In September 2024, Valve removed both the individual binding arbitration requirements and class-action waiver from the Steam Subscriber Agreement, which is, essentially, Steam's End-User License Agreement.
Implications
This restores consumer rights to both court litigation and class-action lawsuits, rather than being bound to forced arbitration, for resolving disputes with Steam.
Sources/Links
- Link to the Steam news article: https://store.steampowered.com/news/app/593110/view/4696781406111167991
- Link to the Steam Subscriber Agreement: https://store.steampowered.com/subscriber_agreement
- Louis Rossmann's video on the news: https://www.youtube.com/watch?v=1f81qXxggo8
- NACA's arbitration definition: https://www.consumeradvocates.org/for-consumers/arbitration/