customers Angry with Buffalo Wild Wings surcharge |url=https://www.youtube.com/watch?v=Ft5REaOFnn4 |url-status=live |access-date=17 March 2026 |website=Youtube}}</ref><ref>{{Cite web |last=Shah |first=Khushbu |date=9 January 2025 |title=Buffalo Wild Wings in Texas Add Then Drop Health Insurance Surcharge |url=https://www.eater.com/2015/1/9/7521909/buffalo-wild-wings-texas-add-drop-health-insurance-surcharge |url-status=live |archive-url=https://web.archive.org/web/20150110052013/https://www.eater.com/2015/1/9/7521909/buffalo-wild-wings-texas-add-drop-health-insurance-surcharge |archive-date=10 January 2015 |access-date=18 March 2026 |website=Eater}}</ref><ref>{{Cite web |date=12 January 2015 |title=Buffalo Wild Wings drops Obamacare surcharge |url=https://www.foxnews.com/food-drink/buffalo-wild-wings-drops-obamacare-surcharge |url-status=live |archive-url=https://web.archive.org/web/20250821220641/https://www.foxnews.com/food-drink/buffalo-wild-wings-drops-obamacare-surcharge |archive-date=21 August 2025 |access-date=18 March 2026 |website=Fox News}}</ref>
The franchise, Howard Restaurant Group, responded to the backlash on January  6, claiming it was to offset newly added employee costs due to the Healthcare Act;<blockquote>"Due to the Affordable Healthcare Act and its requirements of healthcare coverage on all full time employees, the Howard Restaurant Group has decided instead of cutting back employee hours or raising food and beverage prices we have implemented a 2% surcharge on all guest checks to offset cost of the federally mandated healthcare with the least possible impact to the consumer."<ref>{{Cite web |last=Massoud |first=Justin |date=6 January 2015 |title=Buffalo Wild Wings & Las Brisas Add Obamacare Surcharge to Bills |url=https://kfyo.com/buffalo-wild-wings-las-brisas-lubbock-obamacare-surcharge/ |url-status=dead |archive-url=https://web.archive.org/web/20150110055549/https://kfyo.com/buffalo-wild-wings-las-brisas-lubbock-obamacare-surcharge/ |archive-date=10 January 2015 |access-date=18 March 2026 |website=KFYO}}</ref></blockquote>However on January 7, the company director of public relations, Heather Leiferman, announced the company removing the Afford care charge, citing;<blockquote>"The health care surcharge at our franchised Buffalo Wild Wings in Lubbock, TX has been removed. We regret any inconvenience this may have caused. Our priority is to always provide our guests a great experience every day so they can enjoy our wings, beer and sports,"<ref>{{Cite web |date=8 January 2015 |title=Lubbock Buffalo Wild Wings drops ACA surcharge |url=https://www.kcbd.com/story/27786718/lubbock-buffalo-wild-wings-drops-aca-surcharge/ |url-status=live |archive-url=https://web.archive.org/web/20250725144251/https://www.kcbd.com/story/27786718/lubbock-buffalo-wild-wings-drops-aca-surcharge/ |archive-date=25 July 2025 |access-date=18 March 2026 |website=KCBD}}</ref> </blockquote>
===Point Program Contain Security Vulnerabilities (2019)===
===Point Program Contain Security Vulnerabilities (2019)===
Around 2019 through early 2025, Buffalo Wild Wings Mobile app faced numerous security vulnerabilities impacting unknown amounts of users. The earliest known instance is from 2019 from a man named Mr. Najera, who lost 9,700 points from an unknown hacker in Fresno, California.<ref>{{Cite web |last=Hsu |first=Tiffany |date=11 May 2019 |title=Why Rewards for Loyal Spenders Are ‘a Honey Pot for Hackers’ |url=https://www.nytimes.com/2019/05/11/business/rewards-loyalty-program-fraud-security.html |url-status=live |archive-url=https://web.archive.org/web/20190511085831/https://www.nytimes.com/2019/05/11/business/rewards-loyalty-program-fraud-security.html |archive-date=11 May 2019 |access-date=16 March 2026 |website=The New York Times}}</ref> Users on [[Reddit]] began reporting on their accounts being hacked around 2020, claiming a lost for points spanning 1,000 - 50,000 (depending on how much points a user has) across various different states.