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AirPods are wireless earbuds designed by Apple. They first debuted on September 07, 2016 alongside the iPhone 7 and were released on December 13, 2016.[1][2]
Consumer impact summary
AirPods are designed in a way that makes them unrepairable, leading to customers having to buy a new pair after a few years of use. Apple can replace them but will not repair them or help you do it yourself. According to an expert from iFixit:[3]
If you want to take this apart, non-destructively, to replace the batteries, as far as I know, that's impossible.
The rechargeable batteries in AirPods can experience fast-tracked degradation after a certain number of battery cycles[3] with two-year-old sets lasting for less than half of the advertised five hours.[4][5]
Up until September 22, 2023, Apple used their proprietary Lightning connector on the AirPods' charging case.[6]
Apple has a program to service batteries and purchase replacement individual AirPods and charging cases. The replacement of one or both AirPods or the charging case has a lower price with AppleCare+ than without. Apple offers battery servicing for free with AppleCare+ and for a fee without.[5]
User Freedom
The features that AirPods are marketed with restrict interoperability because they are only available within the Apple ecosystem. When used with non-Apple products the functionality is on par with a basic wireless headphone.[7] However there have been projects attempting to regain marketed features of AirPods with non-Apple products, such as LibrePods.[8][9]
Incidents
This is a list of all consumer protection incidents related to this product line. Any incidents not mentioned here can be found in the AirPods category.
Replace the placeholder text in the sections below with the incidents that affect this product line and a short summary. Also replace the link so it point to the right company article.
Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.
a link dump for now until myself or someone else does the proper headings:
Moisture buildup inside user PatrikGustafsson's AirPods Max after exercising on an indoor bike.
Many Apple AirPods Max owners have reported moisture issues with the headphones. More specifically, after around 30 or more minutes of use, users have reported a visible buildup of moisture near the speakers of the ear-cups.[10] Depending on the severity of the moisture buildup present, the headphones could fail between five days of use in the more extreme cases, to around three months of use.[11]
Additional conditions contributing to this issue include exercise or climate/humidity levels present when wearing the headphones.
Apple has historically treated the AirPods Max condensation issues as "Liquid Damage", voiding warranties and likely prompting a $300 to $500 replacement.[11]
The AirPods Max moisture issue has been reported thousands of times to Apple and it is very likely that Apple is aware of the issue. Apple has not provided an official statement, warranty exemption, or additional replacement discount for this product.
Overall, this issue demonstrates a general lack of quality control, customer engagement, and transparency.
A security vulnerability was discovered by Jonas Dreßler, this vulnerability would allow an attacker within the bluetooth range of any AirPods device to potentially spoof the source device address, redirecting it to another device controlled by the attacker and gaining control of the AirPods.[12][13]
Incidents affecting all of the company's products can be found in the company article: Company article
↑"CVE-2024-27867 Detail". National Institute of Standards and Technology | NIST. 2024-06-24. Archived from the original on 2025-11-09. Retrieved 2026-03-05.
