Denny's is an American table service restaurant chain spanning across 500 locations worldwide. It is the owner of The Burger Den and The Meltdown.[1] On January, Denny's became a subsidiary to TriArtisan Capital Advisors, Treville Capital Group, and Yadav Enterprises from a $620 million transaction deal.[2]
| Basic information | |
|---|---|
| Founded | 1953 |
| Legal Structure | Private |
| Industry | Food |
| Also known as | Denny's Diner |
| Official website | https://dennys.com/ |
Consumer-impact summary
- User Freedom: Can request to opt-out of collection by clicking on the "unsubscribe link" or via phone number and email.
- User privacy: The company collects and shares personal information including interests, name, email, phone number, IP address, post sent via other apps like Facebook and X, sensory information, and shopping behavior with other third-parties.
- Business Model: The company franchises locations and has license agreements with Seven & I Holdings.
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Denny's category.
Text Advertisement (2020)
On 6 February, plaintiff Ladarrius Cooley filed a complaint for violation of the Telephone Consumer Protection Act for sending unsolicited advertising messaging with an autodialing system to customers after receiving several texts on 13 December and 17 December 2019 without consent.[3][4] On 19 May, the case reached a undisclosed settlement and was dismissed with prejudice by the plaintiff. [5]
Removing app features and discounts (2025)
Denny's introduced a update to their reward program around August to incentivize customers to visit more with offers tailored to their interest using customers purchase history.[6][7]
"This new program is a best-in-class, one-to-one marketing program that leverages our already strong database of loyal guests to create greater, more compelling reasons for them to engage and spend more,”
People posted on AARP forums and Reddit sharing frustration over the gradual decrease of discounts and removal of app features. Several people claim they received less coupons deals such as 10-20% off on products.[8][9][10][11][12][13][14] Additionally, several people experienced glitches and difficulty with the new program and removal of several key features previously available.[15][16][17]
Customers Mistreatment
Discrimination
1991
1993
1994
1995
1997
2014
2017
Refusing service to truck drivers (2017)
https://cdllife.com/2025/team-drivers-suing-dennys-after-they-were-refused-service/ apri 8
Refused service to Black Individuals (2023)
https://newsone.com/4694877/dennys-video-black-men-refused-service/ apr 8
See also
References
- ↑ "Denny's". Denny's. 8 April 2026. Retrieved 8 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Denny's Corporation to be Acquired by TriArtisan Capital Advisors, Treville Capital Group and Yadav Enterprises in $620 Million Transaction". Globe newswire. 3 November 2025. Retrieved 8 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Pennington, Laura (11 March 2020). "Plaintiff Says Mobile Coupon Advertisement Text Messages Came from Denny's Restaurant". Top Class Action. Retrieved 2 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Cooley v. Denny's Corporation". Justia. 8 April 2026. Retrieved 8 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Cooley v. Denny's Corporation". PacerMonitor. 7 April 2026. Retrieved 8 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Talay, Kathleen (8 August 2025). "Denny's is leveling up its rewards program—here's what loyal diners can expect". The GrayVine. Retrieved 8 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Gralia, Luke (5 August 2025). "Denny's Is Upgrading Its Rewards". Parade. Retrieved 8 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "New Rewards Suck". Reddit. 6 September 2025. Retrieved 4 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Offer Details = NONE!". Reddit. 29 August 2025. Retrieved 8 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "App cutting back". Reddit. 12 October 2025. Retrieved 4 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Dennys monthly rewards". Reddit. 8 September 2025. Retrieved 4 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "No offers in the app?". Reddit. 30 October 2025. Retrieved 4 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Denneys Discounts has rules now". AARP. 16 November 2025. Retrieved 8 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Denny's not giving full 15% discount". AARP. 30 March 2026. Retrieved 8 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Cannot add birthday to account". Reddit. 6 August 2025. Retrieved 8 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Birthday reward offer disappeared after app update". Reddit. 29 August 2025. Retrieved 4 April 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "App update removed the custom request box from the bottom of the food items details". Reddit. 2 April 2026. Retrieved 6 April 2026.
{{cite web}}: CS1 maint: url-status (link)