<ref>{{Cite web |date=23 April 2022 |title=My account with 50 thousand points was hacked |url=https://www.reddit.com/r/BuffaloWildWings/comments/uacerj/my_account_with_50_thousand_points_was_hacked/ |url-status=live |archive-url=https://web.archive.org/web/20220423190715/https://www.reddit.com/r/BuffaloWildWings/comments/uacerj/my_account_with_50_thousand_points_was_hacked/ |archive-date=23 April 2022 |access-date=16 March 2026 |website=Reddit}}</ref> Users reported receiving varying responses from Buffalo, with some claiming they never received a response back<ref>{{Cite web |title=App Fraud |url=https://www.reddit.com/r/BuffaloWildWings/comments/hz1fqe/app_fraud/ |url-status=live |archive-url=https://web.archive.org/web/20230616012408/https://www.reddit.com/r/BuffaloWildWings/comments/hz1fqe/app_fraud/ |archive-date=16 June 2023 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=28 July 2022 |title=Stolen Points, No Response From BWW |url=https://www.reddit.com/r/BuffaloWildWings/comments/wa94he/stolen_points_no_response_from_bww/ |url-status=live |archive-url=https://web.archive.org/web/20220728180459/https://www.reddit.com/r/BuffaloWildWings/comments/wa94he/stolen_points_no_response_from_bww/ |archive-date=28 July 2022 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=15 July 2021 |title=Someone hacked into my account and used my rewards |url=https://www.reddit.com/r/BuffaloWildWings/comments/ol3ob8/someone_hacked_into_my_account_and_used_my_rewards/ |url-status=live |archive-url=https://web.archive.org/web/20220831180333/https://www.reddit.com/r/BuffaloWildWings/comments/ol3ob8/someone_hacked_into_my_account_and_used_my_rewards/ |archive-date=31 August 2022 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |title=Stolen Points, No Response From BWW |url=https://www.reddit.com/r/BuffaloWildWings/comments/wa94he/stolen_points_no_response_from_bww/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=27 July 2020 |title=App Fraud |url=https://www.reddit.com/r/BuffaloWildWings/comments/hz1fqe/app_fraud/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=12 December 2020 |title=Hacked Accounts? |url=https://www.reddit.com/r/BuffaloWildWings/comments/kbmm5k/hacked_accounts/ |url-status=live |archive-url=https://web.archive.org/web/20230617014343/https://www.reddit.com/r/BuffaloWildWings/comments/kbmm5k/hacked_accounts/ |archive-date=17 June 2023 |access-date=16 March 2026 |website=Reddit}}</ref>, while others reported received a response and getting their points back.<ref>{{Cite web |date=20 January 2022 |title=Don't hoard your points, folks. I live in Ohio, got this email receipt, and logged into my account. 🤬 |url=https://www.reddit.com/r/BuffaloWildWings/comments/s8vkoa/dont_hoard_your_points_folks_i_live_in_ohio_got/ |url-status=live |archive-url=https://web.archive.org/web/20250304134547/https://www.reddit.com/r/BuffaloWildWings/comments/s8vkoa/dont_hoard_your_points_folks_i_live_in_ohio_got/ |archive-date=4 March 2025 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=15 July 2021 |title=Someone hacked into my account and used my rewards |url=https://www.reddit.com/r/BuffaloWildWings/comments/ol3ob8/someone_hacked_into_my_account_and_used_my_rewards/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=11 October 2022 |title=My account was hacked and Points stolen how do I get this fixed |url=https://www.reddit.com/r/BuffaloWildWings/comments/y1j1mu/my_account_was_hacked_and_points_stolen_how_do_i/ |url-status=live |archive-url=https://web.archive.org/web/20221104013359/https://www.reddit.com/r/BuffaloWildWings/comments/y1j1mu/my_account_was_hacked_and_points_stolen_how_do_i/ |archive-date=4 November 2022 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=29 March 2023 |title=Heart breaking stuff. My bdubs account was hacked and they redeemed my points for 20 wings. Come on who does that. Take a man’s Netflix account is one thing, but a man’s wings. That’s just crossing the line. |url=https://www.reddit.com/r/BuffaloWildWings/comments/125mx0f/heart_breaking_stuff_my_bdubs_account_was_hacked/ |url-status=live |archive-url=https://web.archive.org/web/20230329124140/https://www.reddit.com/r/BuffaloWildWings/comments/125mx0f/heart_breaking_stuff_my_bdubs_account_was_hacked/ |archive-date=29 March 2023 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=12 November 2022 |title=Someone redeemed all my points in a state I’ve never been to wtf. What do I do now? I can’t find a email to send this to! |url=https://www.reddit.com/r/BuffaloWildWings/comments/ytf8xe/someone_redeemed_all_my_points_in_a_state_ive/ |url-status=live |archive-url=https://web.archive.org/web/20221112191808/https://www.reddit.com/r/BuffaloWildWings/comments/ytf8xe/someone_redeemed_all_my_points_in_a_state_ive/ |archive-date=12 November 2022 |access-date=16 March 2026 |website=Reddit}}</ref> Additionally, some users claim having difficulty login into their accounts, along with other issues.<ref>{{Cite web |date=30 April 2023 |title="You've scanned your receipt and earned 0 points". |url=https://www.reddit.com/r/BuffaloWildWings/comments/133dzn6/youve_scanned_your_receipt_and_earned_0_points/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=22 October 2022 |title=Rewards Account Hacked |url=https://www.reddit.com/r/BuffaloWildWings/comments/yackqa/rewards_account_hacked/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=15 September 2022 |title=Blazin Rewards app login issue. |url=https://www.reddit.com/r/BuffaloWildWings/comments/xfb31n/blazin_rewards_app_login_issue/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref> The company updated their security standards on November 2023 by implementing MFA.<ref>{{Cite web |date=8 November 2023 |title=About time! Tired of getting my account hacked |url=https://www.reddit.com/r/BuffaloWildWings/comments/17qm18g/about_time_tired_of_getting_my_account_hacked/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref> The community reacted with excited and relief over the news, however after the update came out, some users still reported  getting hacked, login issues, along with not receiving their points after orders.<ref>{{Cite web |date=3 November 2022 |title=Blazin Rewards Issues |url=https://www.reddit.com/r/BuffaloWildWings/comments/ylaa8t/blazin_rewards_issues/ |url-status=live |access-date=17 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=27 March 2025 |title=Unable to Login |url=https://www.reddit.com/r/BuffaloWildWings/comments/1jlbn4g/unable_to_log_in/ |url-status=live |access-date=17 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=18 June 2024 |title=Someone hacked my blazing rewards account, and BWWs support team refuses to restore my account. |url=https://www.reddit.com/r/BuffaloWildWings/comments/ytf8xe/someone_redeemed_all_my_points_in_a_state_ive/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=22 November 2022 |title=Login Issues website and blazin rewards app |url=https://www.reddit.com/r/BuffaloWildWings/comments/z1irzs/login_issues_website_and_blazin_rewards_app/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=31 December 2023 |title=Can't Login Verification Number Bugged |url=https://www.reddit.com/r/BuffaloWildWings/comments/18vf7s5/cant_login_number_verification_bugged/ |url-status=live |archive-url=https://web.archive.org/web/20241203234630/https://www.reddit.com/r/BuffaloWildWings/comments/18vf7s5/cant_login_number_verification_bugged/ |archive-date=3 December 2024 |access-date=16 March 2026 |website=Reddit}}</ref>
