John Deere security flaws exposed sensitive customer information

A number of security flaws in the software John Deere provided could have allowed hackers to find and download the personal data of all owners of the company’s farming vehicles and equipment. John Deere downplayed the impact while simultaneously increasing their security practices, as security jobs opened and they started to partner up with security researchers.

Security flaws and the reporting process

A security researcher with the alias Sick Codes found severe vulnerabilities in John Deere's software. Although John Deere confirmed the existence of the vulnerabilities, they downplayed their impact by stating it was remediated and it did not give "access to customer accounts, dealer accounts, or sensitive personal information." This was not true according to the security researcher, because on newer farm equipment, the vehicle or equipment owner’s name, their physical address, the equipment’s unique ID, and its Vehicle Identification Number can be seen.

Besides the security flaws, another major part of the controversy was about the way John Deere handled the reporting of security flaws. The researcher claimed it was researched with a developer account, and the current terms and conditions for disclosing were followed, but were removed after the incident, among other issues like the previously mentioned downplaying of the impact.

John Deere's response

In the immediate aftermath of the incident, John Deere posted a spate of job openings for embedded cyber security engineers to “drive embedded software cybersecurity requirements and security features development” as well as “develop threat models using industry best practices. Also, soon after the incident, John Deere wrote, "This week's forecast: one to three inches of nonsense", which can be interpreted as denying that the recent security flaws were severe. John Deere addressed it by stating "We investigated immediately, and the misconfigurations were fixed right away. The important take away here is that our customers' sensitive personal or business information, including financial and agronomic data, was never accessed, which is a point that didn’t come through in the article." However, their claims seem to be not true, because the researcher claims they could access the data.

Quite a bit later in 2024, John Deere has also partnered up with HackerOne to enhance collaborative relationships with security researchers.