Coffee Meets Bagel: Difference between revisions
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==Consumer protection incidents== | ==Consumer protection incidents== | ||
===Refund process=== | ===Refund process=== | ||
The cancellation window for the service is 14 days in EU, EEA, UK, and Switzerland and 72 hours in the states of Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, as outlined in sections 8 and 20 of the [[terms of service]].<ref name="tos"></ref> Costumers in other states are not eligible for refund. The process for | The cancellation window for the service is 14 days in EU, EEA, UK, and Switzerland and 72 hours in the states of Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, as outlined in sections 8 and 20 of the [[terms of service]].<ref name="tos"></ref> Costumers in other states are not eligible for refund. The process for cancellation regardless of region includes either going through the subscription provider (Apple) or mailing a signed notice to the company's PO box. California and Ohio users are given the option to open a ticket through an online portal. | ||
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===Forced arbitration=== | ===Forced arbitration=== | ||
Section 19 of Coffee Meets Bagel's Terms of Use states that the user, by accepting the terms of service, waives their right to litigation.<ref name="tos">[https://coffeemeetsbagel.com/tos "Coffee Meets Bagel Terms of service"] accessed 29 Jan 2025, [https://archive.ph/3LI8i archive] via archive.today on 6 Sep 2024, [https://web.archive.org/web/20250129121617/https://coffeemeetsbagel.com/tos archive] via archive.org on 29 Jan 2025</ref> In particular the terms of service prohibit costumers from participation in any kind of class action | Section 19 of Coffee Meets Bagel's Terms of Use states that the user, by accepting the terms of service, waives their right to litigation.<ref name="tos">[https://coffeemeetsbagel.com/tos "Coffee Meets Bagel Terms of service"] accessed 29 Jan 2025, [https://archive.ph/3LI8i archive] via archive.today on 6 Sep 2024, [https://web.archive.org/web/20250129121617/https://coffeemeetsbagel.com/tos archive] via archive.org on 29 Jan 2025</ref> In particular, the terms of service prohibit costumers from participation in any kind of class action and limits claims to the costumers individual capacity. In addition, prior to any action, the terms of service stipulate that a "pre-demand notice" be physically mailed to Coffee Meets Bagel offices that have to meet certain criteria. | ||
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The [[Forced arbitration|forced-arbitration]] clause was added in March 2024, shortly after Coffee Meets Bagel changed how its premium subscription worked (in December 2023) | The [[Forced arbitration|forced-arbitration]] clause was added in March 2024, shortly after Coffee Meets Bagel changed how its premium subscription worked (in December 2023) and denied refund requests to users who were past their refund period.{{citation needed}} | ||
==References== | ==References== | ||
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