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''''{{Wplink|Applebee's|Applebee's Restaurants LLC}}''' is an American company that's operates and owns restaurant chain Applebee's Neighborhood Grill + Bar. It became an subsidiary to Dine Brands after a $2.1 billion acquisition deal between '''[[IHOP]]''' on 29 November 2007.
'''{{Wplink|Applebee's|Applebee's Restaurants LLC}}''' is an American company that's operates and owns restaurant chain Applebee's Neighborhood Grill + Bar. It became an subsidiary to Dine Brands after a $2.1 billion acquisition deal between '''[[IHOP]]''' on 29 November 2007.


==Consumer-impact summary==
==Consumer-impact summary==

Revision as of 03:42, 13 April 2026

Applebee's
Basic information
Founded 19 November 1980
Legal Structure Subsidiary
Industry Food
Also known as Applebee's
Official website https://www.applebees.com/

Applebee's Restaurants LLC is an American company that's operates and owns restaurant chain Applebee's Neighborhood Grill + Bar. It became an subsidiary to Dine Brands after a $2.1 billion acquisition deal between IHOP on 29 November 2007.

Consumer-impact summary

Disclosure Accessibility

The company provides confusing language or very vague answers towards certain data collection practices. Separated in categories of Personal Information (PI) it describes collection of personal information as Identifiers, inferences drawn from other PI. PI as identifiers and under California Customer Records statute (Cal. Civ. Code §1798.80(e)).[1][2]

User Freedom

For users living in California, they can request deletion, notice, access, and correct personal data via phone number or form, however it may require fees depending the users "excessive or repetitive" requests and additional collection of personal information for identification purposes.

User Privacy

Collects personal data that includes social security number, name, signature, physical characteristics or description, address, phone number, passport number, driver license and/or state identification number, insurance policy number, education, financial information, medical information, and health insurance information. The company shares data between other companies, third party service providers, Dine brands affiliates and franchisees.

Business Model

The company franchisees locations and serve primarily salads, chicken, burgers, and their signature dish item riblets.

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Applebee's category.

Data breach (2018)

RMH Franchise, a company that operated Applebee's Point of sale systems, announced on 2 March,[3]167 locations were affected with malware on its point of sale systems that contained customers name, credit or debit card numbers, expiration dates and card verification codes.[4][3] RMH Franchise first discovered on 13 February and later prompted an investigation that highlights between 6 December through 2 January 2018 malware was prominent in numerous locations,[5] with earliest instances being from 23 November.[6][3]

Failure to provide equal access to individuals with disabilities (2019)

[7]

[8]

[9]

[10]

On 24 August, Applebee's was involved in a lawsuit field by plaintiffs April Powell, Elizabeth Boscoianu, Kevin Harris, and Michelle Gilliam over violating the Biometric Information Privacy Act by unlawfully collecting voiceprints of Illinois consumers.[11][12] It claims around 2021 Applebee's, along with several other companies, installed AI voice order systems through SYNQ3.[11] The case was dismissed on 3 October 2022.[13]

Secretly adding hidden service fees (2024)

On 1 August, Michelle Clark filed a lawsuit against Applebee's and its parent company Dine Brands over violating the California’s Consumers Legal Remedies Act(Cal. Civ. Code §§ 1750), California’s False Advertising Law(Cal. Bus. & Prof. Code §§ 17500), and California’s Unfair Competition Law(Cal. Bus. & Prof. Code §§ 17200).[14] Michelle claims Applebee's website and mobile app deceive customers by not listing the hidden 11% service fee when customers browse menu items or at checkout, only being visible at the final page before purchase; however noting that it's lack transparency on the intended purpose of the service fee.[14] On the purchasing page, it adds the service fee no longer being visible, and instead grouped into a single fee titled "custom fee".[14] The lawsuit is still in legal proceeding and has yet to be resolved as of April 2026.[15]

See also

References

  1. ↑ "California Code, Civil Code - CIV § 1798.80". FindLaw. 1 Jan 2025. Retrieved 12 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  2. ↑ "Civil Code section 1798.80". California.public.law. 29 Dec 2025. Retrieved 12 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  3. ↑ 3.0 3.1 3.2 "Notice of Data Incident". RMH Franchise. 2 Mar 2018. Archived from the original on 7 Mar 2018. Retrieved 12 Apr 2026.
  4. ↑ Paganini, Pierluigi (5 Mar 2018). "Applebee restaurants suffered payment card breach". Securityaffairs. Retrieved 11 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  5. ↑ Kovacs, Eduard (5 Mar 2018). "Payment Card Breach Hits Some Applebee's Restaurants". Securityweek. Retrieved 12 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  6. ↑ Klein, Danny (12 Apr 2026). "More than 160 Applebee's Hit with Security Breach". Fsr. Retrieved 12 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  7. ↑ Humeniuk, Seth (13 Sep 2019). "Applebee's Parking Lots Not Wheelchair-Accessible, Discriminate Against Disabled Customers, According to Class Action". ClassAction. Retrieved 11 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  8. ↑ Rizzi, Corrado (25 Feb 2019). "Applebee's Hit with ADA Class Action Over Allegedly Inaccessible Seating in Bar Areas". ClassAction. Retrieved 11 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  9. ↑ Abbas, Nadia (26 Mar 2019). "Wisconsin Applebee's Franchisee Facing ADA Suit Over Alleged Parking Lot Slopes". ClassAction. Retrieved 11 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  10. ↑ Humeniuk, Seth (13 Dec 2019). "Class Action: Applebee's Failed to Provide Accessible Bar Area Seating to Disabled Customers". ClassAction. Retrieved 11 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  11. ↑ 11.0 11.1 Rizzi, Corrado (26 Aug 2022). "Applebee's, Red Lobster, Other Restaurants Hit with Biometric Privacy Suit in Illinois Over AI Voice Ordering Systems". ClassAction. Retrieved 11 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  12. ↑ "Applebees, Chipotle, other restaurants face class action alleging automated voice ordering technology data privacy violations". Top Class Actions. 29 Aug 2022. Retrieved 12 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  13. ↑ "Guy-Powell, April, et al. v. Applebee's Restaurants LLC, et al". Docketalarm. 12 Apr 2026. Retrieved 12 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  14. ↑ 14.0 14.1 14.2 Rizzi, Corrado (5 Aug 2024). "Applebee's Lawsuit Claims Service Fee is 'Carefully Concealed' in Online Delivery Receipts". ClassAction. Retrieved 11 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  15. ↑ "Applebee's Delivery Orders". TruthinAdvertising. 12 Apr 2026. Retrieved 12 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
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