SumUp, a British technology company headquartered in London, sells card readers and a number of online payment and bank account systems for merchants and businesses.
Although their services have increased in recent years, their main business is the selling of card readers.
Their card readers seem to block themselves at random, with the error message "Device blocked. Please contact support."
Upon contacting their customer support, merchants are informed that the card readers become blocked due to "being dropped or exposed to low/high temperatures", which most users state doesn't happen.
Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage.
Background
SumUp first launched their "3G" model back in 2018. This was the company's launch into the physical card reader world. Merchants can allow their customers to make payments by inserting the card into the card reader, or by paying using the "Contactless" feature.
However, the issue above affects even the most recent models, including the "Air", the "Solo Lite" (which replaced the "Air" model), and the "Solo". It is yet to be confirmed if their most recent model, the "SumUp Terminal", is affected by this.
[Incident]
Change this section's title to be descriptive of the incident.
Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.
Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.
[Company]'s response
If applicable, add the proposed solution to the issues by the company.
Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.
Lawsuit
If applicable, add any information regarding litigation around the incident here.
Claims
Main claims of the suit.
Rebuttal
The response of the company or counterclaims.
Outcome
The outcome of the suit, if any.
Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.
Consumer response
Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.
References
Add a category with the same name as the product, service, website, software, product line or company that this article is about.
The "Incidents" category is not needed.
Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.
