List of services without clear cancellation: Difference between revisions
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The '''click-to-cancel''' (CtC) rule is a [[Federal Trade Commission]] (FTC) rule, specifically 16 CFR Part 425.6, which requires that subscription services make it as easy to cancel the service as it was to sign up. This is designed to combat an anti-consumer practice, where a subscription service makes it very easy to sign up for a service, but requires the customer to jump through hoops to cancel the subscription. The law has been finalized and was initially set to go into effect May | The '''click-to-cancel''' (CtC) rule is a [[Federal Trade Commission]] (FTC) rule, specifically 16 CFR Part 425.6, which requires that subscription services make it as easy to cancel the service as it was to sign up. This is designed to combat an anti-consumer practice, where a subscription service makes it very easy to sign up for a service, but requires the customer to jump through hoops to cancel the subscription. The law has been finalized and was initially set to go into effect 14 May 2025. | ||
==Services==<!-- Alphabetical order please!! --> | ==Services==<!-- Alphabetical order please!! --> | ||
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|Spectrum does not allow online cancellation. Instead, cancellation must happen in-store or through calling customer service<ref name=":0">{{Cite web |title=Why Can’T I Cancel Spectrum Online |url=https://visualpcs.com/why-cant-i-cancel-spectrum-online/ |website=Visual PCs |archive-url=http://web.archive.org/web/20250908163816/https://visualpcs.com/why-cant-i-cancel-spectrum-online/ |archive-date=8 Sep 2025}}</ref>. The Spectrum website includes hidden cancellation options, broken links, and slow loading pages<ref name=":0" />. | |Spectrum does not allow online cancellation. Instead, cancellation must happen in-store or through calling customer service<ref name=":0">{{Cite web |title=Why Can’T I Cancel Spectrum Online |url=https://visualpcs.com/why-cant-i-cancel-spectrum-online/ |website=Visual PCs |archive-url=http://web.archive.org/web/20250908163816/https://visualpcs.com/why-cant-i-cancel-spectrum-online/ |archive-date=8 Sep 2025}}</ref>. The Spectrum website includes hidden cancellation options, broken links, and slow loading pages<ref name=":0" />. | ||
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|[[ | |[[TeamViewer terminates perpetual licenses|TeamViewer]] | ||
|Software service | |Software service | ||
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| | |TeamViewer employs auto-renewal of yearly subscriptions. Any attempts to cancel must be done by submitting a ticket to their support and must be at least 28 days before the renewal date<ref>{{Cite web |date=9 Sep 2025 |title=All About Subscription |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ |website=Teamviewer |archive-url=http://web.archive.org/web/20251128230731/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ |archive-date=28 Nov 2025}}</ref><ref>{{Cite web |title=TeamViewer invoiced me after a free trial + demanded “28‑day written cancellation.” |url=https://old.reddit.com/r/teamviewer/comments/1mpzpo5/teamviewer_invoiced_me_after_a_free_trial/ |website=[[Reddit]]}}</ref>. | ||
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| | |[[Winston-Salem Journal]] | ||
|Newspaper | |Newspaper | ||
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|The newspaper's website states that cancellations can be done by either calling the customer service number or through the subscriber's dashboard<ref>{{Cite web |title=How can I cancel my subscription? |url=https://journalnow.com/helpcenter/how-can-i-cancel-my-subscription/article_439fdf56-71a8-11ee-8511-2becfb44d3a7.html |website=Winston-Salem Journal |archive-url=http://web.archive.org/web/20250401140714/https://journalnow.com/helpcenter/how-can-i-cancel-my-subscription/article_439fdf56-71a8-11ee-8511-2becfb44d3a7.html |archive-date=1 Apr 2025}}</ref>. However, when seeking cancellation through the dashboard, an error message appears stating that cancellation must be done via calling customer support<ref>[[:File: | |The newspaper's website states that cancellations can be done by either calling the customer service number or through the subscriber's dashboard<ref>{{Cite web |title=How can I cancel my subscription? |url=https://journalnow.com/helpcenter/how-can-i-cancel-my-subscription/article_439fdf56-71a8-11ee-8511-2becfb44d3a7.html |website=Winston-Salem Journal |archive-url=http://web.archive.org/web/20250401140714/https://journalnow.com/helpcenter/how-can-i-cancel-my-subscription/article_439fdf56-71a8-11ee-8511-2becfb44d3a7.html |archive-date=1 Apr 2025}}</ref>. However, when seeking cancellation through the dashboard, an error message appears stating that cancellation must be done via calling customer support<ref>[[:File:Winston-Salem Journal website no cancel button.png]]</ref>. | ||
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