Around 2019 through early 2025, Buffalo Wild Wings Mobile app faced numerous security vulnerabilities impacting unknown amounts of users. The earliest known instance is from 2019 from a man named Mr. Najera, who lost 9,700 points from an unknown hacker in Fresno, California.<ref>{{Cite web |last=Hsu |first=Tiffany |date=11 May 2019 |title=Why Rewards for Loyal Spenders Are ‘a Honey Pot for Hackers’ |url=https://www.nytimes.com/2019/05/11/business/rewards-loyalty-program-fraud-security.html |url-status=live |archive-url=https://web.archive.org/web/20190511085831/https://www.nytimes.com/2019/05/11/business/rewards-loyalty-program-fraud-security.html |archive-date=11 May 2019 |access-date=16 March 2026 |website=The New York Times}}</ref> Users on [[Reddit]] began reporting on their accounts being hacked around 2020, claiming a lost for points spanning 1,000 - 50,000 (depending on how much points a user has) across various different states.<ref>{{Cite web |date=23 April 2022 |title=My account with 50 thousand points was hacked |url=https://www.reddit.com/r/BuffaloWildWings/comments/uacerj/my_account_with_50_thousand_points_was_hacked/ |url-status=live |archive-url=https://web.archive.org/web/20220423190715/https://www.reddit.com/r/BuffaloWildWings/comments/uacerj/my_account_with_50_thousand_points_was_hacked/ |archive-date=23 April 2022 |access-date=16 March 2026 |website=Reddit}}</ref> Users reported receiving varying responses from Buffalo, with some claiming they never received a response back<ref>{{Cite web |title=App Fraud |url=https://www.reddit.com/r/BuffaloWildWings/comments/hz1fqe/app_fraud/ |url-status=live |archive-url=https://web.archive.org/web/20230616012408/https://www.reddit.com/r/BuffaloWildWings/comments/hz1fqe/app_fraud/ |archive-date=16 June 2023 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=28 July 2022 |title=Stolen Points, No Response From BWW |url=https://www.reddit.com/r/BuffaloWildWings/comments/wa94he/stolen_points_no_response_from_bww/ |url-status=live |archive-url=https://web.archive.org/web/20220728180459/https://www.reddit.com/r/BuffaloWildWings/comments/wa94he/stolen_points_no_response_from_bww/ |archive-date=28 July 2022 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=15 July 2021 |title=Someone hacked into my account and used my rewards |url=https://www.reddit.com/r/BuffaloWildWings/comments/ol3ob8/someone_hacked_into_my_account_and_used_my_rewards/ |url-status=live |archive-url=https://web.archive.org/web/20220831180333/https://www.reddit.com/r/BuffaloWildWings/comments/ol3ob8/someone_hacked_into_my_account_and_used_my_rewards/ |archive-date=31 August 2022 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |title=Stolen Points, No Response From BWW |url=https://www.reddit.com/r/BuffaloWildWings/comments/wa94he/stolen_points_no_response_from_bww/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=27 July 2020 |title=App Fraud |url=https://www.reddit.com/r/BuffaloWildWings/comments/hz1fqe/app_fraud/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=12 December 2020 |title=Hacked Accounts? |url=https://www.reddit.com/r/BuffaloWildWings/comments/kbmm5k/hacked_accounts/ |url-status=live |archive-url=https://web.archive.org/web/20230617014343/https://www.reddit.com/r/BuffaloWildWings/comments/kbmm5k/hacked_accounts/ |archive-date=17 June 2023 |access-date=16 March 2026 |website=Reddit}}</ref>, while others reported received a response and getting their points back.<ref>{{Cite web |date=20 January 2022 |title=Don't hoard your points, folks. I live in Ohio, got this email receipt, and logged into my account. 