In September 2024 Valve removed both the arbitration requirements and class action waiver from the Steam Subscriber Agreement, which is, essentially, Steam's End User License Agreement.
An exclusively positive event
This restores consumer rights to litigate, instead of only arbitrate, in order to resolves disputes with Steam.
Sources/Links
- Link to the Steam news article: https://store.steampowered.com/news/app/593110/view/4696781406111167991
- Link to the Steam Subscriber Agreement: https://store.steampowered.com/subscriber_agreement?snr=1_2108_9__2107#8
- Louis Rossmann's video on the news: https://www.youtube.com/watch?v=1f81qXxggo8
- NACA's arbitration definition: https://www.consumeradvocates.org/for-consumers/arbitration/