Ticketmaster Entertainment, LLC

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Template:CompanyPage Event Ticketing through Ticketmaster/LiveNation website/app

Consumer Protection Incidents

ShinyHunters databreach (May 15, 2024)

Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal. The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.

Ticketmaster's response

Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information. In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.

LiveNation Merger

LiveNation, Ticketmaster's largest competitor attempted to merge with Ticketmaster, this gives Ticketmaster a largely controlling stake in the live event marketplace, in addition to exclusivity deals with artists to lock out other competitors

Monopolistic practices

Ticketmaster has been accused of being a monopoly.

In May 2024, the Department of Justice filed a lawsuit against Ticketmaster and Live Nation for monopolizing the ticket industry.