IFTTT discontinued Legacy plan: Difference between revisions

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{{Incomplete}}'''[[Wikipedia:IFTTT|IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. However, after about three years, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.

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'''[[Wikipedia:IFTTT|IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. However, after about three years, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.

==Promises Made by IFTTT==

== Promises Made by IFTTT ==

In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>

"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />

== Discontinuing the Legacy ~~Plan~~ ==

==Discontinuing the Legacy plan==

In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center]</ref>

=== Communication to ~~Users~~ ===

===Communication to users===

Users received notifications ~~via~~ email and on IFTTT's website about the changes. The email stated:

Users received notifications by email and on IFTTT's website about the changes. The email stated:

* "On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />

*"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />

[[File:Screenshot 2025-01-15 114443.png|left|thumb|Email sent to users about the Legacy Pro plan migration.]]

== Customer ~~Reaction~~ ==

==Customer reaction==

The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry.

== See ~~Also~~ ==

==See also==

* [[Subscription models]]

*[[Subscription models]]

* [[Consumer rights]]

*[[Consumer rights]]

* [[Lifetime guarantees in software services]]

*[[Lifetime guarantees in software services]]

== References ==

==References==

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-{{Incomplete}}
+{{Incomplete}}'''[[Wikipedia:IFTTT|IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. However, after about three years, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.
-----
-'''[[Wikipedia:IFTTT|IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. However, after about three years, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.
+==Promises Made by IFTTT==
-== Promises Made by IFTTT ==
 In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>
 "Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />
-== Discontinuing the Legacy Plan ==
+==Discontinuing the Legacy plan==
 In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center]</ref>
-=== Communication to Users ===
+===Communication to users===
-Users received notifications via email and on IFTTT's website about the changes. The email stated:
+Users received notifications by email and on IFTTT's website about the changes. The email stated:
-* "On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />
+*"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />
 [[File:Screenshot 2025-01-15 114443.png|left|thumb|Email sent to users about the Legacy Pro plan migration.]]
-== Customer Reaction ==
+==Customer reaction==
 The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry.
-== See Also ==
+==See also==
-* [[Subscription models]]
+*[[Subscription models]]
-* [[Consumer rights]]
+*[[Consumer rights]]
-* [[Lifetime guarantees in software services]]
+*[[Lifetime guarantees in software services]]
-== References ==
+==References==
 <references />