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Rosetta Stone Inc. is a US company that develops and sells language learning products[1][2].
| Basic information | |
|---|---|
| Founded | 1992 |
| Legal Structure | Public |
| Industry | Language learning software |
| Also known as | Fairfield Language Technologies |
| Official website | https://www.rosettastone.com/ |
Consumer-impact summary
Their standalone software solutions have often been sold under perpetual licenses[3][4] and some of their subscriptions were marketed as "lifetime" or "forever". In spite of that, Rosetta Stone recently remotely bricked its CD based and downloadable products by blocking activation or refusing to provide activation numbers (depending on the version)[5][6][7][8]. They've also blocked some of their "lifetime" subscriptions, claiming "lifetime" is the lifetime of the software.
Incidents
This is a list of all consumer-protection incidents this company is involved in, including remotly bricking software with perpetual license and revoking access to lifetime online subscriptions.
Remote bricking of standalone software with perpetual license (2020s)
In the 2020s, owners of perpetual licenses to CD and downloadable versions of the software started reporting they we being blocked from accessing it when attempting to activate it on their old computer. Some reported getting an error when attempting to activate the software[5][6][7][8] and some were refused an activation code when calling customer service when calling to request one as instructed[8] (some versions of the software require inputting an activation code). When the users complained about their inability to access the $500 standalone product they already purchased and own a perpetual license to use, Rosetta Stone informed them it was no longer supported and presented a $79 "lifetime" subscription as a solution.
Revoking access to "lifetime" online subscriptions (2020s)
In the 2020s, users of Rosetta Stone's legacy "forever" subscription products started getting locked out of their accounts. They were no longer able to access the "lifetime" subscription they purchased. Upon complaining to customer service, they were told their "lifetime" access was only for the lifetime of the product[5][6][7].
Products
Individual
- V3 (2007): standalone CD only language learning software (perpetual license).
- CDs: standalone installable CD based software (perpetual license) that included a 3 month trial to online privileges (subscription) with the option to extend it[4][9].
- Online Access/TOTALe Online[10]: an online only version of the software (subscription baed access), where users could access and use the software online. This version was subscription-based.
- V4 TOTALe (2010):
- CDs : standalone installable CD based software (perpetual license) that included a 3 month trial to online privileges (subscription) with the option to extend it[4][9].
- Online Access/TOTALe Online: an online only version of the software (subscription baed access), where users could access and use the software online[9][11]. This version was subscription-based.
- Digital Download (2013): a downloadable version of the standalone software (perpetual license) became available in 2013[4]. This version included a 3 month trial to online privileges (subscription).
- V5 (2014): available as standalone installable CD based software (perpetual license), downloadable software (perpetual license) or an as a online subscription (time limited). Lifetime subscriptions were also available.
See also
References
- ↑ "Rosetta Stone". Rosetta Stone. Retrieved 26 Feb 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Rosetta Stone Inc. (Public, NYSE:RST)". Google Finance. Archived from the original on 25 Apr 2009.
- ↑ "GLOBAL END USER LICENSE AGREEMENT" (PDF). Rosetta Stone. Archived from the original on 04 Sep 2011 – via Wayback Machine.
{{cite web}}: Check date values in:|archive-date=(help) - ↑ 4.0 4.1 4.2 4.3 "LEARN SPANISH With Version 4 - Install software from CD-ROM or Digital Download". Rosetta Stone (Click on "Compare Products"). Archived from the original on 09 Oct 2013 – via Wayback Machine.
{{cite web}}: Check date values in:|archive-date=(help) - ↑ 5.0 5.1 5.2 "Rosetta Stone, Ltd Complaints". Better Business Bureau®. Archived from the original on 23 Feb 2026.
- ↑ 6.0 6.1 6.2 "Rosetta Stone, Ltd Reviews". Better Business Bureau®. Archived from the original on 23 Feb 2026. Retrieved 20 Feb 2026.
- ↑ 7.0 7.1 7.2 "Rosetta Stone Reviews". Trustpilot. Archived from the original on 31 Dec 2025.
- ↑ 8.0 8.1 8.2 "PSA: Rosetta Stone is "bricking" permanent licenses to force users into subscriptions". Reddit. 1 Feb 2026. Archived from the original on 23 Feb 2026. Retrieved 19 Feb 2026.
- ↑ 9.0 9.1 9.2 "Learn Spanish". Rosetta Stone. Archived from the original on 06 Sep 2011 – via Wayback Machine.
{{cite web}}: Check date values in:|archive-date=(help) - ↑ "TOTALe Spanish (Latin America) 12-Month Online Access". Rosetta Stone. Archived from the original on 10 Jan 2010 – via Wayback Machine.
- ↑ "Learn Spanish". Rosetta Stone. Archived from the original on 19 Oct 2012.