Walmart

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Walmart Inc. is an American company known for its chain of retail stores and ubiquitous presence across many states and even countries.

Walmart

Basic information
Founded	1962
Legal structure	Public
Industry	Retail
Official website	https://www.walmart.com/

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

Facial recognition surveillance

Walmart's first use of facial recognition software dates back to 2015.

AI surveillance

Walmart uses AI-surveillance, internally dubbed Missed Scan Detection to monitor self-checkout as well as manned registers for the sake of detecting items that have not been scanned.

Use of Clearview AI

In February 2020, Buzzfeed News published a detailed report on the usage of Clearview AI, a company that created AI-powered facial recognition software by scraping images all across the internet including social media accounts^{[citation needed]}. In their report, it was found that Walmart had conducted nearly 300 searches on the facial recognition software, indicating the use of AI software to personally identify Walmart shoppers.

Weighted groceries settlement

In 2022 a class action lawsuit was filed against Walmart in Florida mainly alledging that Walmart falsely inflated product weight, mislabeled weight of bagged produce and overcharged for sold-by-weight clearance products. While Walmart denies any wrongdoing they agreed to pay $45 million to settle the case in 2024.

Refusal to refund older bricked Onn devices (2025)

Main article: Walmart's refusal to replace bricked Onn devices after forced update

In June 2025, Walmart began updating their Onn streaming devices from Android 10 and 12 to 14. After the first attempt at the updates bricked older devices from 2021, Walmart's Onn customer support refused to grant refunds or replacements for devices over the one year manufacturer's warranty^{[citation needed]}.