5CA

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5CA is a customer support outsourcing and technology company used by gaming and tech brands.

5CA

Basic information
Founded	1998
Legal Structure	Private
Industry	Customer Service Outsourcing
Official website	https://5ca.com

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Privacy

5CA have been the source of at least one known data breach, involving the exposure of approximately 70,000 government IDs of Discord users.

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the 5CA category.

Discord Third-Party Customer Service data breach (Oct. 2025)

Main article: Discord / 5CA Data Breach

On 3 October 2025, Discord issued a press release announcing "a Security Incident Involving Third-Party Customer Service [5CA]", in which "The unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination". The total number of ID images exposed was approximately 70,000.

See also

• Discord