Avid Technology: Difference between revisions
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*Requiring customers to purchase an Avid Support Code (ASC) or be under an active product Subscription or Software Updates + Support Plan to receive direct ticketing support using Avid's helpdesk. Phone support is only offered on an ASC code usage or a higher Support Plan. | *Requiring customers to purchase an Avid Support Code (ASC) or be under an active product Subscription or Software Updates + Support Plan to receive direct ticketing support using Avid's helpdesk. Phone support is only offered on an ASC code usage or a higher Support Plan. | ||
*Usage of Avid designed hardware require the use of an "advanced" tier of their software products in order to provide full functionality and/or control. | *Usage of Avid designed hardware require the use of an "advanced" tier of their software products in order to provide full functionality and/or control. | ||
*Avid designed hardware have a fixed 5-year term for hardware and software support when the product reaches its declared End of Sale date. After that point, all support for the product will cease officially. | *Avid designed hardware have a fixed 5-6 year term for hardware and software support when the product reaches its declared End of Sale date. After that point, all support for the product will cease officially. | ||
==Incidents== | ==Incidents== | ||