Amazon Kindle removes download feature of purchased books: Difference between revisions
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Edited text regarding other Amazon incident |
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Customers will still be able to download e-books to their Kindles, but will have to either use the Kindle store on the device or use the "Deliver or Remove from Device" option on the Amazon website. Both of these options require the e-reader to have an internet connection. | Customers will still be able to download e-books to their Kindles, but will have to either use the Kindle store on the device or use the "Deliver or Remove from Device" option on the Amazon website. Both of these options require the e-reader to have an internet connection. | ||
This isn't the first time Amazon has made changes affecting customers' access to their purchased e-books. For instance, Amazon previously removed books customers had purchased since the company that uploaded them didn't have the rights to the content.<ref>https://goodereader.com/blog/kindle/amazon-is-not-to-be-trusted-anymore-with-their-kindle-e-reader</ref> | |||
==Customer response== | ==Customer response== | ||
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This change has caused significant backlash from customers.<ref>https://www.reddit.com/r/kindle/comments/1inr9uy/fyi_amazon_is_removing_download_transfer_option</ref><ref>https://www.youtube.com/watch?v=KMoCzeGnIss</ref> This is due to the following reasons: | This change has caused significant backlash from customers.<ref>https://www.reddit.com/r/kindle/comments/1inr9uy/fyi_amazon_is_removing_download_transfer_option</ref><ref>https://www.youtube.com/watch?v=KMoCzeGnIss</ref> This is due to the following reasons: | ||
* The change makes it much harder for customers to read e-books they have purchased on non-Kindle devices | *The change makes it much harder for customers to read e-books they have purchased on non-Kindle devices | ||
* Customers are now required to connect their Kindle e-readers to the internet if they want to download books purchased on Amazon | *Customers are now required to connect their Kindle e-readers to the internet if they want to download books purchased on Amazon | ||
* The change makes it harder for customers to move away from Amazon to another e-book platform, since customers wouldn't be able to keep the e-books they purchased through Amazon | *The change makes it harder for customers to move away from Amazon to another e-book platform, since customers wouldn't be able to keep the e-books they purchased through Amazon | ||
After the announcement, many consumers have downloaded their purchased e-books with the download and transfer feature while the feature is still available. Many people are also moving to other providers to buy e-books going forward. | After the announcement, many consumers have downloaded their purchased e-books with the download and transfer feature while the feature is still available. Many people are also moving to other providers to buy e-books going forward. | ||