Kroger: Difference between revisions
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==Consumer-impact summary== | ==Consumer-impact summary== | ||
* False Advertising | *False Advertising | ||
* Monopoly | *Monopoly | ||
* Surveillance | *Surveillance | ||
* Data Collection | *Data Collection | ||
* Security concerns | *Security concerns | ||
* Health-related issues | *Health-related issues | ||
==Incidents== | ==Incidents<!-- planning on creating incidents for a lot of these articles -->== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
=== Email Data Base Hacked -- 2011 === | ===Email Data Base Hacked -- 2011=== | ||
[[File:Kroger letter to customers.png|alt=Kroger Alert to Customers in 2011 data breach |thumb|Kroger Alert to Customers ]] | [[File:Kroger letter to customers.png|alt=Kroger Alert to Customers in 2011 data breach |thumb|Kroger Alert to Customers ]] | ||
On March 30, Kroger emailing firm Epsilon experienced a security breach that leaked customers names and email addresses.<ref>{{Cite web |date=1 April 2011 |title=Epsilon Notifies Clients of Unauthorized Entry into Email System |url=https://www.epsilon.com/News%20&%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3 |url-status=dead |archive-url=https://web.archive.org/web/20110415043816/https://www.epsilon.com/News%20&%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3 |archive-date=15 April 2011 |access-date=25 March 2026 |website=Epsilon}}</ref> On April 1, Kroger sent letters to affected customers that described the incident being sourced from a "outside company" and warning customers of phishing attacks and spam.<ref>{{Cite web |date=1 April 2011 |title=Spammers Target Kroger Customers |url=https://krebsonsecurity.com/2011/04/spammers-target-kroger-customers/ |url-status=dead |archive-url=https://web.archive.org/web/20110403055450/https://krebsonsecurity.com/2011/04/spammers-target-kroger-customers/ |archive-date=3 April 2011 |access-date=25 March 2026 |website=KrebsonSecurity}}</ref> Several organizations asked Epsilon the amount of customers affected, however they had refused to response.<ref>{{Cite web |last=Lennon |first=Mike |date=1 April 2011 |title=Kroger Notifies Customers of Data Breach Stemming from Third-Party Email Vendor |url=https://www.securityweek.com/kroger-notifies-customers-data-breach-stemming-third-party-email-vendor/ |url-status=live |access-date=25 March 2026 |website=SecurityWeek}}</ref><ref>{{Cite web |last=Sarno |first=David |date=5 April 2011 |title=Hacking of data firm Epsilon exposes customers of 50 firms |url=https://www.latimes.com/business/la-xpm-2011-apr-05-la-fi-emails-20110405-story.html |url-status=live |access-date=25 March 2026 |website=Los Angeles Times}}</ref><ref>{{Cite web |date=2 April 2011 |title=Data breach hits JPMorgan, Kroger customers |url=https://www.reuters.com/article/business/data-breach-hits-jpmorgan-kroger-customers-idUSTRE73103G/ |url-status=live |access-date=25 March 2026 |website=Reuters}}</ref> | On March 30, Kroger emailing firm Epsilon experienced a security breach that leaked customers names and email addresses.<ref>{{Cite web |date=1 April 2011 |title=Epsilon Notifies Clients of Unauthorized Entry into Email System |url=https://www.epsilon.com/News%20&%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3 |url-status=dead |archive-url=https://web.archive.org/web/20110415043816/https://www.epsilon.com/News%20&%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3 |archive-date=15 April 2011 |access-date=25 March 2026 |website=Epsilon}}</ref> On April 1, Kroger sent letters to affected customers that described the incident being sourced from a "outside company" and warning customers of phishing attacks and spam.<ref>{{Cite web |date=1 April 2011 |title=Spammers Target Kroger Customers |url=https://krebsonsecurity.com/2011/04/spammers-target-kroger-customers/ |url-status=dead |archive-url=https://web.archive.org/web/20110403055450/https://krebsonsecurity.com/2011/04/spammers-target-kroger-customers/ |archive-date=3 April 2011 |access-date=25 March 2026 |website=KrebsonSecurity}}</ref> Several organizations asked Epsilon the amount of customers affected, however they had refused to response.<ref>{{Cite web |last=Lennon |first=Mike |date=1 April 2011 |title=Kroger Notifies Customers of Data Breach Stemming from Third-Party Email Vendor |url=https://www.securityweek.com/kroger-notifies-customers-data-breach-stemming-third-party-email-vendor/ |url-status=live |access-date=25 March 2026 |website=SecurityWeek}}</ref><ref>{{Cite web |last=Sarno |first=David |date=5 April 2011 |title=Hacking of data firm Epsilon exposes customers of 50 firms |url=https://www.latimes.com/business/la-xpm-2011-apr-05-la-fi-emails-20110405-story.html |url-status=live |access-date=25 March 2026 |website=Los Angeles Times}}</ref><ref>{{Cite web |date=2 April 2011 |title=Data breach hits JPMorgan, Kroger customers |url=https://www.reuters.com/article/business/data-breach-hits-jpmorgan-kroger-customers-idUSTRE73103G/ |url-status=live |access-date=25 March 2026 |website=Reuters}}</ref> | ||
