Intel CPUs stability issue: Difference between revisions

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This article discusses the stability issues related to Intel's 13th and 14th generation desktop processors, and how the company has handled the situation.

This article discusses the stability issues related to [[Intel]]'s 13th and 14th generation desktop processors, and how the company has handled the situation.

==The problem==

Some users have reported system crashes, freezes, and instability during intensive workloads, particularly in applications that require high CPU usage. At first, the exact causes of this problem were unclear, prompting Intel to investigate and release official statements.

== Intel's response ==

==Intel's response==

=== First statement ===

===First statement===

While the root cause of the problem was still unknown, part of it seemed to be caused by CPUs operating beyond recommended voltage, frequency, and thermal limits. According to Intel, most of the reports involve unlocked motherboards with BIOS settings that disable safeguards like '''Current Excursion Protection (CEP)''' and '''Thermal Velocity Boost (TVB)'''. Some motherboard manufacturers were also modifying the '''CPU load line''' configuration settings by default, optimizing it in order to make the processors run cooler.

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'''Intel® will be publishing a public statement regarding issue status and Intel® recommended BIOS setting recommendations targeted for May 2024.'''</blockquote>

=== Second statement ===

===Second statement===

After conducting analysis on the returned chips, Intel has determined that instability issues were caused by elevated operating voltage, stemming from a microcode algorithm that generated incorrect voltage requests. Customer support was organized as follows: users who purchased systems from OEMs or system integrators were directed to contact their vendor, those with boxed processors were advised to reach out to Intel Support, and tray processor users were instructed to contact their place of purchase.

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</blockquote>

==== Statement update ====

====Statement update====

The PR department subsequently updated the statement on [https://www.reddit.com/r/intel/comments/1e9mf04/intel_core_13th14th_gen_desktop_processors/ Reddit], integrating crucial details. A via oxidation manufacturing issue affected some early 13th Gen desktop processors, and it was resolved with improvements and screens in 2023. Analysis of instability reports seemed to indicate that a small percentage of cases were linked to this defect. It has also been confirmed that mobile 13th and 14th generation processors are not affected by any of these issues.<blockquote>So that you don't have to hun down the answer -> '''Questions about manufacturing or Via Oxidation as reported by Tech outlets:'''

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</blockquote>

=== Third statement ===

===Third statement===

The issues mentioned above have led to some CPUs becoming irreversibly damaged, resulting in the '''Vmin shift'''. High operating temperatures cause the silicon in the processor to degrade, requiring a higher minimum voltage to operate stably. This, in turn, leads to even higher temperatures, creating a vicious cycle that ultimately results in the CPU failing. Intel has identified four key issues contributing to the instability. For the explanation of each issue, refer to the full statement below.

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*Intel's 10-K pdf: https://www.intc.com/filings-reports/annual-reports/content/0000050863-24-000010/0000050863-24-000010.pdf

*Link to the article going over AMD's growth in market share: https://www.tomshardware.com/pc-components/cpus/amds-desktop-pc-market-share-skyrockets-amid-intels-raptor-lake-crashing-scandal-amd-makes-biggest-leap-in-recent-history

[[Category:Incidents]]

[[Category:Articles based on videos]]

[[Category:Intel]]

@@ Line 1: / Line 1: @@
 <!-- Creator's note: This is my first article, it needs work for sure, contact me if it needs revision. -->
-This article discusses the stability issues related to Intel's 13th and 14th generation desktop processors, and how the company has handled the situation.
+This article discusses the stability issues related to [[Intel]]'s 13th and 14th generation desktop processors, and how the company has handled the situation.
 ==The problem==
 Some users have reported system crashes, freezes, and instability during intensive workloads, particularly in applications that require high CPU usage. At first, the exact causes of this problem were unclear, prompting Intel to investigate and release official statements.
-== Intel's response ==
+==Intel's response==
-=== First statement ===
+===First statement===
 While the root cause of the problem was still unknown, part of it seemed to be caused by CPUs operating beyond recommended voltage, frequency, and thermal limits. According to Intel, most of the reports involve unlocked motherboards with BIOS settings that disable safeguards like '''Current Excursion Protection (CEP)''' and '''Thermal Velocity Boost (TVB)'''. Some motherboard manufacturers were also modifying the '''CPU load line''' configuration settings by default, optimizing it in order to make the processors run cooler.
@@ Line 27: / Line 27: @@
 '''Intel® will be publishing a public statement regarding issue status and Intel® recommended BIOS setting recommendations targeted for May 2024.'''</blockquote>
-=== Second statement ===
+===Second statement===
 After conducting analysis on the returned chips, Intel has determined that instability issues were caused by elevated operating voltage, stemming from a microcode algorithm that generated incorrect voltage requests. Customer support was organized as follows: users who purchased systems from OEMs or system integrators were directed to contact their vendor, those with boxed processors were advised to reach out to Intel Support, and tray processor users were instructed to contact their place of purchase.
@@ Line 44: / Line 44: @@
 </blockquote>
-==== Statement update ====
+====Statement update====
 The PR department subsequently updated the statement on [https://www.reddit.com/r/intel/comments/1e9mf04/intel_core_13th14th_gen_desktop_processors/ Reddit], integrating crucial details. A via oxidation manufacturing issue affected some early 13th Gen desktop processors, and it was resolved with improvements and screens in 2023. Analysis of instability reports seemed to indicate that a small percentage of cases were linked to this defect. It has also been confirmed that mobile 13th and 14th generation processors are not affected by any of these issues.<blockquote>So that you don't have to hun down the answer -> '''Questions about manufacturing or Via Oxidation as reported by Tech outlets:'''
@@ Line 72: / Line 72: @@
 </blockquote>
-=== Third statement ===
+===Third statement===
 The issues mentioned above have led to some CPUs becoming irreversibly damaged, resulting in the '''Vmin shift'''. High operating temperatures cause the silicon in the processor to degrade, requiring a higher minimum voltage to operate stably. This, in turn, leads to even higher temperatures, creating a vicious cycle that ultimately results in the CPU failing. Intel has identified four key issues contributing to the instability. For the explanation of each issue, refer to the full statement below.
@@ Line 138: / Line 138: @@
 *Intel's 10-K pdf: https://www.intc.com/filings-reports/annual-reports/content/0000050863-24-000010/0000050863-24-000010.pdf
 *Link to the article going over AMD's growth in market share: https://www.tomshardware.com/pc-components/cpus/amds-desktop-pc-market-share-skyrockets-amid-intels-raptor-lake-crashing-scandal-amd-makes-biggest-leap-in-recent-history
 [[Category:Incidents]]
 [[Category:Articles based on videos]]
 [[Category:Intel]]