5CA
| Basic information | |
|---|---|
| Founded | 1998 |
| Legal Structure | Private |
| Industry | Customer Service Outsourcing |
| Official website | https://5ca.com |
5CA is a customer support outsourcing and technology company used by gaming and tech brands.
Consumer-impact summary
User Privacy
5CA have been the source of at least one known data breach, involving the exposure of approximately 70,000 government IDs of Discord users.[1]
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the 5CA category.
Discord Third-Party Customer Service data breach (Oct. 2025)
- Main article: Discord / 5CA Data Breach
On 3 October 2025, Discord issued a press release announcing "a Security Incident Involving Third-Party Customer Service [5CA]", in which "The unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination". The total number of ID images exposed was approximately 70,000.[1]
See also
References
- ↑ 1.0 1.1 "Update on a Security Incident Involving Third-Party Customer Service". Discord. 2025-10-03. Retrieved 2025-10-13.
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