Shell

⚠️ Article status notice: This Article's Relevance Is Under Review

This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear.

Learn more ▼

If you believe this notice has been placed in error, or once you have made the required improvements, please visit the Moderators' noticeboard or the #appeals channel on our Discord server: Join Here.

Notice: This Article's Relevance Is Under Review

---

To justify the relevance of this article:

• Provide evidence demonstrating how the issue reflects broader consumer exploitation (e.g., systemic patterns, recurring incidents, or related company policies).
• Link the problem to modern forms of consumer protection concerns, such as privacy violations, barriers to repair, or ownership rights.

If you believe this notice has been placed in error, or once you have made the required improvements, please visit either the Moderator's noticeboard, or the #appeals channel on our Discord server: Join Here. There may be a discussion about this article on its talk page.

⚠️ This article contains sexual or violent themes and elements which may be offensive, traumatizing, or disturbing for certain viewers, viewer discretion is advised.

Shell

File:Shell logo.svg.png

Basic information
Founded	1907-04-23
Legal Structure	Public
Industry	Gas
Also known as
Official website	https://www.shell.com/

Shell plc

Consumer-impact summary

• Human Rights Abuses
• Privacy Concerns
• Security Concerns
• Privacy Concerns

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Shell category.

Shell Found Liable for Raping and torturing Nigerian's

In 1990 through 1996, Shell, with collaboration with the Nigerian Government, tortured, raped and executed over 1,000 Nigerians after protest by the Movement for the Survival of the Ogoni people.

Shell Charged Consumers more using Debit Cards

On April 16, 2021, Shell was hit with a class action lawsuit for misleading customers on purchases with debit cards resulted in a lower price, however they were charged with a credit price. It alleges the company knew the card processing policy to be deceptive, deliberately refusing to disclose its policy in order to gain more profit. As of March 3, the lawsuit is still ongoing.

Shell Charges Customers more Using Gift Cards

On January 10, 2024, a lawsuit was filed against Shell for allegedly charging customers at credit card price for their gasoline services, violating the California civil code. As of March 3, the lawsuit is still in progress.

Shells Data Leak

On May 2024, Shell suffered an security breach affecting over 80,000 customers in Australia, United Kingdom, France, India, Singapore, Philippines, Netherlands, Malaysia, and Canada. A month later on June, a hacker group going by the name 888 publicly disclosed the breach on BreachForums, sharing customers codes, names, email addresses, home address, phone numbers, login credentials, and loyalty points balances.

Shell responded to the situation claiming it was the result of their third party vendors. A shell Spokesman responded to the situation;

Shell is not the owner nor controller of the acquired data, and so we are not able to comment further on this incident. We take cybersecurity very seriously, and we will continue to monitor our IT systems and maintain our security posture,

SMS Fuel Rewards Program Lawsuit

On August 2025, Adrian Coronel filed a lawsuit against Shell, alleging that Shell continued to send two more promotional messages even after he opt-out of Shells Fuel Rewards SMS program via texting "stop", which violates the Telephone Consumer Protection Act (TCPA).As of March 3, the lawsuit is still in progress.

See also

• QuikTrip
• Chevron
• 7-Eleven