=== Third Party Vendor Accellion Data Breach -- February 2021 === | ===Third Party Vendor Accellion Data Breach -- February 2021=== | ||
{{Main|Kroger Grocery store electronic shelf labels & facial recognition}}Mid December in 2020, Kroger was involved in a data breach that resulted in around 50 customers leaking personal after hacker infiltrated Accellion systems. Kroger became aware of the incident in January 27, and after conducting an investigation, released a statement around February 19.<ref>{{Cite web |date=25 March 2026 |title=Accellion Incident |url=https://www.kroger.com/i/accellion-incident |url-status=live |archive-url=https://web.archive.org/web/20210219235325/https://www.kroger.com/i/accellion-incident |archive-date=19 February 2021 |access-date=25 March 2026 |website=Kroger}}</ref><ref>{{Cite web |last=Burgess |first=Monica |date=31 October 2025 |title=Accellion Data Breach |url=https://www.huntress.com/threat-library/data-breach/accellion-data-breach |url-status=live |access-date=25 March 2026 |website=Huntress}}</ref> | |||
=== Kroger merger deal with Albertson === | ===Kroger merger deal with Albertson -- 2024=== | ||
https:// | {{Main|Kroger Grocery store electronic shelf labels & facial recognition}} | ||
On December 10, 2024, the Federal Trade Commission block a $24.6 Billion merger agreement between Kroger and Albertsons over risk of higher food prices and fewer product choices. A day later, both companies filed lawsuits against each other.<ref>{{Cite web |date=10 December 2024 |title=Statement on FTC Victory Securing Halt to Kroger, Albertsons Grocery Merger |url=https://www.ftc.gov/news-events/news/press-releases/2024/12/statement-ftc-victory-securing-halt-kroger-albertsons-grocery-merger |url-status=live |archive-url=https://web.archive.org/web/20250102182554/https://www.ftc.gov/news-events/news/press-releases/2024/12/statement-ftc-victory-securing-halt-kroger-albertsons-grocery-merger |archive-date=2 January 2025 |access-date=25 March 2026 |website=Federal Trade Commission}}</ref><ref>{{Cite web |last=Durbin |first=Dee |date=11 December 2024 |title=Albertsons sues Kroger for failing to win approval of their proposed supermarket merger |url=https://apnews.com/article/kroger-albertsons-79e366723d7287b2df71d96730fba76e |url-status=live |access-date=25 March 2026 |website=AP News}}</ref> | |||
=== Kroger Grocery store electronic shelf labels & facial recognition -- 2024 === | ===Kroger Grocery store electronic shelf labels & facial recognition -- 2024=== | ||
{{Main|Kroger Grocery store electronic shelf labels & facial recognition}} | {{Main|Kroger Grocery store electronic shelf labels & facial recognition}} | ||
Kroger introduced electronic shelf labels and facial recognition cameras across various stores citing it was for improving customer experience and lower prices. However, | Kroger introduced electronic shelf labels and facial recognition cameras across various stores citing it was for improving customer experience and lower prices. However, customers have raised concerns about price manipulation, privacy violations, and potential discrimination. | ||
=== Kroger Loyalty Programs Collects extensive amount of customers data === | ===Kroger Loyalty Programs Collects extensive amount of customers data -- 2025=== | ||
{{Main|Kroger Grocery store electronic shelf labels & facial recognition}}{{Incomplete section}} | {{Main|Kroger Grocery store electronic shelf labels & facial recognition}}{{Incomplete section}} | ||
== Lawsuits == | ==Lawsuits== | ||
=== Kroger Bread Crumb -- 2021 === | ===Kroger Bread Crumb -- 2021=== | ||
https://classactionrebates.com/settlements-1/kroger-bread-crumb/ | https://classactionrebates.com/settlements-1/kroger-bread-crumb/ | ||
https://www.prnewswire.com/news-releases/classaura-announces-kroger-bread-crumbs-class-action-settlement-301355399.html | https://www.prnewswire.com/news-releases/classaura-announces-kroger-bread-crumbs-class-action-settlement-301355399.html | ||
=== Website Monitoring Lawsuit - 2022 === | ===Website Monitoring Lawsuit - 2022=== | ||
https://www.classaction.org/news/california-consumer-sues-bjs-kroger-aig-aflac-over-alleged-website-monitoring | https://www.classaction.org/news/california-consumer-sues-bjs-kroger-aig-aflac-over-alleged-website-monitoring | ||
=== | ===Misleading Prescription drug prices -- 2026=== | ||
https://topclassactions.com/lawsuit-settlements/lawsuit-news/kroger-agrees-to-17m-class-action-settlement-over-prescription-drug-prices/ | https://topclassactions.com/lawsuit-settlements/lawsuit-news/kroger-agrees-to-17m-class-action-settlement-over-prescription-drug-prices/ | ||
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==See also== | ==See also== | ||
* [[Walmart]] | *[[Walmart]] | ||
* [[Fry's]] | *[[Fry's]] | ||
* [[Target]] | *[[Target]] | ||
==References== | ==References== | ||