🤬 |url=https://www.reddit.com/r/BuffaloWildWings/comments/s8vkoa/dont_hoard_your_points_folks_i_live_in_ohio_got/ |url-status=live |archive-url=https://web.archive.org/web/20250304134547/https://www.reddit.com/r/BuffaloWildWings/comments/s8vkoa/dont_hoard_your_points_folks_i_live_in_ohio_got/ |archive-date=4 March 2025 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=15 July 2021 |title=Someone hacked into my account and used my rewards |url=https://www.reddit.com/r/BuffaloWildWings/comments/ol3ob8/someone_hacked_into_my_account_and_used_my_rewards/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=11 October 2022 |title=My account was hacked and Points stolen how do I get this fixed |url=https://www.reddit.com/r/BuffaloWildWings/comments/y1j1mu/my_account_was_hacked_and_points_stolen_how_do_i/ |url-status=live |archive-url=https://web.archive.org/web/20221104013359/https://www.reddit.com/r/BuffaloWildWings/comments/y1j1mu/my_account_was_hacked_and_points_stolen_how_do_i/ |archive-date=4 November 2022 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=29 March 2023 |title=Heart breaking stuff. My bdubs account was hacked and they redeemed my points for 20 wings. Come on who does that. Take a man’s Netflix account is one thing, but a man’s wings. That’s just crossing the line. |url=https://www.reddit.com/r/BuffaloWildWings/comments/125mx0f/heart_breaking_stuff_my_bdubs_account_was_hacked/ |url-status=live |archive-url=https://web.archive.org/web/20230329124140/https://www.reddit.com/r/BuffaloWildWings/comments/125mx0f/heart_breaking_stuff_my_bdubs_account_was_hacked/ |archive-date=29 March 2023 |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=12 November 2022 |title=Someone redeemed all my points in a state I’ve never been to wtf. What do I do now? I can’t find a email to send this to! |url=https://www.reddit.com/r/BuffaloWildWings/comments/ytf8xe/someone_redeemed_all_my_points_in_a_state_ive/ |url-status=live |archive-url=https://web.archive.org/web/20221112191808/https://www.reddit.com/r/BuffaloWildWings/comments/ytf8xe/someone_redeemed_all_my_points_in_a_state_ive/ |archive-date=12 November 2022 |access-date=16 March 2026 |website=Reddit}}</ref> Additionally, some users claim having difficulty login into their accounts, along with other issues.<ref>{{Cite web |date=30 April 2023 |title="You've scanned your receipt and earned 0 points". |url=https://www.reddit.com/r/BuffaloWildWings/comments/133dzn6/youve_scanned_your_receipt_and_earned_0_points/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=22 October 2022 |title=Rewards Account Hacked |url=https://www.reddit.com/r/BuffaloWildWings/comments/yackqa/rewards_account_hacked/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=15 September 2022 |title=Blazin Rewards app login issue. |url=https://www.reddit.com/r/BuffaloWildWings/comments/xfb31n/blazin_rewards_app_login_issue/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref> The company updated their security standards on November 2023 by implementing MFA.<ref>{{Cite web |date=8 November 2023 |title=About time! Tired of getting my account hacked |url=https://www.reddit.com/r/BuffaloWildWings/comments/17qm18g/about_time_tired_of_getting_my_account_hacked/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref> The community reacted with excited and relief over the news, however after the update came out, some users still reported  getting hacked, login issues, along with not receiving their points after orders.