Autel - Otofix

Autel - Otofix

Basic information
Founded
Legal Structure
Industry
Official website	https://autel.com/

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Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Autel - Otofix category.

Ford immobilizer functions removed (25/08/2025)

Main article: link to the main article

Toyota mmobilizer All Key Lost functions removed(date)

Dear Valued Partner,

Recently, Toyota Motor North America requested that Autel remove "all keys lost" security capabilities for Toyota vehicle brands from our tools, asserting that such functionality "goes beyond what is permitted in the License Agreement" for the software we purchase.

We believe and have responded that security functions fall under the terms "performing diagnosis, analysis, test, and repair of the Vehicle" in the license and, therefore, should be allowed. We believe we are operating within the confines of the Right to Repair memorandum of understanding, initially signed by automakers and the independent repair industry in 2014, stating that information related to diagnostics, repairs, and services are to be obtainable through secure data release.

We have removed the software functions requested by Toyota from our tools as a gesture of good faith as we continue to negotiate with Toyota to allow our locksmiths and vehicle tech-nicians to continue fully servicing Toyota security systems. We hope this gesture illustrates our desire for both parties to seek a timely and amicable resolution.

Autel is committed to investing in and developing products that are worthy of the technicians who use them. We apologize to our customers for any inconvenience this may cause and hope to resolve this issue as quickly as possible.

Sincerely, Autel North America

Products

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• Example product line two (release date):

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See also

Link to relevant theme articles or companies with similar incidents.

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