Shell
⚠️ Article status notice: This Article's Relevance Is Under Review
This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear.
Learn more ▼
⚠️ This article contains sexual or violent themes and elements which may be offensive, traumatizing, or disturbing for certain viewers, viewer discretion is advised.
| Basic information | |
|---|---|
| Founded | 1907-04-23 |
| Legal Structure | Public |
| Industry | Gas |
| Also known as | |
| Official website | https://www.shell.com/ |
Shell plc is a British oil and gas company that was Founded in 1907 through a merge deal between Royal Dutch Petroleum Company and Shell Transport and Trading Company. It is the second-largest investor-owned gas company behind ExxonMobil, with a revenue of $289 Billion in 2025.[citation needed]
Consumer impact summary
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Shell category.
Shell found liable for raping and torturing Nigerians
In 1990 through 1996, Shell, with collaboration with the Nigerian Government, tortured, raped and executed over 1,000 Nigerians after protest by the Movement for the Survival of the Ogoni people.[1]
Shell charged consumers more using debit cards
On April 16, 2021, Shell was hit with a class action lawsuit for misleading customers on purchases with debit cards resulted in a lower price, however they were charged with a credit price. It alleges the company knew the card processing policy to be deceptive, deliberately refusing to disclose its policy in order to gain more profit.[2] As of March 3, the lawsuit is still ongoing.
Shell charges customers more using gift cards
On January 10, 2024, a lawsuit was filed against Shell for allegedly charging customers at credit card price for their gasoline services, violating the California civil code. [3] [4]As of March 3, the lawsuit is still in progress.
Data breach (2024)
On May 2024, Shell suffered an security breach affecting over 80,000 customers in Australia, United Kingdom, France, India, Singapore, Philippines, Netherlands, Malaysia, and Canada. A month later on June, a hacker group going by the name 888 publicly disclosed the breach on BreachForums, sharing customers codes, names, email addresses, home address, phone numbers, login credentials, and loyalty points balances.[5]
Shell responded to the situation claiming it was the result of their third party vendors. A shell Spokesman responded to the situation;[6]
Shell is not the owner nor controller of the acquired data, and so we are not able to comment further on this incident. We take cybersecurity very seriously, and we will continue to monitor our IT systems and maintain our security posture,
SMS fuel rewards program lawsuit
On August 2025, Adrian Coronel filed a lawsuit against Shell, alleging that Shell continued to send two more promotional messages even after he opt-out of Shells Fuel Rewards SMS program via texting "stop", which violates the Telephone Consumer Protection Act (TCPA).[7]As of March 3, the lawsuit is still in progress.
See also
References
- ↑ "Nigeria: A criminal enterprise? Shell's involvement in human rights violations in Nigeria in the 1990s". Amnesty International. 2017-11-28. Archived from the original on 2026-03-02. Retrieved 2026-03-01.
- ↑ Shaak, Erin (2021-04-19). "Class Action Claims Shell Deceptively Charges Higher 'Credit' Prices for Gas Bought with Debit Cards". Classaction. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link) - ↑ Styf, Jon (2024-01-17). "Shell class action alleges gas stations charge gift card customers higher price". Top Class Action. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link) - ↑ Corrado, Rizzi (2024-01-12). "Shell Illegally Charges Gift Card Gas Customers the Higher Credit Price at the Pump, Lawsuit Claims". Classaction. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link) - ↑ Langley, Mitchell (2024-05-30). "Oil Giant Shell Data Breached, Data of Thousands Leaked on BreachForums". Security Daily Review. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link) - ↑ Okunytė, Paulina (2024-05-29). "Shell's customer data claimed to be leaked". Cybernews. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link) - ↑ Czar, Eric (2025-08-20). "SHELLED: Shell Sued Over Its Fuel Rewards SMS Program And We All Saw That One Coming". TCPAworld. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link)