<ref>{{Cite web |date=3 November 2022 |title=Blazin Rewards Issues |url=https://www.reddit.com/r/BuffaloWildWings/comments/ylaa8t/blazin_rewards_issues/ |url-status=live |access-date=17 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=27 March 2025 |title=Unable to Login |url=https://www.reddit.com/r/BuffaloWildWings/comments/1jlbn4g/unable_to_log_in/ |url-status=live |access-date=17 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=18 June 2024 |title=Someone hacked my blazing rewards account, and BWWs support team refuses to restore my account. |url=https://www.reddit.com/r/BuffaloWildWings/comments/ytf8xe/someone_redeemed_all_my_points_in_a_state_ive/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=22 November 2022 |title=Login Issues website and blazin rewards app |url=https://www.reddit.com/r/BuffaloWildWings/comments/z1irzs/login_issues_website_and_blazin_rewards_app/ |url-status=live |access-date=16 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=31 December 2023 |title=Can't Login Verification Number Bugged |url=https://www.reddit.com/r/BuffaloWildWings/comments/18vf7s5/cant_login_number_verification_bugged/ |url-status=live |archive-url=https://web.archive.org/web/20241203234630/https://www.reddit.com/r/BuffaloWildWings/comments/18vf7s5/cant_login_number_verification_bugged/ |archive-date=3 December 2024 |access-date=16 March 2026 |website=Reddit}}</ref>
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===Refusing to Serve customers based on their Race and Gender (2019)===
===Refusing to Serve customers based on their Race and Gender (2019)===
In 2019, a ex-employee filed a lawsuit against Buffalo Wild Wings and its parent company Inspire brands for allegedly "creating a racially motivated work environment". The lawsuit alleges the employees made racially motivated comments towards customers, along with claiming the employees "refused to serve black customers" because they "don't give good tips".<ref>{{Cite web |last=Wilson |first=Jack |date=2 November 2017 |title=Discrimination at Buffalo Wild Wings |url=https://www.youtube.com/watch?v=2nwVd54OyTo |url-status=live |access-date=17 March 2026 |website=Youtube}}</ref><ref>{{Cite web |last=Mayer |first=Dominick |date=24 May 2019 |title=Federal Lawsuit Alleges Racism, Discrimination At Buffalo Wild Wings In Kansas |url=https://www.thetakeout.com/federal-lawsuit-racism-kansas-buffalo-wild-wings-1835009023/ |url-status=live |access-date=17 March 2026 |website=The Takeout}}</ref><ref>{{Cite web |last=Hollan |first=Michael |date=22 May 2019 |title=Lawsuit claims Buffalo Wild Wings staffers refused to serve black customers, said they 'don't give good tips' |url=https://www.foxnews.com/food-drink/buffalo-wild-wings-racial-discrimination-lawsuit |url-status=live |access-date=17 March 2026 |website=Fox News}}</ref>
In 2019, a ex-employee filed a lawsuit against Buffalo Wild Wings and its parent company Inspire brands for allegedly "creating a racially motivated work environment". The lawsuit alleges the employees made racially motivated comments towards customers, along with claiming the employees "refused to serve black customers" because they "don't give good tips".<ref>{{Cite web |last=Wilson |first=Jack |date=2 November 2017 |title=Discrimination at Buffalo Wild Wings |url=https://www.youtube.com/watch?v=2nwVd54OyTo |url-status=live |access-date=17 March 2026 |website=Youtube}}</ref><ref>{{Cite web |last=Mayer |first=Dominick |date=24 May 2019 |title=Federal Lawsuit Alleges Racism, Discrimination At Buffalo Wild Wings In Kansas |url=https://www.thetakeout.com/federal-lawsuit-racism-kansas-buffalo-wild-wings-1835009023/ |url-status=live |access-date=17 March 2026 |website=The Takeout}}</ref><ref>{{Cite web |last=Hollan |first=Michael |date=22 May 2019 |title=Lawsuit claims Buffalo Wild Wings staffers refused to serve black customers, said they 'don't give good tips' |url=https://www.foxnews.com/food-drink/buffalo-wild-wings-racial-discrimination-lawsuit |url-status=live |access-date=17 March 2026 |website=Fox News}}</ref>
===Customers Kicked out for order food at Takeout then eating at Restaurant===
===Customers Kicked out for order food at Takeout then eating at Restaurant===
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Retrieved from "https://consumerrights.wiki/w/Buffalo_Wild_Wings"