Panera Bread: Difference between revisions

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

{{Main|link to the main CR Wiki article}}Back in 02 August 2017, security researcher Dylan Houlihan first notified Panera of the breach that allowed hackers to access customers personal information via its website, however the company wouldn't take any action until 8 month later on 02 April 2018.<ref>{{Cite web |last=Shaak |first=Erin |date=6 April 2018 |title=Panera Bread Facing Lawsuit Over Potential Security Breach |url=https://www.classaction.org/blog/panera-bread-facing-lawsuit-over-potential-security-breach |url-status=live |access-date=29 March 2026 |website=ClassAction}}</ref> This would eventually result in a lawsuit 3 days later, however eventually being dismissed by the plaintiffs on June 2018.<ref>{{Cite web |last=Bucher |first=Anne |date=7 June 2018 |title=Panera Data Breach Class Action Voluntarily Dismissed by Plaintiffs |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/panera-data-breach-class-action-voluntarily-dismissed-plaintiffs/ |url-status=live |access-date=30 March 2026 |website=Top Class Action}}</ref>

On 11 March 2021, plaintiff Mahasin Ahmad filed a lawsuit alleging the company added hidden fees to delivery orders made via the app or website. The lawsuit claims during early 2020, Pandera began advertising $4 delivery fee to consumers , however, instead of maintaining its promises, the company added a hidden delivery fee that increase the price by 5-10%.<ref>{{Cite web |last=Rizzi |first=Corrado |date=12 March 2021 |title=Panera Class Action Lawsuit Filed Over Allegedly Hidden Delivery Fees [UPDATE] |url=https://www.classaction.org/news/despite-flat-delivery-charge-promise-panera-adds-hidden-fees-class-action-alleges |url-status=live |access-date=29 March 2026 |website=ClassAction}}</ref>The lawsuit would reach a $4 million settlement on 30 January 2024. In the settlement, Pandera Bread would compensate customers who ordered between 01 October 2020 and 31 August 2021 with up to two voucher for Soups & Mac menu. or a cash reward of  $19.<ref>{{Cite web |last=Grothaus |first=Michael |date=25 January 2024 |title=Panera Bread may owe you money if you placed an order online or via its app |url=https://www.fastcompany.com/91016892/panera-bread-class-action-lawsuit-settlement-file-claim-app-orders |url-status=live |access-date=29 March 2026 |website=Fast Company}}</ref>

https://topclassactions.com/lawsuit-settlements/lawsuit-news/panera-bread-hit-with-two-class-action-lawsuits-over-data-breach/

==Products==

<ref>{{Cite web |last=Miller |first=Andy |date=6 October 2025 |title=The Only Recap Of Panera's Downfall You Need |url=https://www.thetakeout.com/1986028/panera-downfall-recap/ |url-status=live |access-date=29 March 2026 |website=The Takeout}}</ref><ref>{{Cite web |last=Wendy |first=Hector |date=16 September 2025 |title=Customers Say These 10 Fast Food Chains Have Seriously Dipped In Quality In 2025 |url=https://www.thedailymeal.com/1968343/fast-food-chains-dipped-in-quality-2025/ |url-status=live |access-date=29 March 2026 |website=The Daily Meal}}</ref><ref>{{Cite web |last=Bucher |first=Anne |date=23 March 2026 |title=Panera hit with third lawsuit over Charged Lemonade |url=https://topclassactions.com/lawsuit-settlements/consumer-products/food/panera-hit-with-third-lawsuit-over-charged-lemonade/ |url-status=live |access-date=29 March 2026 |website=Top Class Action}}</ref><ref>{{Cite web |last=Bell |first=Amy |date=1 July 2024 |title=Fast Food Chains That Have Been Sued For False Advertising |url=https://www.mashed.com/1612500/fast-food-chains-sued-false-advertising/ |url-status=live |access-date=29 March 2026 |website=Mashed}}</ref><ref>{{Cite web |last=Styf |first=Jon |date=16 May 2024 |title=Panera discontinues Charged Lemonade drink involved in several lawsuits |url=https://topclassactions.com/lawsuit-settlements/personal-injury/panera-faces-second-lawsuit-alleging-charged-lemonade-responsible-for-patrons-death/ |url-status=live |access-date=29 March 2026 |website=Top Class Action}}</ref>