Coffee Meets Bagel

❗Article Status Notice: This Article is a stub

Notice: This Article Requires Additional Expansion

---

This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Issues may include:

• This article needs to be expanded to provide meaningful information
• This article requires additional verifiable evidence to demonstrate systemic impact
• More documentation is needed to establish how this reflects broader consumer protection concerns
• The connection between individual incidents and company-wide practices needs to be better established
• The article is simply too short, and lacks sufficient content

How You Can Help:

• Add documented examples with verifiable sources
• Provide evidence of similar incidents affecting other consumers
• Include relevant company policies or communications that demonstrate systemic practices
• Link to credible reporting that covers these issues
• Flesh out the article with relevant information

This notice will be removed once the article is sufficiently developed. Once you believe the article is ready to have its notice removed, visit the Discord (join here) and post to the #appeals channel, or mention its status on the article's talk page.

Coffee Meets Bagel

Basic information
Founded	2012
Type	Private
Industry	Online dating
Official website	https://coffeemeetsbagel.com/

Coffee Meets Bagel is a dating and social-networking service based in the United States, founded in 2012 by three sisters.

Consumer protection incidents

Refund process

The cancellation window for the service is 14 days in EU, EEA, UK, and Switzerland and 72 hours in the states of Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, as outlined in sections 8 and 20 of the terms of service. Costumers in other states are not eligible for refund. The process for cancelation regardless of region includes either going through the subscription provider (Apple) or mailing a signed notice to the company's PO box. California and Ohio users are given the option to open a ticket through an online portal.

• 
  Portion of section 20 of Coffee Meets Bagel TOS, cancellation process
• 
  Portion of section 8 of Coffee Meets Bagel TOS, general cancellation policy
• 
  Portion of section 8 of Coffee Meets Bagel TOS, cancellation policy in EU and specific regions

Forced arbitration

Section 19 of Coffee Meets Bagel's Terms of Use states that the user, by accepting the terms of service, waives their right to litigation. In particular the terms of service prohibit costumers from participation in any kind of class action an limits claims to the costumers individual capacity. In addition prior to any action, the terms of service stipulate that a "pre-demand notice" be physically mailed to Coffee Meets Bagel offices that has to meet certain criteria.

• 
  Portion of section 19 of Coffee Meets Bagel TOS, class action waiver
• 
  Portion of section 19 of Coffee Meets Bagel TOS, pre-demand notice

The forced-arbitration clause was added in March 2024, shortly after Coffee Meets Bagel changed how its premium subscription worked (in December 2023) to deny refund requests to users who were past a 30-day refund period.^{[citation needed]}