Avid Technology: Difference between revisions

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Avid's support system is complex and not all support options are available for all users. This table defines the support system and hierarchy.

Purchase of a Pro Tools Artist or Studio license, Media Composer Standard license, or Sibelius Artist and Ultimate license includes the Standard tier of support while there is an active Subscription or Software + Support Plan contract. Purchase of a Pro Tools Ultimate, Media Composer Ultimate license, or Avid NEXIS storage solution includes the ExpertPlus tier of support with an active plan. Purchase of a VENUE S6L system includes a 3-yr initial term for an Elite tier of support, with options for continuing support contracts.<ref>{{Cite web |date=26 Jun 2024 |title=Avid Advantage Support Plans |url=https://www.avid.com/support/avid-advantage-support-plans |url-status=live |access-date=16 Apr 2026 |website=Avid.com}}</ref>

Purchase of a Pro Tools Artist or Studio license, Media Composer Standard license, or Sibelius Artist and Ultimate license includes the Standard tier of support while there is an active Subscription or Software + Support Plan contract. Purchase of a Pro Tools Ultimate, Media Composer Ultimate license, or Avid NEXIS storage solution includes the ExpertPlus tier of support with an active plan. Purchase of a VENUE S6L system includes a 3-yr initial term for an Elite tier of support, with options for continuing support contracts.<ref>{{Cite web |date=26 Jun 2024 |title=Avid Advantage Support Plans |url=https://www.avid.com/support/avid-advantage-support-plans |url-status=live |access-date=16 Apr 2026 |website=Avid.com}}</ref><ref>{{Cite web |date=24 Sep 2025 |title=Venue S6L Avid Advantage Elite Supoort |url=https://www.avid.com/support/venue-s6l-avid-advantage-elite-support |url-status=live |access-date=16 Apr 2026 |website=Avid.com}}</ref>

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 Avid's support system is complex and not all support options are available for all users. This table defines the support system and hierarchy.
-Purchase of a Pro Tools Artist or Studio license, Media Composer Standard license, or Sibelius Artist and Ultimate license includes the Standard tier of support while there is an active Subscription or Software + Support Plan contract. Purchase of a Pro Tools Ultimate, Media Composer Ultimate license, or Avid NEXIS storage solution includes the ExpertPlus tier of support with an active plan. Purchase of a VENUE S6L system includes a 3-yr initial term for an Elite tier of support, with options for continuing support contracts.<ref>{{Cite web |date=26 Jun 2024 |title=Avid Advantage Support Plans |url=https://www.avid.com/support/avid-advantage-support-plans |url-status=live |access-date=16 Apr 2026 |website=Avid.com}}</ref>
+Purchase of a Pro Tools Artist or Studio license, Media Composer Standard license, or Sibelius Artist and Ultimate license includes the Standard tier of support while there is an active Subscription or Software + Support Plan contract. Purchase of a Pro Tools Ultimate, Media Composer Ultimate license, or Avid NEXIS storage solution includes the ExpertPlus tier of support with an active plan. Purchase of a VENUE S6L system includes a 3-yr initial term for an Elite tier of support, with options for continuing support contracts.<ref>{{Cite web |date=26 Jun 2024 |title=Avid Advantage Support Plans |url=https://www.avid.com/support/avid-advantage-support-plans |url-status=live |access-date=16 Apr 2026 |website=Avid.com}}</ref><ref>{{Cite web |date=24 Sep 2025 |title=Venue S6L Avid Advantage Elite Supoort |url=https://www.avid.com/support/venue-s6l-avid-advantage-elite-support |url-status=live |access-date=16 Apr 2026 |website=Avid.com}}</ref>
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