TeamViewer

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TeamViewer

Basic Information
Release Year	2005
Product Type	Software
In Production	Yes
Official Website	https://www.teamviewer.com/

TeamViewer is a free proprietary remote access and remote control software made by TeamViewer SE, which has their headquarter in Germany.

Consumer-impact summary

Overview of concerns that arise from the company's conduct regarding (if applicable):

• User freedom
• User privacy
• Business model
• Market control

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Incidents

Perpetual license invalidation

Main article: Teamviewer Terminates Perpetual Licenses

TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model. The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan.

Autorenewal of subscription (2021)

In 2021 a case was filed against TeamViewer, challenging the automatic renewal practice. The district court ruled that California's autorenewal law was not violated, which was upheld by the designated court of appeals in 2023. Starting from July 2025 the Californian autorenewal law amendments will take effect, which add additional requirements like affirmative consent.

Cancellation obstacles

In combination with autorenewal, Teamviewer requires members to submit a ticket to their support team in order to cancel their subscription, and this must be done at least 28 days before the renewal period.

See also

• Lifetime license removal
• Dark patterns